Belitsoft > Reliable SaaS Development Company

Reliable SaaS Development Company

Software development company Belitsoft create successful custom SaaS applications for various industries. Startups and enterprises from the USA, the UK, Israel, and Europe cut costs through outsourcing the development of their SaaS products. Explore our recent SaaS case studies.

SaaS Web Development

We design reliable, secure, and cost-effective SaaS systems tailored to your needs.

SaaS Application Architecture. Our full-stack software engineers and web application teams utilize their experience with N-tiered applications, multi-tier architectures, and production Internet architectures to deliver SaaS applications via the cloud. We biuld multi-tenant SaaS systems, where each of your customers shares common resources, from compute services to storage and messaging. Depending on your SaaS business needs, compliance requirements, and the nature of your solution, we can deploy a mixed-tenant architecture. This approach allows some premium tenants to have their own distinct database or even a completely independent infrastructure stack, such as individual Virtual Private Clouds. Meanwhile, other customers or certain microservices can continue in a multi-tenant setup.

SaaS Onboarding and Tenant Identity.Our approach goes beyond just implementing an identity provider for authentication. We ensure you always understand the tenant association of each user. You'll possess the capability to update, manage, and operate all customers collectively through shared services (user registration, management, and provisioning, tenant management and administration, system administration, billing management, and metrics management. A frictionless, repeatable onboarding self-service or internally executed process to both B2C and B2B customers enables you to support rapid growth in your customer base without incurring substantial operational overhead.

SaaS Customization. Anticipating that some of your customers may seek customizations, we can integrate these as configuration options available to all your clientele. By embedding these features at the heart of your offering, your SaaS company can support unique customer requirements without compromising operational efficiency or your business's innovation objectives. Belitsoft has expertise in application modernization. We add the most requested features from your customers to your existing SaaS platform. For examples of our work, check out our cases on healthcare SaaS customization, insurance SaaS customization and cybersecurity SaaS customization.

SaaS Usage Metrics. We identify workflows and events such as consumption data, and latency metrics, and then publish them to a data warehouse for aggregation. Based on that data, SaaS operations dashboards will provide you with both global and granular views of the health and activity of your tenants. Your team can drill into the operational data for individual tenants like the features tenants use, the load they place on your system, potential bottlenecks, cost profiles, and more to identify opportunities to evolve the SaaS system. Detailed dashboards and visualizations will display CPU and memory usage, total data transfer and network costs, and total data and storage costs. Based on that data, we can build alarms and automation to heal the system without experiencing an outage.

SaaS Performance. We design SaaS systems to ensure basic tenants don't impact the performance of premium ones. It can be based on the principle that a tenant's resource allocation should correlate with the revenue they generate. To manage this, we use throttling policies for individual tenants. When a tenant reaches their limit, throttling is applied. We can use the API Gateway to implement this throttling based on usage plans with set SLAs. We take measures to prevent disruptions from noisy tenants and ensure resources are safeguarded from cross-tenant access, whether using a serverless application microservices or Kubernetes container-based model.

SaaS Billing Architecture. You will get a clear picture of how your tenants are influencing costs, enabling you to make strategic decisions about how to build, sell, and operate your SaaS application. We design and develop a consumption mapping model to illustrate how tenants utilize the resources of your SaaS system. This model facilitates the allocation of specific consumption percentages to each tenant. The group of clients generating the least revenue will receive a smaller resource portion, while those generating the highest revenue will be allocated a more substantial pool. To align costs with actual activity and ensure effective resource consumption scaling, we measure and attribute costs in a multi-tenant environment. Our focus is on gathering data from areas that significantly impact your cloud infrastructure bill. As a result, you can gain insights into the per-tenant costs. We can integrate consumption-based pricing or pay-as-you-go models with other pricing strategies, such as subscription models. By integrating metering data with a billing system and establishing limits, we ensure the SaaS application's infrastructure consumption remains consistent with real-time tenant activity trends. This visibility into tenant cost profiles enables you to offer differentiated pricing and experiences suited to diverse customer profiles.

SaaS Testing

With our software testing services, we are not just ensuring that the functionality of your application works as expected. We also focus on testing SaaS system reliability challenges, like how it responds to the unexpected and how effectively it scales. Automation testing allows us to handle unpredictable load in a multi-tenant context, identifying key load and performance issues before they affect your customers. Our testing areas include:

Cross-tenant Impact Tests

We simulate scenarios where one tenant group places a disproportionate load and determine how the system responds. If the system consists of separate services, we test the scaling processes for each.

Tenant Consumption Tests

We track resource and tenant activity metrics, determine the difference, and apply it to a monitoring policy to identify suboptimal resource consumption.

Tenant Onboarding Tests

A spike should not disrupt the onboarding process, especially with dependencies on third-party integrations like billing. We test to ensure fallback strategies handle potential outages for these integrations effectively.

API Throttling Tests

“Free” subscribers should not impose the same load as “gold” subscribers. We test that throttling policies are applied successfully.

Tenant Isolation Testing

We ensure that each client's data and infrastructure are secured and not accessible by other clients.

Tenant Workflow Tests

We select key workflows of your solution and focus load on them to identify if they cause bottlenecks or over-allocation of resources.

Technologies and tools we use

Belitsoft is your partner for both the design and development parts. Start by presenting us with your idea and then, we'll create a document outlining milestones to make the project happen.

Belitsoft provides UI/UX designers, senior architects, front-end and backend SaaS developers, lead engineers, scrum masters, product managers, cloud architects, delivery managers, and project managers.

SaaS Back-end Development

As a SaaS software development company, Belitsoft uses SaaS development frameworks to handle all backend tasks. We also develop an administrator portal to manage forms, communications, and other properties.

SaaS Front-end Development
Javascript Frameworks
React Angular Vue Js
Next Js
Meteor
Languages
JS
HTML
CSS3

SaaS Startup Development

Belitsoft is a team of experts in the full software development life cycle: from product workshop discovery to final deliverable. We cover everything from the initial business analysis, product roadmap and development, first prototypes, designs, and beta to product improvement and support.

Be better equipped to secure funding

We understand your budget constraints and the urgency to get to market. Our approach starts with understanding the user journeys to create the wireframes, then convert them into mock-ups and tie them all into storyboards with interactive prototypes, enabling you to launch quickly with a Proof-of-Concept or MVP, according to the roadmap.

Expertise

Receive the highest positive feedback

To help you get a high adoption rate from customers and users for your never-before-seen SaaS solution, we focus on the UI/UX for business users, not just technology staff. It’s especially essential for mobile SaaS apps aiming at getting 5-star reviews on Apple App Store and Google Play Store. With an intuitive look and feel that aligns with your color schemes, our designs ensure a native performance on both iOS and Android devices.

SaaS Prototyping and Rapid Web Development

Do you need to build a SaaS prototype to pitch the idea to potential clients? Hire SaaS developers at Belitsoft to help you test the market. Attract early adopters and gather feedback! Start with a rapid ideation session to determine the necessary functionalities and produce wireframes. During the prototyping process, we focus on the added value for your customers and propose a UX/UI design. We design the whole process flow, user journey, and features to include in the prototype. We help you with site navigation, page layouts, graphics, etc. The final deliverable may be, for example, a clickable prototype. Then we move from prototyping to real implementation.
Do you run an innovation lab that creates brand-new products and businesses? Want to execute a rapid launch? Hire Belitsoft as a part of your lean startup team! Even if a corporate entity owns you, we know how to approach you as a startup.

SaaS MVP Web Development

Do you want to build your stealth-mode SaaS MVP in competitive marketplaces? Already have a Proof of Concept or even an MVP, but they are either extremely simple, partially developed, or poorly planned? The Belitsoft team will ultimately help you peel back the layers of exactly what you need to have within your MVP.Then we’re going to build your MVP in a few sprints. The final build enables you to present the product to the consumer. In an iterative process, we revise the app based on user feedback and achieve a working system. Your team assesses progress on existing functionalities and the consumer’s reaction to them. We build the minimum functionality and get continual input from consumers while tracking acceptance testing. You can pause the project at this point to gauge interest among potential clients. Once you are ready, we begin to work on the next product’s version.

Second Generations SaaS products

Are you a SaaS company with a B2B software product offering that needs to continue the development of your initial software or even have to make changes to the technology behind the software? A different development company, which is now disbanded, has built it? Do you have a beta and need a long-term development partner with a number of skill sets to complete a lot of custom development for startups? We serve as an extension of your team and go out of our way to help improve the product and create the best solutions for your business. Belitsoft will create new functionalities, fix bugs, develop new UI/UX elements, test, and do other things like that. We can change the frontend technology if necessary. After launching, we continue to do maintenance and make changes.

SaaS Development for Non-Tech SaaS Founders

You are a startup and need to build your custom web tool that works exactly as designed? Do you have only a vision and business plan but lack a clear and scoped-out path for development? With the background in your domain, you need reliable technology experts to help guide you through the development process? There is no way you could do any of it yourselves since you aren’t tech guys? Don’t worry about articulating your technical needs. If you’re not tech-oriented, we do a job of explaining certain components so that you could make early decisions. We help you launch a new business product, a revenue-generating software service that sells after your customers log in to it through a Web browser. We develop the website: design the site, built the marketing side, UI, purchase flow, and backend data repository. We create an inward-facing version of your tool that allows you and your team to administer the program for your customers and service the necessary workflows. We also develop a customer-facing version so your clients can self-administer. This model includes an e-commerce function for online purchases. After purchasing, they can set up their workflows in your system.

For every challenge you encounter,
our SaaS developers offer a combination of deep expertise and a tailored approach

Requirements Gathering

We set up a project discovery workshop where Belitsoft experts challenge your ideas. Quickly familiarize us with the existing product. Bring the basic concepts, domain understanding, and primary objectives as input. We write detailed business requirements based on our meetings. This saves you a ton of time and ensures that the requirements are written correctly.

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Full Cycle Development

You get a full team working on the project from start to finish: UI/UX designers, architects, scrum masters, full-stack developers,  front-end developers, back-end developers, DevOps engineers,  and quality assurance persons. There also will be a resource to be a liaison between a development team and your business team. You can also task Belitsoft with finding an additional team of developers to support the project. We recognize the workload and adjust the team size accordingly.

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Project Management of SaaS Startups Development

We divide all the tasks into subtasks and the subtasks into sprints. Each sprint includes a full week of subtasks that need to be delivered. To manage the project, our team can use the scrum methodology. We have a dedicated scrum master who handles meetings and administration details. Our scrum master hosts video conferences and meetings, so there are plenty of opportunities for your questions to be answered. We meet every day for 15 minutes to explain priorities and progress, provide feedback, and go over any questions you have or concerns on your end. Sometimes we can meet more often to show how we have incorporated your comments. We’re flexible enough to work around your schedule. By the end of the week, we have a call to review what has been done during that week (weekly scrum events). You review the deliverables, add comments, approve the tasks, and then we plan for the next subtasks for the following week. We keep doing this continuously to make sure that we optimized our time and are as efficient as possible. You’ll see the improvement by the next meeting. You can communicate with the whole team directly, including a project manager, and the developers. We use such tools as Slack for transparent and clear communications and Jira to project manage the sprints and coordinate the project. During the development, you change the scope to include a mobile component, for instance. We focus on producing deliverables on time, even after a significant scope change.

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Finance SaaS Developers

Belitsoft possesses extensive experience and up-to-date expertise in both finance and innovative SaaS development for startups and enterprises. Our skilled financial SaaS developers build secure, reliable, high-performance, scalable, and user-friendly financial SaaS products capable of serving millions of users. In the process of transforming clients’ offerings into financial web and mobile SaaS applications, we create visual prototypes, integrate third-party APIs, conduct financial software testing, provide support and updates, and revamp and extend functionality using a modern tech stack, including React/Node.js, .NET/Python, AWS/Azure, and AI. We'll integrate payment gateways, online chats, and biometric sign-in features along with other functionalities into your SaaS app. Whether your SaaS business operates in payment, lending and mortgage, online banking, cryptocurrency, investment, insurance services, or in the personal finance and crowdfunding space, we’ve got you covered.

Healthcare SaaS Application Development

We specialize in SaaS software development for healthcare. Partner with us to build EHR systems, clinical information systems, or remote patient monitoring solutions, and enhance patient care workflows, from hospitalization to pre-and-post-surgery care, as well as complications prevention. Rely on our expertise in NLP, AI, and API to automate health data entry, transcribe clinical notes, recognize prescriptions, support clinical decision-making, perform advanced medical image analysis, provide personalized treatment recommendations, enable data exchange between EMRs, and CRMs, and integrate data from wearables and IoT devices into clinical systems. We adhere to data encryption protocols for PHI and financial data, ensuring that your SaaS is fully compliant with HIPAA, FDA, and ONC regulations.

