Offshore web development: example of Service Management Software

One of our respected clients challenged us with the request to design and build a web application to make municipal/housing services closer to the people and have one single place for collaboration. Previous portal was partitioned into several sites with different UIs, separate registrations and wasn’t integrated with local payment systems. A new portal has substituted the old one and became the main place of communication between different municipal/housing services and people living in the biggest capital in the CIS.

Effort: 12 man-months, ongoing

  • Technologies and platforms: Orchard, .NET, ADO.NET, AJAX, MSSQL, Receipts MS Visual Studio 2012
  • Effort: 12 man-months, ongoing
  • Duration: 1 year
Home page of the website News interface Reference documents interface Servie page interface

One of our respected clients challenged us with the request to design and build a web application to make municipal/housing services closer to the people and have one single place for collaboration. Previous portal was partitioned into several sites with different URLs, separate registrations and wasn’t integrated with local payment systems. A new portal has substituted the old one and became the main place of communication between different municipal/housing services and people living in the biggest capital in the CIS.

Such systems always demand a scalable architecture, a performance excellence and a modern design. These are three key requirements for keeping system open for future enhancements, handling vast amounts of data, thousands of registered users and improve user experience. So we selected Microsoft Orchard as a CMS platform that puts extensibility up-front, is built from easily composable blocks and designed with performance in mind.

Our customer has a single, unified entry point for all the people who use their various municipal/housing services. Users who have registered on the portal can interact with all the services in one place, can contact representatives and get quick feedback, find and read latest news and announcements, know more with info graphics, talk to others on a discussion board. In addition, their experience was greatly improved with new responsive user interface. In other words this is an effective automated process management system for city municipality and citizens.

Client has a single portal where all the information is managed, stored and presented. Administrators are working with one system instead of several - which considerably saves their time. Unified user interface gives better experience to registered users. Response time on questions/inquires is dramatically reduced. The number of questions is reduced as well since it is easier now to find information on the portal. These results are possible due to previous experience of Microsoft Orchard development.

It is possible to sign up for a live demo and see how the portal works with the real data. Also, you can learn how the most difficult tasks were approached and resolved during this project implementation. Evolution of this system continues as we are developing new features for this web application, providing support and maintenance to our client. Portal has already hit thousands of registered users and the amount of content grows continuously these days.

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