Dedicated Support Center for a Youtube Video Marketing / Monetization Company
The customer is recently growing start-up company with the international team based in London. The project is International Multichannel Network on YouTube founded by ex-Google / YouTube employees. The customer has deep knowledge in social media marketing and YouTube Partnership program and it helps video content creators grow their audience and monetize their YouTube activity.
- Technologies and platforms: Wordpress, HelpDesk, GoogleDocs, GoogleAnalytics, Skype
- Team Size: 2 Support / Marketing Specialists
OBJECTIVE
The customer wanted to form his support team by young, initiative and smart people with the good level of knowledge of media marketing, international communication, customer support, and fluent English. The customer would like to involve a reliable outsource partner with proven records to organize this support center. Using good recommendation from our clients and partners, the customer has chosen our service and after short and productive negotiation process the collaborative work has begun.
SOLUTION
We proposed Customer to gather his team members according to his special Job/skills requirements. We were able to propose more than enough potentially good candidates in the shortest terms of 2-3 weeks. Using our feedback and recommendations for each proposed candidate, Customer interviewed the most appropriate and promising of them. As a result and within 3 weeks customer selected 1 person and within other 3 weeks – another one and thus we have made a quick start of his offshore team in Belitsoft. Also we provided the Customer with the high level of administrative management from our side, to make sure that the initial stage of cooperation went well and goes according to promised quality points.
In 2014 during a business trip to YouTube office in London our employees have successfully passed the Google test and received their certificates (YouTube Certified employee). The certification was done in strive to help our customer.
RESULTS
At the moment our cooperation lasts for about 3 years and we granted to our Customer excellent support/marketing dedicated specialists who show great results and provide employer satisfaction.