Stay Calm with No Surprise Expenses

Stay Calm with No Surprise Expenses

  • You get a detailed project plan with costs associated with each feature developed
  • Before bidding on a project, we conduct a review to filter out non-essential inquiries that can lead to overestimation
  • You are able to increase or decrease the hours depending on your project scope, which will ultimately save you a lot of $
  • Weekly reports help you maintain control over the budget
Don’t Stress About Work Not Being Done

Don’t Stress About Work Not Being Done

  • We sign the Statement of Work to specify the budget, deliverables and the schedule
  • You see who’s responsible for what tasks in your favorite task management system
  • We hold weekly status meetings to provide demos of what’s been achieved to hit the milestones
  • Low personnel turnover rate at Belitsoft is below 12% per annum. The risk of losing key people on your projects is low, and thus we keep knowledge in your projects and save your money
  • Our managers know how to keep core specialists long enough to make meaningful progress on your project.
Be Confident Your Secrets are Secure

Be Confident Your Secrets are Secure

  • We guarantee your property protection policy using Master Service Agreement, Non-Disclosure Agreement, and Employee Confidentiality Contract signed prior to the start of work
  • Your legal team is welcome to make any necessary modifications to the documents to ensure they align with your requirements
  • We also implement multi-factor authentication and data encryption to add an extra layer of protection to your sensitive information while working with your software
No Need to Explain Twice

No Need to Explain Twice

  • With minimal input from you and without overwhelming you with technical buzzwords, your needs are converted into a project requirements document any engineer can easily understand. This allows you to assign less technical staff to a project on your end, if necessary
  • Communication with your agile remote team is free-flowing and instantaneous, making things easier for you
  • Our communication goes through your preferred video/audio meeting tools like Microsoft Teams and more
Mentally Synced With Your Team

Mentally Synced With Your Team

  • Commitment to business English proficiency enables the staff of our offshore software development company to collaborate as effectively as native English speakers, saving you time
  • We create a hybrid composition, where our engineers work with your team members in tandem
  • Work with individuals who comprehend US and EU business climate and business requirements

Frequently Asked Questions

To choose a SaaS application development partner, consider their experience in the field. Evaluate their portfolio and case studies to see if they've worked on projects similar to yours. Also, read client testimonials and reviews on platforms such as Clutch and Goodfirms for insights into their reputation and work ethics. This information can guide you in making an informed decision when picking a partner.
Building and launching a product can take between 2 to 10 months, depending on factors like the application's complexity and scale, the technology stack, and the number of developers involved in the process.
The cost of developing a SaaS application can vary depending on the location of your team. Hiring from the US may cost around $120,000 per app, while outsourcing the development process to Eastern Europe could significantly reduce the cost to around $50,000.
Multi-tenant app architecture, in either single or multi-instance form, provides cost-effective and scalable solutions. It's easier to manage and accommodate new tenants compared to single-tenant architecture. This model allows the flexibility to start small and expand as needed, ensuring a seamless software experience for your clients.
Developing a scalable SaaS platform or app calls for careful attention to the architecture and infrastructure during planning. This includes optimizing the application's database and caching methods, and selecting a cloud-based platform capable of handling increasing traffic. Furthermore, adopting a microservices architecture is vital, as it enables developers to create and deploy individual application components, simplifying the expansion and modification of the program.
Safeguarding user data is a top priority when developing any SaaS application. Developers should employ a multi-layered security approach that incorporates encryption, access limitations, and frequent vulnerability assessments. It's also of utmost importance to comply with data privacy regulations such as the General Data Protection Regulation (GDPR) and to adhere to industry-standard security measures like the Payment Card Industry Data Security Standard (PCI-DSS).
When it comes to integrating third-party services into a SaaS application, careful planning is paramount. Selecting reliable services that align with your business needs is a must. Developers should ensure the integration is secure and doesn't compromise user data, and comprehensive testing of the integration is needed to confirm smooth operation before launch.
For effective testing and deployment of a SaaS application in a CI/CD environment, automation and collaboration between development and operations teams are necessary. Employing testing frameworks and techniques that support continuous testing and integration of new features is a significant aspect. Moreover, developers can take advantage of orchestration and containerization solutions to create applications that can be deployed swiftly and efficiently.

Portfolio

Cloud Analytics Modernization on AWS for Health Data Analytics Company
Cloud Analytics Modernization on AWS for Health Data Analytics Company
Belitsoft designed a cloud-native web application for our client, a US healthcare solutions provider, using AWS. Previously, the company relied solely on desktop-based and on-premise software for its internal operations. To address the challenge of real-time automated scaling, we embraced a serverless architecture, using AWS Lambda.
SaaS ERP Development and Marketplace Integration for Auto Shops
SaaS ERP Development and Marketplace Integration for Auto Shops
USA-based C-level executives with experience in launching start-ups and selling software products approached Belitsoft with the idea of developing an ERP/SaaS system integrated with an auto parts marketplace for automotive performance shops.
15+ Senior Developers to scale B2B BI Software for the Company Gained $100M Investment
Senior Developers to scale BI Software
Belitsoft is providing staff augmentation service for the Independent Software Vendor and has built a team of 16 highly skilled professionals, including .NET developers, QA automation, and manual software testing engineers.
Custom CRM Database to Recruit and Retain Patients for Clinical Trials
Custom CRM Database to Recruit and Retain Patients for Clinical Trials
The Client is the US-based digital health company partnered with Belitsoft to make the patient recruitment workflow much more effective by developing a brand-new custom CRM Database.
Urgent Need For 15+ Skilled .NET and Angular Developers for a Fortune 1000 Telecommunication Company
Urgent Need For 15+ Skilled .NET and Angular Developers for a Fortune 1000 Telecommunication Company
One of our strategic client and partner (a large telecommunication company) provides a prepaid calling service that allows the making of cheap calls inside and outside the USA via Internet (PIN-less VoIP).
Offshore Dedicated Team of 100 QA Testers and Developers at 40% Lower Cost
Offshore Dedicated Team at 40% Lower Cost
Our client is a high-tech company. They’ve grown into a leading global provider of innovative network intelligence and security solutions (both software and hardware). Among their clients, there are over 500 mobile, fixed, and cloud service providers and over 1000 enterprises.

