Dedicated Support Center for a Youtube Video Marketing / Monetization Company

The customer is recently growing start-up company with the international team based in London. The project is International Multichannel Network on YouTube founded by ex-Google / YouTube employees. The customer has deep knowledge in social media marketing and YouTube Partnership program and it helps video content creators grow their audience and monetize their YouTube activity.

Solution: Support
Industry: Digital marketing
Country: United Kingdom
  • Technologies and platforms: Wordpress, HelpDesk, GoogleDocs, GoogleAnalytics, Skype
  • Team Size: 2 Support / Marketing Specialists
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OBJECTIVE

The customer wanted to form his support team by young, initiative and smart people with the good level of knowledge of media marketing, international communication, customer support, and fluent English. The customer would like to involve a reliable outsource partner with proven records to organize this support center. Using good recommendation from our clients and partners, the customer has chosen our service and after short and productive negotiation process the collaborative work has begun.

SOLUTION

We proposed Customer to gather his team members according to his special Job/skills requirements. We were able to propose more than enough potentially good candidates in the shortest terms of 2-3 weeks. Using our feedback and recommendations for each proposed candidate, Customer interviewed the most appropriate and promising of them. As a result and within 3 weeks customer selected 1 person and within other 3 weeks – another one and thus we have made a quick start of his offshore team in Belitsoft. Also we provided the Customer with the high level of administrative management from our side, to make sure that the initial stage of cooperation went well and goes according to promised quality points.

In 2014 during a business trip to YouTube office in London our employees have successfully passed the Google test and received their certificates (YouTube Certified employee). The certification was done in strive to help our customer.

RESULTS

At the moment our cooperation lasts for about 3 years and we granted to our Customer excellent support/marketing dedicated specialists who show great results and provide employer satisfaction.

TESTIMONIALS

Bjarne Mortensen, СEO at ElearningForce International (United States, Denmark) :
We have been working for over 10 years and they have become our long-term technology partner. Any software development, programming, or design needs we have had, Belitsoft company has always been able to handle this for us.
Eddie Nicholas, Service Delivery Director at Crimson (United Kingdom) :
They use their knowledge and skills to program the product, and then completed a series of quality assurance tests. We were working in an agile way with them. Belitsoft performed very well throughout our project. We are definitely looking at Belitsoft as a long-term partner.
Adrienne Herd, Program Administrator at UC Berkeley (United States) :
I highly recommend Belitsoft for website design and development. We were up against a tight deadline to launch the project. The work was delivered on time and within budget! I will continue working with Belitsoft as a valued partner for our web development!
Kevin M. Rice, Main Partner at Hathway Tech (United States) :
We have worked with Belitsoft team over the past few years on projects involving much customized programming work. They are knowledgeable and are able to complete tasks on schedule, meeting our technical requirements. We would recommend them to anyone who is in need of custom programming work.
Darlene Liebman, Co-Founder at HOWCAST MEDIA (United States) :
Belitsoft company is able to make changes instantly. One of our internal engineers has commented about how clean their code is. Belitsoft seems to know what they're doing, which I appreciate.
Renè Reiners, Deputy Head of Division at Fraunhofer FIT (Germany) :
It was a great pleasure working with Belitsoft software development company. New requirements and adjustments were implemented fast and precisely. We can recommend Belitsoft and are looking forward to start a follow-up project.
Martin Beijer, CEO at Ticken B.V. (Netherlands) :
I expected and demanded a lot of you at Belitsoft company, but you exceeded my expectations. You acted pro-actively, challenged me at the right moments. Thanks!
Pete Johnson, CEO at Apollo Matrix (United States) :
Belitsoft company has been able to provide senior developers with the skills to support back end, native mobile and web applications. We continue today to augment our existing staff with great developers from Belitsoft.
Bo Sejer Frandsen, Managing Director at Key2Know A/S in 2012 (Denmark) :
Belitsoft company delivered dedicated development team for our products and technical specialists for our clients time to time custom development needs. We highly recommend that you use this company if you want the same benefits.
Nicolas Tierney, COO at Regenerative Medicine LLC (United States) :
We approached BelITsoft with a concept, and they were able to convert it into a multi-platform software solution. Their team members are skilled, agile and attached to their work, all of which paid dividends as our software grew in complexity.
Guy Doron, CEO at Moblers (Israel) :
Having worked with Belitsoft as a service provider, I must say that I'm very pleased with the company's policy. Belitsoft guarantees first-class service through efficient management, great expertise, and a systematic approach to business.. I would strongly recommend Belitsoft's services to anyone wanting to get the right IT products in the right place at the right time.
Ivo Downes, Director at ShowCast Limited (Germany) :
If you are looking for a true partnership Belitsoft company might be the best choice for you. They have proven to be most reliable, polite and professional. The team managed to adapt to changing requirements and to provide me with best solutions. I strongly recommend Belisoft.

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