Custom SaaS Development Company

SaaS Application Architecture. Our expertise is in building multi-tenant SaaS systems, where each of your customers shares common resources, from compute services to storage and messaging. Depending on your SaaS business needs, compliance requirements, and the nature of your solution, we can deploy a mixed-tenant architecture. This approach allows some premium tenants to have their own distinct database or even a completely independent infrastructure stack, such as individual Virtual Private Clouds. Meanwhile, other customers or certain microservices can continue in a multi-tenant setup.

SaaS Onboarding and Tenant Identity. Our approach goes beyond just implementing an identity provider for authentication; we ensure you always understand the tenant association of each user. You'll possess the capability to update, manage, and operate all customers collectively through shared services like user registration, management, and provisioning; tenant management and administration; system administration; billing management, and metrics management. A frictionless, repeatable onboarding self-service or internally executed process to both B2C and B2B customers enables you to support rapid growth in your customer base without incurring substantial operational overhead.

SaaS Customization. Anticipating that some of your customers may seek customizations, we can integrate these as configuration options available to all your clientele. By embedding these features at the heart of your offering, your SaaS company can support unique customer requirements without compromising operational efficiency or your business's innovation objectives. Belitsoft has expertise in application modernization. We add the most requested features from your customers to your existing SaaS platform. For examples of our work, check out our cases on healthcare SaaS customization, insurance SaaS customization and cybersecurity SaaS customization.

SaaS Usage Metrics. We identify workflows and events such as consumption data, and latency metrics, and then publish them to a data warehouse for aggregation. Based on that data, SaaS operations dashboards will provide you with both global and granular views of the health and activity of your tenants. Your team can drill into the operational data for individual tenants like the features tenants use, the load they place on your system, potential bottlenecks, cost profiles, and more to identify opportunities to evolve the SaaS system. Detailed dashboards and visualizations will display CPU and memory usage, total data transfer and network costs, and total data and storage costs. Based on that data, we can build alarms and automation to heal the system without experiencing an outage.

SaaS Performance. We design SaaS systems to ensure basic tenants don't impact the performance of premium ones. It can be based on the principle that a tenant's resource allocation should correlate with the revenue they generate. To manage this, we use throttling policies for individual tenants. When a tenant reaches their limit, throttling is applied. We can use the API Gateway to implement this throttling based on usage plans with set SLAs. We take measures to prevent disruptions from noisy tenants and ensure resources are safeguarded from cross-tenant access, whether using a serverless application microservices or Kubernetes container-based model.

SaaS Billing Architecture. You will get a clear picture of how your tenants are influencing costs, enabling you to make strategic decisions about how to build, sell, and operate your SaaS application. We design and develop a consumption mapping model to illustrate how tenants utilize the resources of your SaaS system. This model facilitates the allocation of specific consumption percentages to each tenant. The group of clients generating the least revenue will receive a smaller resource portion, while those generating the highest revenue will be allocated a more substantial pool. To align costs with actual activity and ensure effective resource consumption scaling, we measure and attribute costs in a multi-tenant environment. Our focus is on gathering data from areas that significantly impact your cloud infrastructure bill. As a result, you can gain insights into the per-tenant costs. We can integrate consumption-based pricing or pay-as-you-go models with other pricing strategies, such as subscription models. By integrating metering data with a billing system and establishing limits, we ensure the SaaS application's infrastructure consumption remains consistent with real-time tenant activity trends. This visibility into tenant cost profiles enables you to offer differentiated pricing and experiences suited to diverse customer profiles.