Recommended posts

Belitsoft Blog for Entrepreneurs
Find Software Engineers for your SaaS Startup
Find Software Engineers for your SaaS Startup
Real Business Cases of SaaS Web Development for Startups Business Case 1: Custom SaaS Training Software for eLearning Startup The US startup came to Belitsoft with a mission to train employees effectively by replacing costly and ineffective traditional eLearning methods with a personalized interactive web platform. The startup founder decided to develop an LMS from scratch due to previous unexciting and limited learning experience with a standard platform. Belitsoft’s dedicated developers offered сustom web application development services to create a unique interactive platform for the startup from scratch.  The development process included a discovery phase (to get a clear vision and scope of the project), content creation (by digitizing a hard copy), UX/UI design (to create an engaging conversational user interface), choosing a suitable tech stack, development, and software testing. All in all, the project's remote dedicated development team involved 8 dedicated programmers, designers, and testers in various stages, and allowed launching the MVP in 8 months.  Inspired by the capabilities of a new training platform, the startup founder is considering further software evolution with the help of Belitsoft (mobile version, Artificial Intelligence, etc). CASE STUDY: Custom SaaS Training Software for eLearning Startup Business Case 2: Custom SaaS EHR Development for a HealthTech Startup Our Client, a US-based company, decided to create a software product to automate manual tasks and boost the effectiveness of healthcare professionals. Due to the lack of in-house developers, the Client opted for software development outsourcing to get the necessary skills quickly and much cheaper than in the USA.  Belitsoft got the task to develop the MVP for a future EHR system from scratch. The Client didn’t choose off-the-shelf platforms because their customization would be expensive and difficult to maintain in the long run. To translate business needs into detailed technical requirements correctly, Belisoft started by assigning an experienced Business Analyst with proven expertise and deep domain-specific knowledge in the healthcare industry.  The development team chose the modern microservices architecture approach to develop a highly scalable healthcare software product with powerful functionality. Considering the specifics of the Healthcare domain, we applied the HIPAA-compliant server architecture proposed by Belitsoft to the Client to ensure the app compliance with HIPAA requirements. As a result of cooperation, a SaaS EHR platform with a simple-to-use UI was developed. It allows busy healthcare professionals to enable the accurate and efficient collection, systematization, and multi-faceted use of relevant clinical data. CASE STUDY: Custom SaaS EHR Development for a HealthTech Startup Business Case 3: Custom SaaS Marketplace Development for an Agritech Startup Our Client, the US-based startup, decided to enter the AgriTech market with a unique and helpful idea of connecting farmers and laborers through a marketplace app. The startup founder came to Belitsoft by reference from another business owner who used to work with our company and who recommended us as a team that takes responsibility and ownership over their work and does the job right, meeting the set-out deadlines and budget. The initial Client’s request focused on the idea and the functionality they expected. However, the startup team didn’t specify any technical requirements. For this reason, Belitsoft suggested full-cycle development services, including UX/UI design, business and technical consulting, and software testing. After agreeing on the details, our specialists started by mapping the idea to estimate the project cost. The next crucial step was to attract investors - and our designers created mock-ups for the project for this purpose. As a result, the startup managed to fundraise enough to proceed. Developing an MVP was the first milestone that would allow the business to release the app and start monetizing it in a short term. Then, we planned the second phase - further development after the app launch to enhance functionality. The MVP development and a series of extra features took 6 months. Thanks to a well-thought choice of tech stack (Laravel and React) with the availability of ready-to-use code, our software development team saved approximately 80-120 hours for the startup and lowered its development expenses. As a result, the Client received both web and mobile versions of the app for iOS and Android. After launching the marketplace app, the startup experienced 113% user growth. Now, it has got nearly 2,000 active users and the number is growing. CASE STUDY: Custom SaaS Marketplace Development for an AgriTech Startup  Business Case 4: Custom Chatbot and SAAS Web Platform for Marketing Automation Startup Our Client is the EU founder and CEO of a startup promoting a new approach to lead generation for businesses.  The business owner needed engineering resources with the skillset that would let him develop a human-like chatbot to convert website visitors to leads and a database app for storing these leads. He found Belitsoft via Google and chose us out of several companies due to “the most professional impression”, according to the founder’s words. The Client needed full-cycle development services. So at first, our business analyst gathered requirements to outline the technical details, cost, and scope of the project.  After that, the development started. For creating an intelligent chatbot that would naturally imitate a human consultant and provide personalized assistance, our developers “taught” the chatbot to determine the semantics of the page and discussion to answer with personalized and context-aware messages.  Belitsoft’s development team also used NLP (Natural language processing) techniques to make the chatbot act naturally. For that, they created predefined semantic categories with 3000 most used keywords, applied a word tokenization algorithm to parse a text into keywords, included a syntactic analyzer to remove stop-words and bring words to base forms, and many more. To effectively gather and manage all the incoming leads, the chatbot was accompanied by a SaaS web platform that serves as a database for businesses. Consequently, the startup founder got a chatbot that is simple to use and highly efficient in lead generation. Together with a chatbot came a database that prevented businesses from losing potential customers.  Both solutions made a powerful combination for lead generation for businesses. CASE STUDY: Custom Chatbot and SaaS Web Platform for Marketing Automation Startup Business Case 5: PoC of Cloud-Based Virtual Fuel Cards for a Logistics Startup The Client, a European startup in the logistics and transportation industry, partnered with Belitsoft to develop a cloud-based Virtual Fuel Cards (VFC) system for European truck carriers. As the startup didn’t have in-house resources to fulfill an idea, they searched for a reliable partner with the domain expertise to outsource not only the development process, but also business analysis, UX/UI design, and QA. The business founders lacked technical understanding of how it would work, so our team started with a discovery phase to check the idea against reality (the analysis of the target audience, creation of mockups, and outlining of the app functionality).  When at the discovery stage some serious technical issue was detected, we suggested making a PoC (Proof of Concept) to verify how the software product would function in a real-world environment. Proof of Concept revealed that the business idea wasn’t viable due to fuel cards' technical specifics. Even though the Client didn’t proceed with the product development, thanks to our analytical efforts it cost the startup only $2400 and 3 weeks to test their idea and avoid the risk of losing up to $200k of the planned project budget. CASE STUDY: PoC of Cloud-Based Virtual Fuel Cards for a Logistics Startup Deliver functional and awesome-looking SaaS app that users will pay for. Use the expertise of Belitsoft’s team in the full software development cycle: from PoC and prototyping to custom development and testing. Just tell our business development manager what help you need, and a pool of 400+ technical specialists will be at your disposal.
Dzmitry Garbar • 5 min read
The Complete SaaS Development Guide
The Complete SaaS Development Guide
What is Software-as-a-Service? SaaS applications deliver services directly to users over the web, eliminating the need for software installation on devices. SaaS solutions often run in public clouds, but software owners can also host them on local servers. In a SaaS model, it is essential to embrace a value system where all clients receive a unified experience. This entails running the same software version for every client, deploying updates simultaneously for all, and following a consistent onboarding and management process. SaaS vs Traditional Software Business Model As a system, SaaS app can be built with the help of broad-ranging technical approaches and methods. However, SaaS is a business model first, and technology second. That’s why we need to compare the SaaS business model with the traditional software business model. Allow a team of experienced SaaS developers analyze your current solution and modernize it, or provide SaaS development services from scratch that allows you to easily operate, update, and maintain your application. Traditional Software Business Management and Operation: Hard To Grow Fast The traditional model of software packaging and delivery means that each customer gets from a provider a software product and has to install it in its own independent environment following strict requirements to the operating system, the database system, and so on, according to the purchased software version.  Individual environments may lead to the necessity of software customization to fit the environment's requirements, otherwise, the software will not work. As a business owner, you have to dedicate resources to manage, update, and support these customizations. Thus, the traditional software business model could lead to additional operational costs for each new customer, while cost optimization options are limited by default.  The one-off customization business model is suited for companies whose growth and the number of clients are moderate. In this case, the requested provision of unique features to every environment can be considered as a sales tool.    Whereas a business begins to grow exponentially and new clients are added fast, then the rising incremental expenses associated with the increasing number of dedicated teams start to erode the business margins.   The traditional software business model also slows down a company's development pace and does not allow for keeping up with the market. The attempt to implement new features into customers’ systems may hit limits, both objective and subjective, blocking sources of potential income for software business owners.   Facing such complexity dedicated teams have to spend more time on feature analysis, thus, delaying their delivery to the customer. The focus shifts from delivering to verification. The new feature testing takes most of the operational processes. Dedicated teams now are more focused on overhead operations and technical aspects of testing, leaving less time for delivering new functions, which were conceived to take the company forward.  By accepting this slow pace and more cautious approach the development cycle increases drastically, constituting large gaps between the stages in which the solution is visualized, built, and supplied to a customer. Together these factors can push back competitive efforts and lag behind the market.  SaaS Business Management and Operation: Easy To Grow Fast   Saas is a service-centered model whose main advantage is the fast release of new features.  With the SaaS model, the focus is shifted to how customers are onboarded to your service, how fast they appreciate its value and how rapidly you provide the features that meet customers’ needs.  SaaS providers' goal is to deliver new features often and fast. With the SaaS model, it is possible to release new features when needed as opposed to the traditional model which is expected to present new releases periodically, and the development cycle is scheduled for two years in advance. SaaS companies can respond quickly to market changes almost in real-time.  The main idea behind the SaaS model is that a SaaS provider (or a customer) has a single SaaS environment (standard multitenant architecture) and every customer is considered to be a tenant (renter) of this environment. Either a company with a large staff or a single user can be a tenant in the SaaS model.  A SaaS provider operates, upgrades, and maintains this environment. Thus, tenants do not need to have their own on-premise hosting solution. On the contrary, they are being hosted, managed, and billed in the shared SaaS environment.  The SaaS environment also offers a wide range of shared services. These are accessible to all tenants. The onboarding services, the identity management services, as well as metrics and billing management, are available to every SaaS provider’s customers.  The essence of Saas is to enable a universal set of services every tenant can use. Whereas all customers are using the same version of a software product, new features can be deployed at the same time during the single, common-for-all-tenants processes.  This makes it possible to monitor and coordinate all tenants using a unified management scheme thereby forming a shared experience. It also allows the add new customers to the SaaS environment without the additional operational overhead costs.  With the SaaS model, you can easily add either 100 or 1000 new tenants and you  can consider each new wave of customers as a “growing point” in your business not a headache.  A concept of a shared experience is a great opportunity to boost growth, speed up agility, and enhance production efficiency, which is the core of the SaaS business model.   Types of SaaS Applications Common SaaS app includes customer relationship management (CRM), which helps businesses in managing customer interactions and enhancing satisfaction. Other popular types of SaaS development platform are enterprise resource planning (ERP) for overseeing business processes and data analytics tools for making informed decisions based on analyzed data. Billing, HR, eCommerce, project management, learning management systems (LMS), electronic health records (EHR), customer service apps, document management, fleet management, collaboration and productivity solutions, and IT service management (ITSM) are some other examples of SaaS applications available to businesses. The flexibility and scalability of these solutions have made them an attractive option for businesses of all sizes looking to streamline their operations and improve efficiency. SaaS Application Architecture Multi-tenant. This design allows multiple customers to share the same infrastructure while keeping their data separate and secure. Users can access the same application without accessing each other's data. Single-tenant. In this scenario, each customer maintains a unique instance of the software, enhancing security through data isolation. Horizontal SaaS model. These applications serve a broad spectrum of businesses across different industries. Think of them as universal tools - like project management software ClickUp or a video conferencing tool Zoom - relevant to any business field. Vertical SaaS model. These are custom-built applications targeting a specific industry. Imagine a specialized Electronic Health Records system for healthcare providers, or a tailored retail inventory management system for e-commerce companies. Benefits of SaaS Application Development Benefits of SaaS Development for Users Anytime, anywhere access from any device with a stable internet connection. Seamless updates providing the latest software version without user intervention. Effortless scalability to upgrade or downgrade plans as needed. Enhanced reliability, as the app remains online even if a server experiences downtime. Benefits of SaaS Development for Business Flexibility for easy system modifications as requirements change. Steady revenue streams with monthly or annual subscriptions. Optimal performance, eliminating communication lags or bottlenecks. No software installation, maintenance, or updates required for users. Minimal hardware expenses. Robust security with standard protocols, including SSL and TLS encryption. Prompt feature enhancements and bug fixes. Straightforward scaling to accommodate growing demands. What is SaaS Application Development? SaaS application development involves building software to provide services to clients over the web. SaaS development and management encompass activities such as creating product documentation, UI/UX design, SaaS architecture design, SaaS software development, quality assurance and control, deployment to the server or the cloud, and application maintenance. SaaS Solutions vs Web Application A web application refers to “technical means of access to software”, it often describes any app accessed through a web browser. SaaS applications, on the other hand, are not about “technical means of access to software”, but about “paying for access to the software”. SaaS apps can be web applications, desktop, or mobile ones, however, SaaS web applications are the most common. To illustrate, Amazon.com is a regular web application, while Amazon Prime is a simple SaaS web application with its primary feature being access to video content. The Full Scale of SaaS Application Development Services To develop a successful SaaS app, you’ll go through multiple stages of the SaaS development process, from ideation to deployment and everything in between. Belitsoft SaaS development team sets up the entire workflow, including all or most of the following services, depending on the project’s specifics. Consulting. With agile methodology, advanced design skills, and innovative strategy, we collaborate to address real-life business challenges by devising solutions for long-standing problems or developing fresh ideas for today's evolving marketplace. SaaS UX/UI design. Our UX team adopts a user-centered approach, creating detailed personas, mapping user journeys, and developing wireframes and storyboards for an optimal experience. We also offer UX audits to improve existing SaaS products. Our UI designers concentrate on visual identity analysis and concept creation, providing clickable prototypes, comprehensive UI kits, animations, and developer specifications. SaaS architecture design. Belitsoft develops scalable multi-tenant architectures that effectively handle peak loads and maintain 99.98% uptime. Performance