Please describe your company.
Our company is in the United Kingdom, and we have several divisions within the company. We have an IT recruitment division and systems division, which has Microsoft-certified gold status. We do CRM install projects and Microsoft projects. We also have two products that we’ve developed. One is XRN, which is an IT recruitment tool. The other is MyHealthPlace, which is a service portal with a configurator tool.
What is your role and responsibilities?
I’m the service delivery director.
What was your goal for working with Belitsoft?
We had the base portal platform already established. We used to build each of the individual services that the customers required internally. We turned that around, and provided a tool that empowered the customer to be able to build their own service that did not have specific IT knowledge and skills. We devised a product called a service configurator, which is a service accelerator product.
It allows the customer, if they have their own clinical path of the service that they wish to produce – an example would be a stop-smoking service – they are able to enter the questions into various categories, sections, and panels. They’re able to put configuration between each of the questions so you can link them. If you’re a male, you go to one side, and if you're a female, you go to the other side. If you’ve smoked 20, or you’ve smoked zero, you can go a different way. There’s branching logic within the configurator as well.
The configurator allows you to produce an invoice. If you’re providing the service on behalf of another commissioner, you’re able to produce an invoice for every service that you producer. The project with Belitsoft was to produce the actual service configurator, which would double spec in the design. They use their knowledge and skills to program the product, and then completed a series of quality assurance tests for us.
We did an initial design, and they took that design and enhanced it to make it more into a detailed, functional spec. We were working in an agile way with them.
What was your process for selecting Belitsoft to work with?
We were looking for a partner to work with. We put an invite out to seven companies across the globe, and we narrowed that down to three companies. They came to the U.K., and made a presentation. We went to each of their companies, and did an onsite visit, as well as a due diligence visit. We then selected Belitsoft. Their offices are in Belarus. We met with their team. They were very helpful and knowledgeable in terms of what they were doing. They were very open in terms of the questions and the information we wanted to follow. We were able to sit with each of their teams, and to follow a historical project all the way through, end to end. We were very impressed with what they did. Their size, culture, and approach to work fitted very well with us, in terms of our size and culture.
Can you provide a ballpark dollar figure for the size of the work that they’ve done for you?
It was between £15,000 and £20,000.
When was the latest milestone completed for that work?
We’ve taken that project back from them, and we’ve done some further small enhancements. We are definitely looking at Belitsoft as a long-term partner. We have not yet found the next project for them to work on. It’s about timing, and the right type of project because we do a variety of projects. We do small enhancements on existing work that we’ve already done, or we do greenfield projects with new companies. That would be an ideal situation to engage Belitsoft with. The last milestone was completed in November of 2013.
RESULTS & FEEDBACK:
Do you have any statistics or metrics to track improvement from the project?
We just took that project into pilot with two users. From my point of view, that is a positive indication because we had to take them the product and demonstrate it to them. They had to build the service while we sat alongside them. They’ve been happy to use and accept the product, and now they’ve agreed to run it as a live pilot in their pharmacies. That’s two different customers of ours who are using that product.
Belitsoft performed very well throughout the project. It was the first project, so like any time the first project occurs with a new company, there are learning curves on both sides. Language wasn’t a barrier. Approach wasn’t a barrier as we agreed on the approach, and we agreed on the best way to run the agile element through it because agile projects can mean many things to different people.
Is there anything unique about them that really makes them stand out, compared to other companies?
Their willingness and drive to understand the customer requirements in order to get a defined spec and design of what they want to do is unique.
Looking back on the work so far, is there any area that you think they could improve upon or that you might do differently?
No. I was very pleased with what they did.
We ask you to rate Belitsoft on a scale of one to five, with five being the top score. What would you give them out of five for the quality of their work?
For schedule, as in being on time and meeting deadlines?
For cost, as in value for your money and sticking with the original estimates?
For the overall score?
Five. They tried very hard, and we have a good working relationship. It was worthwhile for us to go to them. A team of three of us went to their location, and we spent a couple of days with them. It helped language, understanding business knowledge when you’re talking on the phone or video conferencing on Skype. It helped everything come together.
How likely are you to recommend Belitsoft to a colleague?
Very much so, but not a competitor. You have to keep some jewels in your pocket.