NLP Development Services
Customer Sentiment Analysis
Hire NLP developers to create and modernize your customer sentiment analysis tools based on natural language processing algorithms. You will be able to monitor multiple channels (live chat, emails, telephone calls, social media comments, and third-party reviews), collate the data from interactions of your customers with your brand, and analyze it in one centralized location. Your NLP tool will detect emotion, effort, intent, motive, intensity, profanity, and more from your customers thanks to machine learning techniques that will extract, tag, and score these concepts, enrich profiles of these customers in your CRM with appropriate notes, and augment employee experience in real time with automated workflows and triggered actions based on this data. We’ll customize NLP models to reflect your use cases, and industry.
NLP for Fraud Detection
Belitsoft’s NLP developers build NLP-based fraud predictive solutions in real time for auto, property and casualty, and health and life insurance. They train NLP models capable of analyzing and interpreting claims, policy documents, and customer communications (claim forms and calls) to uncover indicators of potential fraud not visible through traditional detection. NLP algorithms like named entity recognition and topic modeling, and approaches like entity relationships and semantic analysis, are used. Each claim with a fraud suspicion score exceeding the threshold will be flagged for further manual investigation. You can be sure that sensitive information from your data is handled and processed securely according to regulatory compliance. We also integrate NLP models into larger fraud detection systems.
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Belitsoft has been the driving force behind several of our software development projects within the last few years. This company demonstrates high professionalism in their work approach. They have continuously proved to be ready to go the extra mile. We are very happy with Belitsoft, and in a position to strongly recommend them for software development and support as a most reliable and fully transparent partner focused on long term business relationships.
Global Head of Commercial Development L&D at Technicolor