optimization. Our team ensures app dependability and consistency, providing positive user experiences regardless of network conditions. SaaS evolution. We integrate sought after features like video streaming, VoIP, chatbots, AR/VR, AI, and analytics to modernize the app, differentiate your SaaS product from competitors and enhance user experience. Cloud migration. We help migrate SaaS apps to alternative cloud providers or transform on-premises applications into cloud-adapted SaaS solutions. API development. Our services include API development and integration to expand the SaaS solution capabilities and streamline workflows, delivering a robust, user-friendly experience. Software testing and QA. Following global standards, we employ manual and automated testing best practices to ensure comprehensive coverage and data accuracy. Ongoing maintenance & support. We offer continuous support, timely updates, upgrades, data security, and efficient issue resolution for seamless operation of your SaaS platform or app. Looking for skilled SaaS developers with years of experience and a proven track record to help with your project? Provide more details to our specialist for a free consultation. SaaS Development Process We recommend following these steps to create an exceptional SaaS product. SaaS project discovery and planning During the discovery phase of the SaaS development services, you need to carefully research the current market, define your customer base, and describe the needs of your users and how best to serve them. Formulate your project's goals and objectives based on this research. Competitor analysis is another crucial aspect of this process. Reviewing existing apps, identifying their weaknesses, and improving them is a valuable practice. Document your findings and use them to draft a set of features for your application. Besides, collect the functional specifications, using various techniques and tools such as user interviews, structured and thorough discovery sessions, and analytics systems. Functional requirements may comprise details of screens, forms, responses, user interactions, workflows, and reports and dashboards. Payment Model Planning Decide on your payment model as part of the planning process. Offer the following options to your users: Freemium pricing. Provide limited features and encourage users to transition to a premium plan with the full package of features. Per-feature pricing. Offer several sets of features at different price rates. Usage-based pricing. Charge customers based on the amount of services they use. Per active user pricing. Base charges on the number of users accessing the package of services. Flat-rate pricing. Give users access to the full package of features for one price paid monthly or annually. As a result of the planning and discovery phase, create a project requirements specification. This document should describe the application's features, technical details (architecture and components), use case scenarios, and the scope of work. Here is a general example of requirements specification. Selecting a SaaS Hosting Provider Determine a cloud deployment model: Public cloud: Multiple users share computing infrastructure and resources on public cloud platforms, leading to cost reduction. Some industries may have regulatory requirements that prohibit the use of public cloud platforms. Private cloud: Offering exclusive control over the computing infrastructure and resources, a private cloud deployment provides a similar level of security as on-premises IT infrastructure. Private cloud platforms are more expensive compared to public cloud platforms that share computing resources among multiple tenants. Hybrid cloud: Combining the use of public and private clouds, the hybrid cloud model allows you to run security-sensitive workloads on a private cloud while other workloads run on a public cloud. This approach helps you meet regulatory requirements and also saves on development costs. After choosing a cloud deployment model, decide on the ideal type of cloud platform: IaaS (Infrastructure-as-a-Service): With an Elastic Compute Cloud (EC2) service provided by a managed cloud services provider (MCSP), you can entrust cloud infrastructure management to the provider while you tackle the rest of your tasks. PaaS (Platform-as-a-Service): In this model, the MCSP handles the cloud infrastructure, operating system, middleware, runtime environment, and other cloud services, allowing you to focus solely on developing web applications. A good example of this is AWS Elastic Beanstalk. MBaaS (Mobile-Backend-as-a-Service): An MBaaS platform takes care of your mobile app's backend. With this platform, there's no need to worry about overseeing the cloud infrastructure or persistent storage. The cloud provider handles it for you. AWS Amplify is an example of an MBaaS platform. Finally, choose from the best cloud providers: Amazon Web Services (AWS) delivers reliable performance, robust data protection, and a secure network. You pay only for the services you use based on your specific needs, eliminating extra costs or fees when services are no longer needed. However, AWS plans do not include customer support assistance, which requires an additional fee. Google Cloud provides a wide range of computing, storage, and application development services for your SaaS product. It ensures dependable performance in any location and offers powerful analytical tools, as well as scalability. Like AWS, Google Cloud follows a pay-as-you-go pricing model, but its customer support service can be expensive. Microsoft Azure offers top security, reliability, and scalability for your SaaS solution. It easily integrates with commonly used Microsoft tools in many organizations. Azure adopts a pay-as-you-go pricing model, similar to AWS and Google Cloud, but charges extra for live support. Choosing SaaS Development Technology Stack Teams commonly select their project's tech stack based on their preferences and experience. Let's explore the most widely used SaaS solution development methodologies and technologies. For SaaS front-ends, developers typically choose JavaScript/TypeScript-based frameworks and libraries, such as Angular, React, Vue.js For native mobile front-ends, you have native languages like Swift, Objective-C, Kotlin, and Java Mobile. You can also choose cross-platform JavaScript frameworks: React Native, Xamarin and Flutter. For back-end SaaS development, there are also several routes you can take: JavaScript-based: Node.js PHP-based: Symfony, Laravel C# .NET Java Python-based Django For database management, developers can select from popular options like MySQL, PostgreSQL, and MongoDB. Partnering with an experienced SaaS development team can help you make well-informed decisions when choosing the right tools for your SaaS software development, which is a defining step in building your app. UX/UI Design UX design involves creating a blueprint for the platform that concentrates on the user's experience. UI design focuses on the look and feel of the platform. It's important to understand that every icon, button, or form in the design of a platform adds to its overall feature set. Essentially, creating a visual representation of a button is much quicker and less expensive than actually developing it. This is because behind each button, there might be a complex set of logical connections to various entities, calculations, and integrations. Software Development and Testing The development stage is where your app is finally put together. Business, design, and architecture all come into place to create the framework for developers to transform your concept into a SaaS application. Typically, the initial phase in SaaS solutions development involves creating the minimum viable product (MVP). This includes constructing the first version of your product to test the idea, receive feedback, and evaluate the business monetization approach. This is also an opportunity to save money if the SaaS concept doesn't pan out. Developing an MVP can help minimize costs as well. Front-end developers implement the UX experience forged in the design stage while back-end engineers provide the logic and functionality behind the user interface. Development includes quality assurance and testing at every stage. SaaS developers perform initial unit testing while QA engineers take over after they complete each feature. Product launch, maintenance, and further development The key feature of a SaaS solution is that development does not stop after the product is first launched. Your application will constantly evolve, reflecting user feedback and requests. You will add new features and deliver fixes to keep your customer base. Continuous Deployment From this perspective, a well-configured continuous deployment process is an integral part of both SaaS and traditional software development. Experienced DevOps engineers manage the continuous integration and deployment (CI/CD) pipeline and automating workflows to ensure successful delivery every time you roll out new features. Having a good support team is also very important. It's a great practice to keep track of customer reviews in app stores or other SaaS platforms where your app is showcased. Not only does this help eradicate user experience issues, but it also provides you with ideas for further product development. Challenges in SaaS Development Life Cycle The SaaS development life cycle isn't always smooth sailing and comes with its own trials and tribulations. Here are a few challenges we've seen companies face time and again. Providing 100% uptime during new releases To retain your customers, you'll continuously update your SaaS application. It must always be available to users, and new releases should not break the system or disrupt its operations. A zero-downtime deployment strategy ensures 100% availability of your app to users. This approach typically involves using the previous version of the software as a backup environment. In this way, if any issues arise after releasing the new update, the traffic can be redirected to the old version. Managing SaaS subscriptions You can use a third-party solution like Stripe (which is also a financial SaaS app) to handle your recurring payments, but this will incur a monthly fee. Stripe provides an easy-to-integrate billing system for websites and mobile apps, allowing you to customize pricing models and create the necessary logic. Alternatively, you could build a custom subscription management system. Despite initial development costs, this one-time investment allows for a tailor-made solution for your specific SaaS offerings. For businesses with an iOS Mobile app, remember that the Apple Store requires use of its own payment system, which takes approximately a 30% commission on transactions. One way to avoid this is to handle payments exclusively through the web app, while the iOS app is used to access paid services. This strategy highlights the importance of thoughtful planning in your payment architecture. Complex third-party service APIs Some features are just not worth building from scratch as they are available in other apps. There is no need to reinvent the wheel. Many third-party solutions offer their functionality through APIs, such as payments, analytics, streaming, etc. Some APIs are more challenging to integrate than others. Sometimes it can be as easy as adding a few lines of code or just a link to the third-party service. However, in other cases, developers may have to examine documentation or even build their own API to integrate with the service. Ensure your quality assurance team is ready, so they can create manual and automated test suites to check for integration issues. Meeting the needs of the customers Developing a SaaS product that fulfills all customer expectations is a significant challenge. Moreover, these expectations may evolve over time, requiring continuous adaptation to meet their needs. To tackle this challenge, it's important to adopt a customer-focused approach right from the start. Conduct thorough research into your customers' needs and listen to their expectations. Take special care in conceptualizing your product before beginning the actual programming process. By doing so, you can incorporate your users' requirements into a solution that will fully meet their needs and satisfy them. Hiring a development team with a service-oriented mindset This means that every member of the team understands the project's specific needs, goals, and scalability potential. When hiring, it's best to look for individuals with experience in SaaS application development who are passionate about using technology to solve problems and create outstanding software-as-a-service solutions. Choosing the right technology Selecting the right technology plays a significant role in the scalability of SaaS applications. Consulting with a SaaS app development vendor helps you pinpoint the most effective tech stack for your project, laying the foundation for a scalable solution. SaaS Management Proactive monitoring and management of all SaaS applications within a company's technology portfolio is crucial for addressing common challenges and bottlenecks. Why do businesses need SaaS management? Effective SaaS management can help resolve issues, such as: Wasted spending on overlapping SaaS, excess licenses, and overpriced vendors Increased time for service and user lifecycle management Managing many renewals Failed SaaS implementations Unmanaged SaaS platform or apps, also known as Shadow IT SaaS management goals and benefits for business: Controlling SaaS application expenses Managing SaaS licensing Planning SaaS platform renewal Handling SaaS vendors and contracts Ensuring visibility into all SaaS purchases Preventing and reduce shadow IT Securing a SaaS platform or app Maintaining an updated SaaS inventory Enhancing IT collaboration across the organization How to implement SaaS management? Step 1. Discover. The process of discovering apps relies on three factors: visibility, collaboration, and recommendations: Visibility: Knowing what software your business already has. Collaboration: Finding easy ways to access that software. Recommendations: Identifying the best SaaS solutions for companies like yours. Step 2. Purchase. The SaaS management journey's purchasing process involves three major aspects: authorization, payment, and spend control: Authorization: How can I get approval for the new software? Payment: How can I make payments compliantly? Spend control and reduction: How can I manage the expenses associated with this application as my business expands? Step 3. Manage. Consider this stage across five dimensions: Automation: How can we automate administration tasks, such as invoicing, bookkeeping, and reconciliation? Onboarding: How can we simplify bringing new employees on board or managing those who leave or change positions as the company grows? Budget and Spend Management: How do we manage the ever-changing targets of budgets and spending associated with SaaS platforms or applications? Usage Tracking: How do we track which apps are used within the company? Compliance: How can we simplify managing compliance and risks associated with SaaS subscriptions? Step 4. Cancel. The last stage of the SaaS management journey revolves around visibility, savings, and cancellations: Visibility: View who is utilizing which software. Savings: Identify the 30% of wasted software in your company and cancel it. Cancellations: Simplify and standardize cancellations. SaaS Development Methodologies Choosing the right methodology impacts the entire project's success, budget, timeline, and user satisfaction. The three most effective SaaS development methodologies are Waterfall, Agile, and Lean. Waterfall What is it? This is a strict, linear approach with sequential stages such as requirements gathering, design, implementation, verification, and maintenance. Each stage has specific goals and must be completed before moving on to the next with no overlap or cycling back. Ideal for: Projects with a well-defined scope. Situations requiring strict budget control. Less Suitable When: Rigidity and reliance on initial requirements make changes during SaaS development costly and challenging. Delayed testing stage increases risks and can lead to project failure. The product is delivered all at once with user feedback only collected at the very end, which may result in failure to meet user needs and substantial rework. Agile What is it? Agile methodology uses a flexible, iterative approach with development divided into small, incremental stages or Sprints. Each Sprint involves planning, designing, developing, and testing a new functionality. The team builds, validates, and gets client approval for each functionality before moving onto the next one. This approach allows for continuous feedback and adjustments throughout the project. Ideal for: Projects with shifting requirements. Businesses venturing into new markets. Less Suitable When: Scope predictability is low, which could potentially lead to scope creep, resulting in a larger or more complex project than initially intended. Certain projects may not fit the agile model and may perform better with a structured approach like Waterfall, especially those with well-defined requirements and less probability of undergoing significant changes. Lean What is it? This method aims for continuous improvement by reducing waste and enhancing workflow, focusing on delivering customer value. Ideal for: Projects managed by small teams. Projects with tight budget constraints. Less Suitable When: A project requires long-term strategic planning and Lean's focus on short-term efficiency gains might overshadow this. Overemphasis on cost reduction might compromise product quality. What is the SaaS Development Cost? The costs of SaaS application development can vary based on the project's complexity, the variety of features, its integrations with other services, the chosen technologies, and dependencies on legacy systems. The project's price tag also heavily depends on the type of team you plan to assemble. The typical SaaS product development process involves the following stages, which may overlap or occur simultaneously: Validation and Planning: Establish the feasibility and scope of your project. MVP Creation: Develop a minimal viable product to test your concept. UI/UX Design: Create an intuitive and appealing user interface and experience. Front-End Development: Build the parts of the application that users interact with. Back-End Development: Develop the server-side infrastructure that supports your application. Each staffing option—hiring an in-house team, working with freelancers, or outsourcing to a software development team—carries its own benefits and drawbacks. In-house teams are efficient yet costly With an in-house team, you have the luxury of being in full control of the project life cycle. The SaaS developers are completely involved and dedicated to your project, so they know all of its intricacies. This control comes with drawbacks, though. With a fully equipped in-house team, you must pay their full salaries, taxes, and medical expenses. You also need to provide office space, hardware, software, and other supplies. Freelancers are affordable but may be hard to control Freelancers are beneficial in that they provide a targeted skillset. They also collect payment only for their services and have no overhead for management. However, they tend to be less focused and dedicated as they often have several projects in the works at the same time. This option is suitable when you are looking for specific expertise. At the same time, searching for freelance talent can be just as challenging as staffing an in-house team. You might also encounter difficulties managing a workforce of several freelancers. Dedicated SaaS development teams offer a middle ground Choosing a dedicated SaaS development team from a reputable outsourcing company provides an autonomous solution for your project, bundling necessary expertise from various specialists - business analysts, software engineers, cloud experts, and DevOps developers - under one roof. This approach is often more cost-effective than an in-house team as the outsourcing partner handles recruitment and management. Though more expensive than individual freelancers, it ensures higher quality control and mitigates risks, like faulty coding, that may come with freelancers. Ultimately, working with a dedicated development team offers the best cost-value ratio. Costs depend on the developer's locale Depending on your location, you might opt for hiring developers outside of your region to lower your expenses. This is because the average developer’s rates vary across different regions: North America or Canada: $100 - $200 per hour South America or Asia: $25 - $60 per hour Western Europe: $60 - $100 per hour Eastern Europe: $30 - $70 per hour Regions with competitive rates have consistently demonstrated the best cost-value ratio, as Eastern Europeans have prolific technical skills, a powerful drive for personal development, and high standards for the quality of their work. Team up with a Reliable SaaS Development Company Embarking on SaaS application development on your own is a challenging endeavor. An experienced SaaS development team can take the weight off your shoulders. They can provide an initial consultation, project discovery, and take over the technical side of development. However, even the brightest project ideas can falter if you choose the wrong partner for SaaS application development. We suggest a few tips on how to find a trustworthy team: Check their portfolio: Find projects that resonate with your idea and see how well the team handled them. By the complexity of projects in their catalog, you can determine if they can handle yours. Look into their expertise: familiarize yourself with the services they provide, the platforms they build for, and the technologies they use. A great team also has experience building for your industry. Make reference calls with past clients: nothing can give you a better idea of a company's capabilities than a conversation with a client who had a system of similar complexity to yours. This is especially important if you can speak with clients from your own region or country. The local connection can often provide a deeper understanding and level of comfort in your decision-making process. Read reviews from previous clients: reviews can tell you how well a team delivers on their promises, as well as how good they are at sticking to a certain budget and timeframe for a project. Advantages of Cooperating with a Reliable Vendor like Belitsoft Skilled SaaS software developers Access to a team of skilled programmers with extensive technical expertise and knowledge in SaaS platform or app development. Our team of developers is committed to delivering exceptional SaaS solutions based on top design, development, and management practices, using powerful web technologies. Security and Compliance We prioritize your application's security by following best practices like SSL and TLS encryption, risk management techniques, and thorough testing. We also integrate specific security protocols to meet industry compliance standards, such as HIPAA, GDPR, and PCI, depending on your project's industry. Up-to-date tech stack with tailored guidance We employ top coding practices to build robust applications and a versatile tech stack. Our efficiency ensures we stay within set timelines and budgets. If you're unsure about the right tech stack, we provide guidance post the Discovery phase to align with your project's unique requirements. Cost-efficiency We make informed decisions about the technology stack and allow for flexibility to adjust the scope of work within your specified budget. Our dedicated team of developers works together to minimize investment while ensuring that the development process is carefully planned to avoid unnecessary functionality and project overhead. Quick time to market We tailor our custom development services to your business specifics. By following Agile methodologies and using Continuous Integration/Continuous Deployment (CI/CD) and DevOps, we release new product versions every 2-3 weeks, ensuring timely delivery without sacrificing quality. Let Belitsoft help your business benefit from the advantages that SaaS development methodologies offer. Let's talk in more detail.
Dzmitry Garbar • 19 min read
Top Software Developers Shared How They Came Up With Profitable SaaS Ideas
Top Software Developers Shared How They Came Up With Profitable SaaS Ideas
#1 THE STORY OF CHRIS NAGELE: "It was just a big pain and I didn’t want to do it" Chris was 19 years old when he started working as a software developer. He was doing PHP development and building brochure (Flash) websites for Philadelphia’s local bars and clubs. In 2000, he founded Wildbit as a web design shop. On October 2007, he launched a startup, Beanstalk (a private code hosting SaaS platform for developers that now allows writing, reviewing and deploying of code). According to Chris’ wife Natalie, today Wildbit is a multi-million dollar company that has more than 100 000 clients (companies) of this and some of their other products. From where did the idea for Beanstalk startup come to Chris? He needed to deal with his own pain. It just came out of a need of our own. We were managing our own subversion repositories in-house (SPN repositories). When a new person joined the team or needed to access our code in order to work with us, I would have to go into config files and the server and do all this stuff. It was just a big pain and I didn’t want to do it. I said, “There has to be a better way, some easy way to save, click, add user, and manage your repository.” But there wasn’t. And we asked a few friends and said, “Would you ever put your source code on somebody else’s server?” And they’re like, “No, you’re crazy.” We did it anyway and, you know, Beanstalk became like our big product.  #2 THE STORY OF JOEL GASCOIGNE: "This became quite cumbersome, and so my idea was born" Joel Gascoigne was working full-time as a freelance web developer. During that time, he had several projects that he considered as startups, but all of them were not very successful. In October 2010 he launched his new startup, Buffer (a SaaS platform that now automatically updates your several social media accounts and allows scheduling posts for the specific time). Today Buffer has more than $1,000,000/month in recurring revenue (2017). Joel Gascoigne had a hobby and needed a tool for himself to get more out of it. “The idea for Buffer came to me after I had been using Twitter for about 1.5 years. I had started to share links to blog posts and quotes I found inspiring, and I found that my followers seemed to really like these types of tweets. I would often get retweets or end up having a great conversation around the blog post or quote. That's when I decided I wanted to share this kind of content more frequently, because the conversations being triggered were allowing me to be in touch with some super smart and interesting people.” Then Joel decided to find an app for himself.  But the current solutions lacked crucial built-in features or required a lot of manual operations – hence, he needed a custom software development. “So, with my goal of sharing more blog posts and quotes, I started to do it manually. I quickly realized that it would be far more efficient to schedule these tweets for the future, so I started to use a few available Twitter clients to do this. The key pain I ran into here was that I would have to choose the exact date and time for the tweet, and in reality all I wanted to do was to tweet "five times per day." I just wanted the tweets to be spread out so I didn't share them all at the same time when I did my daily reading. For awhile, I used a notepad and kept track of when I had scheduled tweets, so that I could try and tweet five times per day. This became quite cumbersome, and so my idea was born: I wanted to make scheduling tweets 'x times a day' as easy as tweeting regularly.” #3 THE STORY OF BRYAN HELMIG: "It was boring work" Bryan Helmig was doing a lot of freelancing for small businesses in Columbia, Missouri. He and his friends were helping companies integrate their many business services with one another. In October 2011, they launched a startup Zapier (a SaaS platform that enables easy data integration between 750+apps). Zapier does not disclose its financial data, but it may have close to $7 million in annual revenue (2016). Bryan Helmig had many boring repetitive tasks during his job as a software developer. “Wade Foster (co-founder of Zapier): “We’d set up Wordpress sites, create forms and little lead gen things for them, and we’d often get asked to do a lot of API grunt work. A customer would ask, “can you get our PayPal sales into Quick Books for us, or get our leads coming from this Wordpress site into our CRM or mailing list for us?” So we’d write a little API code, set it up and it would work fine. The customers liked it and they’d pay us our rates. It was boring work but it paid the bills”. There was an absence of solutions to make his job less boring. So Bryan decided to create one. “Bryan came to Wade Foster and said, “I think we can build a tool that productizes this API work we’re doing so that the end user can set this up themselves and wouldn’t need to approach persons like us.” So we teamed up with Mike and for the first year of Zapier it was this side project we were doing on top of our day jobs. Mike was actually still in school at the time. We just worked as often as we could to get the app launched and off the ground, trying to get people using it and to a place where we could finally go full-time on it. “ #4 THE STORY OF DANNY WEN: "We started looking at problems that we were having" In 2000, Danny Wen got his degree in computer science from the Cornell University (Ithaca, New York). In 2003, he started a two-person agency to provide web design and web development services. In 2006, they launched a startup, Harvest (a SaaS platform for developers that now allows tracking time, invoice clients, collect payments, and send estimates). According to Danny Wen, today, it is a multi-million dollar company with 40 000+ customers, and 51 employees (2017). Danny Wen discovered that it was not very interesting to track time and send invoices to their customers manually or with the help of not very convenient tools, so he decided to find a more appropriate solution. We started looking at problems that we were having as a consulting company. As our business grew, we looked for tools to help us scale. We searched for a way to easily track time and invoice for our services. We started to think about how we could make that process better. As an agency, we’ve been using Excel for timesheets for our clients, and we thought, it would be so much easier if this was on the web. We wanted a better way to put timesheets on the Web as well as actually track time while you work on the Web.  At that moment there were no matching apps. So he decided to create one for himself. We wanted a service that innovated with technology. We couldn’t find one… So we decided to invest our own time, energy and money into creating it. What we’re doing is taking a look at time tracking, time recording and online reporting for small businesses and reinventing all those things. We looked around and didn’t see anything like what we had in mind, so we decided: “okay, clearly we’re capable of taking a product from idea to launch, why don’t we do it for this?” We were building the product for ourselves.  #5 THE STORY OF MATT HARRIS: "It was painful. They didn’t want to be working on it" Matt Harris was the “typical nerd who started programming when he was ten or eleven”. He and his friend were working on different startup projects as contract developers. In late November 2012,  they launched a startup, Sendwithus (a SaaS platform that now allows marketers to test different variations of so-called transactional emails without having to involve a developer). Sendwithus does not disclose its financial data, but it raised $2.3M in 2014. Today it powers more than 10M emails each day, and process over 100M API requests between its customers and their Email Service Provider (ESP). Matt Harris had many boring repetitive tasks during his job as a software developer. The process started feeling "Groundhog Day"-like. “We really focused on transactional email, like welcome emails after web site sign ups, Facebook or LinkedIn message alert emails. When people build apps, those emails end up being stuck in source code. It was painful having to edit all of those files. We build some one-off products, to let marketing people manage their email templates without bugging us. We ended up building tools to off-load the work we didn’t want to do.” The market was untapped and there was no viable solution and no real technology in place.  “Brad Van Vugt (co-founder of Sendwithus) said, “this is stupid, we just kept building the same thing over and over again, so that’s when we kind of took our heads out of the sand. We started looking at the market. We were lucky to have friends working at Dropbox and Amazon who were happy to talk about how they handle transactional email (not well), which got us thinking that not only do startups need this, but there are really big companies who have the same problem. Amazon had a team working on this problem, and they didn’t want to be working on it. None of the companies we talked to were happy with their current system” #6 THE STORY OF NATHAN BARRY: "It was just too frustrating to use that interface and to go through that" Nathan Barry sometimes describes himself as a self-taught IOS app developer. At one moment he became obsessed with the world of audience building and book publishing. During that time, he wrote 3 books, 2 courses, and built an email list of 37,000 subscribers. In October 2014 he made the decision to walk away from the book and training business and focus full-time on his startup ConvertKit (a SaaS platform that now helps professional bloggers to grow their email lists and sell courses). Today ConvertKit makes $480,000/month in recurring revenue (2017). Nathan Barry had realized that email marketing is, probably, the best way to sell his books and courses. “I had no audience really, when I started writing the App design handbook.  But I just started writing a blog post, getting people to sign up for my email list, and all this helped, when I launched, as I had 800 people on the list, and did $12,000 in the first day. I learned that email was so amazing and so powerful.” Then Nathan decided to find an app for himself.  But the current solutions were hard to use or were lacking crucial built-in features; hence, he needed a custom solution. “Email courses, or follow-up email sequence are really powerful for getting people to come back and buy, but you should automate that. If you give away a sample chapter on your sales page [and get subscribers], you should remind them over time to come back and purchase. But it was such a pain to set that up in MailChimp. The autoresponder follow-up sequence would make me a bunch of money, but I didn’t set it because it was just too frustrating to use that interface and to go through that. You had to create a bunch of different lists, and it was also a pain. I also wanted to know about the conversion rates for my forms - I had to either use an outside plug-in, or go calculate it with Google analytics. And I thought “okay, there are always best practices, what if I built a tool that had all of them built in by default? After trying to find a painful problem to solve, I decided to solve one of my own: email marketing. That journey led me to create ConvertKit, my dream email marketing application. No more hacking together a system using other off the shelf providers — I built ConvertKit to follow the best practices I use, built in by default”. #7 THE STORY OF BEN CONGLETON: "We suffered through software that didn’t really meet our needs" In 2006, Ben Congleton got his Master's Degree in Computer Science and Applications. In 2009, with initial funding by seed accelerator Y Combinator, Ben and his friends built Olark (a SaaS live chat). They made their first million in sales in 2010. Today, this app is used by 12000 paying customers worldwide. The initial idea of the software that should solve their own pane was born 10 years before Olark was launched. “In the late 90s, I co-founded a web hosting company with some friends. We used instant messaging clients to talk to each other, and wanted a way to connect instantly with our customers too. We looked around for solutions and finally found live chat software that was built for call centers, but not for really small teams like us. The software was clunky, but it was so valuable that we committed to using it. Live chat became essential to the growth of our business. It allowed us to connect with our customers, explain our value proposition, and make the sale. Live chat was really valuable, but we suffered through software that didn’t really meet our needs. At that time, almost all chat platforms were built for giant call centers. We ended up paying a lot of money for a solution that didn’t really fit our needs. Ten years later, we realized that there was an enormous opportunity to build a beautiful, easy-to-use product that felt and operated more like the chat we were using to talk to our friends online, like GTalk. Our hope was that by making live chat easier to use, we could unlock the value of talking directly to your customers for every business that sold online. Then, Olark was born.” #8 THE STORY OF CHRIS KELLER: "There has got to be a better way for this" Chris Keller has a degree in Computer Science from Virginia Tech (2003). In 2007 he launched his app FollowUp (an email reminder SaaS), but he didn't get the first paying client until 2011. FollowUp was acquired by Argon Technologies in 2014. Now Chris Keller is an investor. Chris Keller built this app to solve a problem he had. “I was reaching out to people that I met at conferences. So every time I emailed them, I go to my calendar and put, like, “Email Bob, if he hasn’t replied”. Then the Google Calendar reminder comes in, and I’m like, “Who the hell is Bob? And where is that email?” So, I was like, “There has got to be a better way for this.” So one day, I was like, “You know, I really wish I could put the reminder on the email when I send it, and it brings back the email to me. And so, I started thinking about, how can I do this? And I thought, well, if you could somehow use the BCC field, only I can see it, they can’t, and you can indicate when in the form of an email address. And so that was literally when it was born, and I built the first version in a week after I thought of it. I built it as a service that anyone could use, but I was the only one using it.” As a primary user, he knew exactly how to improve the product. “I kept tweaking follow-up for my own needs. The fact is that when I used my own product, I knew where the deficiencies were just in terms of my own use of Gmail. I’d be like, "Oh I wish it would do this!". And I’d add it in. And they’re all just little tweaks in my spare time. And I feel with my email product being the number one user, I was able to do a lot of good development that actually made sense for the product. When FollowUp got out to more of the general public, I certainly got more feedback than from just my own usage”. #9 THE STORY OF BRANDON PEARCE: "I used to get frustrated" Brandon Pearce received his B.S. in Computer Science in 2005. In 2004, he launched his startup Music Teacher's Helper (today, it is a 6-figure SaaS that helps music teachers manage their private music teaching studios). In 2009, Brandon sold almost everything he owned and began traveling the world with his wife and two daughters (now three), while continuing to run his business. How did Brandon come up with the idea for his startup? “When I was teaching private piano lessons, I used to get frustrated trying to keep track of when all my students’ lessons were and how much they owed me. So I wrote a little program to keep track of their schedules and payments. Students could login to see when their next lesson was and how much they owed. It saved me lots of time and headache. Soon, other teachers saw what I was doing and wanted it for themselves, so I decided to make it available to others. I listened carefully to feedback from my customers and improved the program a LOT over the next few years, adding everything from automatic invoicing, to on-line payments. Now it does pretty much everything except teach the student, and teachers love it!” #10 THE STORY OF BRIAN WONG: “TAKE ADVANTAGE OF AN OPPORTUNITY WHEN IT IS PUT IN FRONT OF YOU” Brian Wong was 19 when turned his idea into a $20M/year business. His company Kiip (pronounced “keep”) offers a SaaS rewards platform for virtual achievements. Kiip started with $300K hand by True Ventures, and today they have received $32M in total funding 8 rounds. In 2009 Brian graduated from the University of British Columbia. Five months after being hired by Digg, Brian was laid off and had to go back to Vancouver since his visa expired. While thinking about the next move, Brian remembered how he was flying on a plane where passengers all were playing mobile games. He noticed that advertising was being shoved at these experiences in a very unnatural way. So the main question was how to make banner ads and interstitials more attractive to the consumer. Within a week, Brian generated ideas for what he thought was a better alternative: having brands offer rewards (e.g. products, gift cards, etc.) inside mobile games. In the following weeks, he showed his idea and asked for feedback from anyone who would listen including baristas at Starbucks or cab drivers. However, Kiip was just an idea, and Brian needed a sustainable livelihood. While he was looking for a job in business development, he shared the Kiip idea with job hunters and many of them advised him to build the company; a few of them introduced him to VC’s, one of which was True Ventures. "So I basically just showed them the idea, and said ‘tell me how it works.’ And they’re like, ‘well, we give you a term sheet and we give you money and you build a company and then we own a piece of your company.’ I had no idea what vesting meant, or cliffs, or anything like that. I had the textbook version of it that I learned in college, but I didn’t know what it meant in the startup context." Having partnered with game developers who would host the rewards weren’t the main problem since Kiip could attract them if there was money. The primary challenge here was to find brand partners who say yes to offer rewards to gamers. So Kiip had to be creative. "At the start, we falsely funded one side of the platform. We bought gift cards from these brands, even though they weren’t our clients, and we’d use those as rewards. It actually worked out really well, because then we could go to Nike and say, ‘hey, look how many people liked your reward, even though you didn’t actually spend money it?’." That “game plan” helped Kiip find some key early partners. However, a big brand or two didn’t make the business, so Brian had to develop his tactic correctly. “Nothing is ever as amazing as it seems, and nothing is ever as terrible as it seems. So you’ll do a deal that you think is going to be life-changing and that deal ends up giving you 10 grand, and you’ll try to do a deal and you’ll lose it and think ‘oh my god we just lost this really important deal my life is over’ and then nothing bad happens. That’s usually how life works. [...] You can never expect to do anything right the first time. Be willing to fail, and know what all of the possible outcomes are. This is so important as a founder: whenever you do anything important, lay all the possible scenarios out in front of you, from best to worst, so that you don’t get surprised when something happens. The number one key to ensuring that you don’t react irrationally is to not let yourself be surprised.” #11 THE STORY OF NEIL PATEL: “I JUST WANTED TO BE RICH” Neil Patel is the co-founder of brian wongCrazy Egg (web analytics tool), KISSmetrics (customer engagement automation platform), and Neil Patel Digital (marketing consulting firm). Well, what are the lessons Neil learned from building three successful businesses? Neil started his first business, Advice Monkey, an online job board, at the age of fifteen. His motivation was simple: to be rich. However, the idea failed to succeed, giving him the first painful business lesson. “It made me realize that money isn’t everything. If you’re just working for money, you’re going to get burned out very quickly. You have to find something you’re passionate about that solves real problems for people. Advice Monkey didn’t work out and it didn’t work out because I created it for the wrong reasons. I wasn’t passionate about it.” Crazy Egg was Neil’s next venture, which has comprised 100.000 users for 5 years since its establishment in 2006. But, Neil and Hiten Shah, his co-founder, agreed that the company could grow faster if they keep a free plan. “We used to have a free plan at Crazy Egg and decided to stop making it available for new customers. It was a short-term great decision for increasing revenue but I believe it was not the best decision for the long-term. If I’m starting a new SaaS business today, I would highly consider having a free plan that you invest resources in and plan on keeping forever.” Neil and Hiten’s second SaaS business, KISSmetrics, was one of the groundbreaking SaaS companies who has made money on content marketing. Another lesson Neil learned was that he should write content to help his paying customers solve the problems they had. “When we first started off, we would just write content that would generate traffic, as opposed to content that specifically benefits a potentially paying customer. It was a mistake. We would teach people how to optimize your blog or optimize in search engines, but our paying customers aren’t bloggers. Our paying customers are typically SaaS business and Ecommerce sites.” Nearly every successful business will agree it’s challenging to stand out amongst the competitors that are mushrooming at breakneck speed. To stay on top, Neil advice to execute faster and go for distribution. “A lot of companies, especially early on, look to optimize for revenue. Although revenue looks good, the company that’s going to win in any SaaS vertical, especially early on, is the one that has the most distribution. So if you have the biggest, largest user base out there, eventually you can figure out how to upsell, monetize and reduce churn. Don’t worry too much about revenue, focus on distribution.” THE BOTTOM LINE ‘Do what you can, with what you have, where you are.’ Theodore Roosevelt Where do startup ideas spring from? What are the best ways to brainstorm ideas for a startup? How do entrepreneurs come up with new startup ideas? What are good startup ideas for 2017? «The way to get startup ideas is not to try to think of startup ideas. It's to look for problems, preferably problems you have yourself. The very best startup ideas tend to have [the one crucial thing] in common: they're something the founders themselves want» (Paul Graham, a co-founder at Y Combinator - one of the top startup accelerators in the USA). «You don't make an innovative and ground-breaking product by asking people what they need, you do it by identifying the problems that people want solved and creating an elegant, approachable solution» (Cliff Gilley, Product Leader & Agile Evangelist at Product Management Consortium (Seattle, Washington). But every idea needs a validation. Take a look at founders of these startups, which later became multimillion-dollar SaaS companies – they used a "minimum viable product" (MVP) approach to validate their ideas. Other articles you might be interested in: List of 20+ Successful EdTech Companies Located in San Francisco Top Online Education SaaS Companies from New York 7 Reasons to Launch an EdTech Startup
Dzmitry Garbar • 16 min read
Full Guide on How to Hire a SaaS Developer
Full Guide on How to Hire a SaaS Developer
What is SaaS? SaaS application development involves creating modern applications that are hosted on the cloud and accessed over the internet through a subscription-based model. Organizations engage SaaS developers to forge innovative solutions aimed at enhancing user satisfaction, operational efficiency, and overall customer experience. These developers adopt a product development approach that is user-centric and prioritizes swift market delivery. This strategy also strengthens aspects such as software security, availability, and scalability. The market for SaaS is exploding, and it is projected to reach $10 trillion by the year 2030. The average revenue per customer using SaaS was $52K, and the top-performing SaaS IPOs in 2021 had an average net revenue retention rate of 119%. Furthermore, in 2021, on average, organizations utilized 110 SaaS applications. The SaaS industry offers tremendous opportunities both for startups and large enterprises. Are you considering building the next Slack, Bitrix24, or Shopify? We’ll find the right talent for you. What is a SaaS developer? A SaaS developer, whether an individual or a company, specializes in designing and maintaining SaaS applications. Using web-based technologies such as HTML, CSS, JavaScript, PHP, Python, and Ruby, they employ relevant SaaS development frameworks, manage database development and apply software design patterns like MVC. Required Skills for a SaaS Developer Expertise in Javascript frameworks. In today's front-end web development, JavaScript plays a pivotal role, enabling the construction of dynamic, scalable web applications. Many companies incorporate such technologies as a core component of their tooling, making proficiency in JavaScript a must for almost every SaaS development job. This includes a strong understanding of popular libraries and frameworks like jQuery, React, D3.js, Underscore, Lodash, Algolia Places, Anime.js, and Animate On Scroll. Proficiency in software programming. While academic qualifications are valuable in SaaS development, real-world experience carries equal weight. As you hire dedicated SaaS developers, find those skilled in the entire stack—from front end to back end, network, and database. A senior SaaS programmer should excel at all stages of software product development and solve problems at any phase. Key technical skills for a SaaS programmer include C++, C#, Java, HTML, CSS, PHP, and Ruby. Knowledge of development platforms. Your prospective SaaS software developers should have a firm grasp of the Microsoft Web technology stack, including website creation, SQL Server instances, and working with Azure resources. Having a deep understanding of Windows command line and PowerShell is a must for forming secure connections through SSH and SSL. Prior experience managing and maintaining SaaS applications, particularly on Azure or AWS, is highly beneficial. Additionally, familiarity with Office 365 and/or Office or SharePoint JavaScript APIs can offer an edge. Ability to work independently within a team. SaaS development is a complex, ongoing process that often requires teamwork. Look for individuals who can balance collaboration and autonomous work, whether on-site or remotely. This approach promotes a cohesive and effective team committed to creating a robust codebase. Proficiency in software testing, debugging, and problem solving. Success as a SaaS developer extends beyond coding; it demands a commitment to thorough software testing, robust debugging, and efficient problem-solving. Our developers ensure top-notch software functionality by performing systematic testing at each stage: Functional testing Performance testing Compatibility testing Infrastructure and security testing API integration and testing Maintenance testing Further, given that challenges can arise not just during development, but also throughout maintenance and updates, it's crucial for your SaaS developer to have excellent problem-solving skills. To effectively assess this ability, consider integrating case studies into your screening process. This approach will reveal the developer's capacity to tackle challenges head-on and deliver practical solutions. Where to Hire SaaS Developers: 4 Models For startups, selecting the best engagement model for your SaaS platform can be a challenge. Here's a helpful guide. Type 1. In-house development team Hiring remote SaaS developers involves posting a job and screening candidates for your SaaS project. This approach gives full control over the development process and eases team communication. Additionally, the team can quickly address any urgent issues. Pros: In-house developers working in your office environment typically understand your project better. They uphold strict security protocols, reducing influence from third-party developers. You maintain full control over the source code for complete project ownership. Cons: Building an in-house team can be costly and challenging. You're responsible for taxes, salaries, medical expenses, and workspace overhead. The recruitment process is time-consuming and expensive. Even with sufficient funds, assembling a reputable team isn't guaranteed. Hidden costs in the hiring process can quickly accumulate. Type 2. Local development agency A local development agency consists of a SaaS development team operating within high-income countries, such as the UK and the US. Pros: Enhanced communication due to alignment in time zone and cultural context, fostering smoother exchange of ideas. Easier legal proceedings in case of contractual disputes, thanks to coinciding legal jurisdictions. Cons: Building a minimum viable product (MVP) for a basic SaaS platform could be extremely costly, possibly demanding a substantial budget. Type 3. Freelance developers Freelance full-stack developers often bring a wealth of experience in crafting Software-as-a-Service websites across various technology stacks. You can find these independent professionals on platforms like Upwork and Fiverr, as well as on social media sites. Pros: A freelancer with substantial SaaS experience can provide an insightful understanding of system intricacies. Cons: Freelancers may leave your project midway if they receive a more appealing offer, leaving you in a lurch. You have limited control over both the development process and the freelancer's work schedule. Before making any payment, ensure you have legal safeguards in place, like a non-disclosure agreement (NDA), to legally bind the freelancer to your project and protect confidential information. Type 4. Outsourced development agency Outsourcing to a software agency offers the combined benefits of different hiring models with minimized risk. These agencies provide dedicated development teams to businesses worldwide, making it possible to bring any tech idea to life, regardless of technical complexity or project size. Outsourcing SaaS development is a go-to option for solutions requiring advanced features like machine learning or blockchain technology. It's deemed the most efficient of the four discussed models, and is popular with SaaS startups in high-income countries like the UK, Germany, the US, and Canada. Pros: Offers the best cost-value ratio, reducing recruitment, infrastructure, salary, and other expenses. Provides access to a professional development team, including business analysts and project managers, all adhering to agile methodologies. Cons: Requires regular monitoring of the team's activities to ensure alignment with the founder's vision. This hands-on involvement, though, can also foster stronger collaboration between the team and the founder. Contact Belitsoft´s expert in building dedicated teams for SaaS development projects to discover more details. How to Hire a SaaS Developer Tips to Consider Before You Hire a Dedicated SaaS Developer After identifying a potential SaaS programmer, consider the following guidelines to streamline your hiring process: Determine the budget. Understanding the project scope and the work required can help you estimate the number of hours needed for completion, which will help you set an appropriate budget. Check references. At this step, focus on how effective project management, workflows, and communication was with previous clients to get an insight into their past work and level of expertise. Set a short deadline. Implementing a timely turnaround for interviewing will provide an efficient way to control the process and get results quickly. 3 Steps of the Hiring Process Connect with one of SaaS development experts to discuss your requirements. This specialist will help identify your goals, technical requirements, and team dynamics. Don't worry if you don't have everything perfectly outlined—just share as many details as you can about your project. Gain access to a carefully curated selection of candidates perfectly tailored to your distinct engineering needs. Each candidate has undergone rigorous screening to ensure their expertise aligns with your requirements. Explore their comprehensive profiles to identify the most suitable talents for further interviews. Kickstart your project promptly with seamless communication. With transparent project management and regular touchpoints via chat, video calls, and file sharing, you're always in the loop. Stay informed with real-time project progress tracking and watch as your vision comes to life. How to Screen the Vetted SaaS Developers for Hire Belitsoft, among other software development companies, acknowledges the crucial need to hire SaaS developers who can fulfill their business requirements. Therefore, we're implementing a thorough interview process that includes multiple rounds of evaluations to ensure satisfaction. Candidate screening. We're rigorously evaluating potential candidates, assessing their technical and soft skills, logical thinking abilities, and cultural fit through interviews. Test task. We're conducting comprehensive testing as part of our evaluation process for SaaS developers to gauge their SaaS skills and level of interest. Technical test. We're assessing developers' SaaS development knowledge and problem-solving abilities by posing open-ended questions and challenging problems. Our aim is to evaluate their technical skills and understand their thought processes. Additionally, we're conducting a background check to ensure a good fit. Feedback Provision. After evaluating the expertise of potential SaaS app developers for hire, we're providing them with clear feedback on both the test task and the technical test. What to Do After Hiring Once you've hired a SaaS developer it's vital to ensure the project progresses in line with the agreed scope and budget. Here are a few tips for successful project management and collaboration: Monitor progress. Regularly tracking the project's progress is crucial. Establish a project management board and maintain consistent communication with your developer. Ensure Clear Communication. Clearly communicating your expectations and requirements to your SaaS software developers is essential. Foster a two-way communication channel to ensure mutual understanding of expectations. Why Businesses Outsource SaaS Development Case 1: The Demand for Proficiency. Finding skilled IT talent for SaaS application development can pose a significant challenge for many companies. At Belitsoft, we can help ease this issue. Our team, with its extensive experience, adeptly handles the latest technologies and a wide range of tasks, including automation, security, and data management. Case 2: Overburdened Internal Teams. Sometimes, if a company's internal team is fully occupied, they may opt to hire remote SaaS developers. This could be due to handling multiple projects simultaneously or focusing on specific areas of a single project. By partnering with us, businesses can maintain peak efficiency without compromising work quality. Case 3: The Need for Speed. Outsourcing allows companies to quickly scale their development teams according to project needs, saving time and resources that would be spent on recruiting and training in-house developers. Additionally, outsourcing provides access to a diverse range of tools and technologies, facilitating faster development and more efficient project completion. Elevate your business by running it smarter, growing it faster, and scaling it easier with our expert Software-as-a-Service solutions. Our team will collaborate with you to create custom applications that meet your specific needs and elevate your customers' experience. Choosing a Reliable SaaS Development Partner Turning your innovative idea into a successful SaaS solution relies heavily on your choice of development team. Regardless of the brilliance of your concept, without the right expertise behind it, success can be elusive. Therefore, selecting a reliable SaaS development partner becomes a decision of paramount importance. Here are key considerations to guide you in choosing a trustworthy partner for your SaaS Project: Tip 1. Expertise Evaluate your potential team's experience in SaaS development and their understanding of its intricacies. Successful SaaS development requires more than software engineering skills; it necessitates a comprehensive understanding of the market and your business model. Tip 2. Project Portfolio Reviewing a team's previous projects can offer insights into their capabilities, particularly in SaaS development. Focus on their past cloud computing projects to confirm their relevant experience. Tip 3. Successful SaaS Projects Don't just review their portfolio, consider the success of their previous SaaS projects. If they have had failures, understand why and at which stage they occurred, and assess if these issues could impact your project. This will provide you with a clearer picture of the team's ability to build effective SaaS solutions. Why Choose Belitsoft as Your SaaS Development Partner Experienced SaaS software developers for hire Our team of seasoned SaaS app developers for hire offer part-time, full-time, and hourly services, crafting top-quality SaaS solutions tailored to your budget and timeline. They are committed to delivering exceptional results that best serve your business needs. Modern tech stacks Our experts utilize a wide range of advanced web technologies to build robust applications that adhere to the highest technology standards. The tech stack and tools are selected specifically for your project to enhance efficiency, reduce costs, and speed up delivery while ensuring quality. Security and Compliance We prioritize robust protective measures, implementing practices such as SSL and TLS encryption, risk management techniques, and rigorous testing to protect your application from threats. We also incorporate necessary compliance protocols specific to your industry, like HIPAA, GDPR, and PCI. In-depth SaaS expertise With extensive experience in top domains including eLearning, Healthcare, FinTech, Logistics and Transportation, we swiftly translate your unique SaaS ideas into reality, creating products that stand out in your niche and satisfy your users. Cost-efficiency Our approach is budget-friendly. We assemble a dedicated team of SaaS developers to work on your project, carefully planning the development process to avoid superfluous features and overhead costs. Quick time to market Regardless of the project's technical complexity, we align the development process with your timeline. Leveraging our vast experience and proven techniques, we expedite product releases without compromising quality. Our Agile methodologies and DevOps practices allow for new versions every 2-3 weeks. Ready to turn your SaaS idea into a competitive solution with a strong brand identity? Our business analysts and SaaS developers are here to help! Contact us now to get started. How much will my SaaS app cost to make? The cost of building a SaaS application is determined by various factors unique to each project and business: Required features: The specific functions your app needs to perform. Project's scope: Whether you need a simple tool for one department or a company-wide platform. Complexity: Advanced features or external integrations can boost the time and cost. Type of developer: Freelancers might charge less but could risk quality. Agencies offer end-to-end services like discovery, design, QA, maintenance, and support. For instance, an average U.S. SaaS developer may charge around $60/hr. So, if your project takes four months, that's roughly 600 hours or an approximate total of $36k. Remember, these costs can vary greatly based on the factors above. So it's essential to balance cost, quality, and expertise to find the right solution for your project. GET A FREE QUOTE Frequently Asked Questions
Dzmitry Garbar • 9 min read
SaaS Development Framework: The Top 7 List
SaaS Development Framework: The Top 7 List
SaaS Boilerplate vs SaaS Framework To build a SaaS application, you need to use a backend framework and a frontend framework at a minimum (or sometimes a full-stack framework), along with various integrations. Most often, this involves custom code. If rapid prototyping is needed, startup founders can choose a SaaS boilerplate pre-packaged with features like user login, multi-organization support, billing, admin tools, and marketing pages. However, ready-to-use SaaS boilerplates are not always one-size-fits-all and may lack scalability in terms of architecture. An important consideration is that to choose the right SaaS boilerplate, you first need to decide on the framework it is built upon. Top SaaS Development Frameworks and Technologies This post will talk about programming frameworks like Vue.js, Laravel, Angular, and others commonly used for SaaS application development. Though not exclusively for SaaS, these frameworks offer a collection of pre-built tools, libraries, and functionalities that streamline the creation of Software-as-a-Service (SaaS) applications. Using frameworks allows SaaS developers to sidestep technical tasks like server management, security, and scalability and focus on business logic and features. Benefits of Using SaaS Frameworks Enhanced Code Quality. SaaS frameworks bring a host of tools and functionalities that refine the code quality, contributing to an improved SaaS development process. Increased Productivity. SaaS frameworks come equipped with best practices and conventions, guiding developers towards generating top-quality code. This minimizes the chances of errors and boosts the maintainability of the codebase. They also offer a range of automated tools and utilities to facilitate repetitive tasks, like testing and deployment. Accelerated Market Entry. SaaS development frameworks come with pre-configured modules and libraries. This allows developers to reuse code, saving time and effort in building features from the ground up. How to Choose the Best SaaS Framework? When choosing a software development framework, consider factors like cost-effectiveness, flexible pricing models, personalization, and automation. You should also analyze its integration capabilities and ensure it aligns with your needs. So, what should you look for to find a suitable SaaS development framework? Programming Language. Choosing a framework compatible with the programming language your team excels in is crucial. After all, the success of your application largely depends on your developers' skills. For instance, opting for a framework that uses an unfamiliar language could slow down your team and require hiring additional developers, thus increasing expenses. Security and Customer Support SaaS frameworks offer various features to safeguard data and ensure customer satisfaction. These may include data encryption, two-factor authentication, role-based access control, regular audits, penetration testing, and compliance with industry standards and regulations. On the support side, frameworks for SaaS development may offer multiple channels of customer support, such as email, phone, or live chat, as well as self-help resources like knowledge bases or community forums. They may also provide service level agreements (SLAs) that guarantee uptime and response times, along with continuous monitoring and alerts for potential issues. "Security executives tend to focus on four key issues when confronting SaaS capabilities: encryption and key management, identity and access management (IAM), security monitoring, and incident response," - The McKinsey Research Agency Scalability and Flexibility When developing your SaaS application, choose a flexible framework that accommodates updates and changes, keeping up with industry standards and business evolution. Remember, the chosen framework will probably be in use for five to ten years. Considering the framework's scalability—both vertical and horizontal—is a significant factor. A flexible framework supports consistent updates and seamlessly integrates additional tools as your business grows, ensuring your software stays current and can adjust to industry shifts. Business Requirements When picking the best framework for your business, focus on your specific goals rather than simply opting for a popular one. Look for frameworks for SaaS development with comprehensive libraries and databases that align with your project's needs—these features can significantly influence your technology stack selection. SaaS Application Development Cost In the process of choosing a SaaS development framework, you must consider your budget. Always operate within your company's financial constraints. Don't just consider the cost of a platform, but also the functionality it provides. This balanced approach can help businesses save money while still achieving high-quality results. Top SaaS Development Frameworks React Meta created React, a front-end JavaScript library, to improve UI/UX for web and mobile SaaS applications. Developers typically use React to build large, scalable web applications. React simplifies web page manipulation with its Virtual DOM, enhancing overall interface interactions. It primarily aims at providing scalability and flexibility. With its ability to deliver an exceptional user experience, React has secured a place in popular social media platforms like Instagram and Facebook, as well as video streaming services, including Netflix. React Features: Allows for easy code maintenance due to many reusable parts Enhances overall speed and efficiency of displaying visual content with quicker processing Facilitates the creation of search engine-optimized user interfaces Provides a set of helpful tools. For instance, a React-based framework Next.js features out-of-the-box Server-Side Rendering (SSR) "Building a Netflix TV UI experience that can run on the variety of devices we support is a fun challenge. In 2015, we embarked on a wholesale rewrite and modernization of our TV UI architecture. We decided to use React because its one-way data flow and declarative approach to UI development make it easier to reason about our app," - The Netflix Tech Blog Vue.js Vue.js is a versatile web development framework that enables developers to create large-scale applications using JavaScript. It's earned popularity for its possibility to integrate into web apps as well as its simplicity and accessibility for web developers. From team collaboration apps and trading platforms to the renowned cloud-based typing assistant Grammarly, Vue.js has been the building block for many robust applications. Vue.js Features: Enables reusing various components to build templates for web applications Integrates directly into the app without requiring additional external code Allows users to store each component of a web application in a separate file Enhances code maintenance and readability Angular Angular, a free framework created by Google for front-end software development, empowers developers to build large-scale SaaS applications. It comes with built-in tools for a highly secure framework and enables two-way data binding, saving time and streamlining the web development process. Alongside CSS and HTML, Angular employs Typescript, a programming language designed to maintain consistent code. Angular boasts an array of powerful tools for SaaS application development, including HTML, CSS, Typescript, Karma, Mocha, and Visual Studio. These resources heighten the efficiency of the web development process and simplify program compilation. Angular is often the go-to choice for companies looking to handle high loads seamlessly and securely, all while delivering an attractive user interface. Its widespread appeal spans various industries, with notable users including JetBlue Airways in the travel sector, job search platforms such as Upwork, and digital wallets. Angular Features: Simplifies programming with a complete MVC structure and two-way data binding Offers a clear and organized coding structure for easy bug detection and error correction Allows developers to create reusable, easily accessible codes Node.js Node.js is an excellent framework for developing network applications or systems that demand speed and scalability. It's useful for processing and consuming real-time data in multi-user scenarios. Node.js employs the "Single Threaded Event Loop" architecture, allowing it to handle numerous clients simultaneously. This approach enables faster task completion while using fewer threads and conserving memory. Node.js Features: Offers rapid scalability Contains built-in clustering Ranks among the fastest solutions due to its non-blocking input-output procedures Facilitates easy integration into full-stack development using JavaScript Provides architectural flexibility, allowing changes in one node without disrupting the entire system Supports cross-platform development Laravel Laravel, a free and open-source framework built with PHP, has been employed in creating of over 140,000 websites and 98,260 domains. Adhering to the MVC structure, it boasts a wide array of templates and web applications crafted with PHP. As a reliable and advanced framework, Laravel is an ideal choice for startups and new businesses. It streamlines data access and manipulation for developers through object-relational mapping (ORM) and offers a vast library of pre-built functionalities and cutting-edge tools to expedite the SaaS development process. Common applications of Laravel include financial and billing portals, loan marketplaces, and sports collaboration platforms. Laravel Features: Offers simple pre-designed structures for creating layouts with dynamic content seeding Enhances control entry and authorization logic across various resources Automates repetitive tasks using the command-line tool, Artisan Connects to existing sessions and caches using Redis Includes libraries written with object-oriented programming techniques Symfony Symfony, a SaaS development framework employed by nearly 600,000 developers across 100 countries, provides a robust architecture for crafting SaaS applications. This popular framework comes with a comprehensive suite of features, including templates, ORM, multiple libraries, data security, and unified modules. Its clean code, structured layout, and adherence to best programming practices distinguish it as a preferred choice for efficient SaaS development. You can seamlessly integrate Symfony with an independent library and PHP Unit. Plus, it's the go-to component source for many open-source SaaS projects like Drupal, phpBB, and Composer. From powering eCommerce platforms and media services to facilitating travel industry operations and Content Management Systems, Symfony's versatility shines in a variety of use cases. Symfony Features: Ensures better protection against cross-site request forgery attacks Facilitates navigation between website pages without errors or complications Makes debugging easier thanks to an extendable and adjustable toolbar Provides PHP components that can be used multiple times and separately Comes with pre-installed packages that add more features to the framework Django Django, a high-level Python web framework, empowers developers to swiftly build robust SaaS products. With a track record of over 80,000 websites to its name, Django excels in creating complex, data-driven websites and the front-end development of top-notch web and Android apps. Its practical, SaaS-enabled product design expedites development, saving valuable time. From Content Management Systems to event management platforms and web browsers, Django's versatility and efficiency make it a preferred choice across various industries. Django Features: Facilitates the creation of pre-built, user-friendly interfaces for task management Offers robust authentication protocols through the REST framework Utilizes HTML output for effortless API documentation Provides comprehensive app testing for enhanced accuracy Promotes simpler data retrieval with an object-oriented database With the right framework, you can create scalable, reliable, and cost-effective software that meets your customers' needs and drives your business growth. Let professionals help you select the best framework to create a lucrative product. Frequently Asked Questions
Dzmitry Garbar • 6 min read
SaaS Migration
SaaS Migration
Business First Mindset before Migration to SaaS One of the key concepts here is having a business mindset first and a technical approach second. The move to SaaS begins with business strategy and goals. Do not let the technical aspects pressure you to rush with your SaaS migration process.  Your business needs have a definite influence on the path and the top priorities for your SaaS project migration.  When crafting your strategy, focus on the questions that unleash the most about what your future product will look like:  How can SaaS help us grow our business? Which segments are we targeting? What is the size and profile of these segments? What tiers will we need to support? What service experience are we targeting? What is our pricing and packaging strategy? Anyone who had previous experience with SaaS migration knows that most of the time answers to these questions influence the answers to technical questions such as: How do we isolate tenant data? How do we connect users to tenants? How do we avoid noisy neighbor conditions? How do we do A/B testing? How do we do based on tenant load? Which billing provider should we use? Introduce True SaaS Experience: Shared Services for Identity, Onboarding, Metrics, and Billing Management The key concept embraced by all SaaS solutions is having shared services surrounding your application. These services are used by SaaS business owners for identity, onboarding, metrics, and billing management. From the migration point of view, these services play a titular role.  You’ll need services to manage and monitor your SaaS solution centrally.  The general goal is to get your application running in a SaaS model with basic functionality. It allows you to improve the customers' experience instantly with ongoing updates based on incoming feedback. That’s why implementing these services should be at the forefront of your migration path. It allows you to present a true SaaS experience to your customers no matter what SaaS deployment architecture you choose.  You can make further modifications to your app and its architecture at a later stage. How much you modernize your application will vary based on the nature of your legacy environment, market needs, cost considerations, and so on.  Support your SaaS migration process Your team can handle the business aspects of your SaaS migration, but understanding the technical side may be challenging. Once you have planned a sound business strategy, the next step is to address the technical challenges. This involves assessing and adjusting your application and data for the new cloud environment. Integrating data migration testing into this phase is about identifying and resolving any data compatibility or performance issues before they impact your SaaS operation. Seek professional support from SaaS development company who have expertise in setting up the necessary shared services environment for your customers and ensuring a smooth and secure transition of your data to the cloud. STREAMLINE YOUR SAAS MIGRATION WITH A RELIABLE PARTNER
Dzmitry Garbar • 2 min read
SaaS Deployment Architecture
SaaS Deployment Architecture
Advise with a professional SaaS developer Choosing the deployment architecture for your SaaS solution is not straightforward as you have to consider a variety of business aspects. Your tiered pricing model, customers' usage patterns, and consumption rates must all be factored into the application's architecture model. Advising with an experienced SaaS development company, you can be sure you've chosen the right path. PARTNER WITH US TO SUCCESSFULLY DEPLOY YOUR SAAS Selecting a tenancy model isn't just a technical decision, it's also a commercial one.  The tenant is a purchased instance of your SaaS application or, in other words, a group of cloud resources (such as database space and many more) that each of your customers can use within the quota. You may want to use multitenancy deployment architecture to allow cloud resources, that your SaaS app consumes, to be shared between all your customers. Below are the benefits and risks of different types of deployment architecture. Multi-Tenancy in SaaS Application Architecture Multitenancy in SaaS for you as a SaaS owner means that you buy resources from your cloud provider to host your software and then allow your customers to share these resources. For example, potentially millions of tenants could be stored in a single database (resource costs for a single database are quite low). In a fully multitenant deployment architecture, all components are shared. Benefits of Fully Multitenant Deployment Architecture Low cost to operate even if you need to deploy more resources globally. You may want to use this type of architecture to decrease your cloud costs when your business scales and you onboard more and more customers.  Cost maintenance is simpler since you only have to update one set of resources.  Do not have to migrate data between two separate deployments and just need to update tenant identifiers and keys, if a user or tenant needs to move their data to another tenant. Risks of Fully Multitenant Deployment Architecture High risk of data leaks between tenants. Separate data for each tenant carefully. Cloud cost changing affect your entire customer base. Be careful.  Hitting a resource quota limit affects your entire customer base. Consider deploying multiple instances of your resources (for example, multiple storage accounts). Noisy Neighbor problem. Be concerned about the effects that single large tenants can have on other tenants while performing a heavy query or operation.  Non-linear cost increase of scaling to keep up with the demand, especially when you have only a single, shared database. Automated Single-Tenant Deployment Architecture In an automated single-tenant deployment model, each tenant has a dedicated set of infrastructure. Benefits of Automated Single-Tenant Deployment Architecture Low risk of data leakage. Data for each tenant is isolated which is important to customers with high regulatory compliance.  Absence of Noisy Neighbor problem. Tenants don’t affect each other's system performance.  Low risk of system-wide outage due to updates and changes. Ones can be rolled out progressively across tenants. Risks of Automated Single-Tenant Deployment Architecture Low-cost efficiency. Think about the provision and use a dedicated subscription, per tenant.  Time-consuming ongoing maintenance. Consider automating these processes, as well as other cross-deployment operations, like reporting and analytics across your whole SaaS solution.  Mixed-Tenancy Deployment Architecture Some of your customers may want to use more cloud resources your SaaS provides than others, and it’s not correct to cover their spending with the help of others. It's more thoughtful to issue invoices to each subgroup depending on consumed resources.  SaaS philosophy is to provide the same pool of features and a shared environment. However, some of your clients will want customizations and will be ready to pay for them. Pay well. But these customizations are only be needed by them. Or they will prohibit your other customers to get access to these customizations.   In a vertically partitioned mixed-tenancy deployment architecture there are shared deployments for some tenants and single-tenant deployments for others. Benefits of Vertically Partitioned Mixed-Tenancy Deployment Architecture  Cloud cost benefits because you can deploy cheaper shared resources for trial customers and provide a higher rate for customers who require higher performance or data isolation. Risks of Vertically Partitioned Mixed-Tenancy Deployment Architecture  More spending on the codebase because the code needs to be designed to support both multitenant and single-tenant deployments, support migrating customers from a multitenant deployment to a single-tenant one, and help you understand which of your tenants are on which deployments to communicate information about system issues or upgrades to the relevant customers. In a horizontally partitioned mixed-tenancy deployment architecture, some components of the infrastructure are shared, while others are within single-tenant deployments  (like individual databases). Benefits of Horizontally Partitioned Mixed-Tenancy Deployment Architecture Absence of Noisy Neighbor problem. If you've found that some of your tenants send a large number of requests to your SaaS solution and your shared database is overloaded that negatively affects other tenants, you may provide them with separate databases.
Dzmitry Garbar • 3 min read
Million-Dollar SaaS Companies, Which Have No… Offices
Million-Dollar SaaS Companies, Which Have No… Offices
1. Fully Remote SaaS Company INVISION Clark Valberg (a software developer) launched his SaaS startup Invision in 2011. Today, InVision is a fully remote company with the team members in 19 countries and nearly 100 cities (175 employees). It included in the Forbes’ list of best cloud companies in the world. Clark Valberg: “Every day, every department has a 45-minute "scrum" style meeting. The meeting is always at the same time. Each employee briefly describes three things: what he/she's working on now, what he/she's working on next, and what his/her biggest constraint is. The daily scrums help teammates build collaborative chemistry and continuity. Which means, instead of being off on their own all day, remote employees have at least one real-time interaction with colleagues. Between scrums, they use communications software like Slack and Trello to assist each other and address whatever constraints arise”. Futher Reading https://www.invisionapp.com/company https://www.invisionapp.com/blog/category/invision/ https://www.invisionapp.com/blog/how-invision-uses-slack-power-culture-communication/ https://zapier.com/blog/invision-remote-support/ https://www.americaninno.com/boston/invision-ryan-burke-on-managing-a-remote-sales-team/ https://www.inc.com/ilan-mochari/virtual-remote-employees-holiday-party.html https://www.google.by/search?q=site%3Ainvisionapp.com%2Fblog+remote 2. Fully Remote SaaS Company HUBSTAFF Hubstaff SaaS company was started by Dave Nevogt (a non-tech founder) as 100% remote in 2012. Today, 25 employees are working in 9 countries. Dave Nevogt: “After three years and $2.53 million in revenue since launching Hubstaff in 2013, I can honestly say that the decision to build a remote team has been the single biggest factor in our success. We personally invest time to find the right team member and then work with that person usually for several years. Hiring involves thorough research and extensive communication with candidates. You might have to go through 500 resumes to find the right person. When we’re in hiring mode, I may end up spending 80% of my time on it.  The challenges of remote Work: 1. You Have to Monitor Virtual Teams More Closely. 2. Sometimes, Remote Workers Don’t Have Time for You. 3. Virtual Teams sometimes have a Lower Commitment Level.  Why do we think remote is better for startups? 1. Larger Pool of Talent (biggest reason). 2. Virtual Teams Save Money (a close second). Cost-efficient quality could make the difference between success and failure for a startup. 3. Virtual Teams are Flexible. 4. Virtual Teams Offer Freedom. 5. Hiring and Onboarding is Easier. 6. We Hate Wasting Time”. The flowchart below comes from HUBSTAFF's “No Excuses” guide to remote management and outlines the progression of a task, from assignment to completion. Futher Reading http://blog.hubstaff.com/about/ https://blog.hubstaff.com/remote-project-management/ http://blog.hubstaff.com/managing-virtual-teams/ http://blog.hubstaff.com/grow/ http://blog.hubstaff.com/remote/ http://blog.hubstaff.com/virtual-teams/ 3. Remote SaaS Company BASECAMP Basecamp SaaS company was founded in 1999. Its CEO Jason Fried (a non-tech founder) started out with 3 people, and today,  they’re a company of about 50 people spread out across 32 different cities around the world. Their headquarters is in Chicago, but everyone at Basecamp is free to live and work wherever they want. Jason Fried: “Instead of asking a remote worker "what did you do today?", you can now just say: "Show me what you did today." As a manager, you can directly evaluate the work - the thing you're paying this person for - and ignore all the stuff that doesn't actually matter.” Futher Reading https://basecamp.com/about https://basecamp.com/about/team https://37signals.com/remote https://m.signalvnoise.com/how-we-set-up-our-work-cbce3d3d9cae https://m.signalvnoise.com/8-things-remote-ceos-do-differently-115f34dc24b1 4. Fully Remote SaaS Company OLARK Ben Congleton (a software developer) and his friends built Olark app in 2009. Today Olark SaaS company is a 100% remote team of 40 people that spans three continents. Ben Congleton: “When you’re building a remote team, you need to be very good at communication and, in particular, written communication.  One way that we do that at Olark is everyone on the team goes through customer service training. Everyone has a shared experience of being customer service, understanding our product, talking directly to our customers, and working with people they wouldn’t normally work with, which also prevents a little bit of siloing. The other thing that we do is we try to add accountability so you’re accountable to your team like the people you’re working with on a day-to-day basis”. Futher Reading https://www.olark.com/about https://blog.olark.com/olark-the-first-three-years https://blog.olark.com/gurus-guide-keep-a-remote-team-united https://blog.olark.com/what-is-the-olark-retreat https://www.pivotaltracker.com/blog/build-happy-productive-remote-team/ 5. Fully Remote SaaS Company CHARGIFY David Hauser (a non-tech founder) launched his SaaS startup Chargify in 2009. Chargify has been a 100% remote team since inception.  Lance Walley: “Our 100% remote team works really well together. We use online tools to stay in constant contact with each other, and we meet 2–3 times a year. But our remote structure makes the following hire/fire traits even more important. Hire people with these traits: Doers, Finishers, Sharpness, Humility, Good Work Habits, Enjoys Learning, Optimism, Interested, Nice, Humorous Friends & Relatives (just be careful). Fire (or beware of) people with these traits: Bullies, Prima Donnas, Liars, Pessimists, People who think everyone else (or the world) is bad, Gossip Conduits”. Futher Reading https://www.chargify.com/about-us/ https://www.chargify.com/blog/remote-work-tips/ https://www.chargify.com/blog/13-tools-that-connect-our-remote-team/ https://www.chargify.com/blog/how-to-effectively-organize-a-remote-team-meetup/ 6. Fully Remote SaaS Company ZAPIER Mike Knoop (a software developer) along with two other cofounders launched their SaaS startup company Zapier in 2011. Now, Zapier’s 100% remote team of 100 people live and works in 13 countries. Wade Foster: “We've found there are three important ingredients to making remote work: 1. Team (Hire Doers, Hire people you can trust, Trust the people you hire, Hire people who can write, Hire people who are ok without a social workplace); 2. Tools (Slack, Async, Trello, GitHub, LastPass Enterprise, Google Docs & Hackpad, GoToMeeting, HelloSign); 3. Process (Everyone does support, A culture of shipping, Weekly Hangouts, Pair Buddies, Monthly One-on-Ones, A culture of accountability, Building culture in person, Automate anything that can be automated).” Futher Reading https://zapier.com/about/ https://zapier.com/blog/survival-guide-to-remote-work/ https://zapier.com/learn/remote-work/ https://zapier.com/learn/remote-work/how-manage-remote-team/ https://zapier.com/learn/remote-work/how-build-culture-remote-team/ https://zapier.com/learn/remote-work/how-to-hire-remote-team/ https://zapier.com/learn/remote-work/remote-employee-evaluation/ https://zapier.com/learn/remote-work/team-communication-tools/ https://zapier.com/learn/remote-work/remote-team-communication/ https://zapier.com/learn/remote-work/run-a-remote-meeting/ https://zapier.com/learn/remote-work/how-run-company-retreat-remote-team/ https://zapier.com/learn/remote-work/remote-office-photos/ https://zapier.com/learn/remote-work/remote-work-productivity/ https://zapier.com/learn/remote-work/best-work-environment-productivity/ https://zapier.com/learn/remote-work/remote-work-time-shift/ https://zapier.com/learn/remote-work/avoid-work-burnout/ 7. Fully Remote SaaS Company BUFFER Joel Gascoigne (a software developer) launched his SaaS startup company Buffer in October 2010. After growing to 50 people, it became a fully distributed team without an office.  Joel Gascoigne: “We've been remote from the beginning, and we have recently launched and grown a new product (Respond) to around $15k MRR with a small fully remote team of 4 people. Meeting in person regularly is a key for bonding and longer term productivity as a result. That said, I fully believe it is possible to create great culture, collaborate effectively and have fun while working remotely. You certainly have to change the way you work to make it happen, so that is perhaps a barrier when you're used to working in the same place. You can't be remote and try to work in the same way, but once you make the leap and change the way you work, it can be awesome. Obviously a bunch of long-term benefits for the company and for the team, too”. Futher Reading https://buffer.com/about http://joel.is/5-varieties-of-remote-working/ https://open.buffer.com/no-office/ https://open.buffer.com/?s=remote 8. Fully Remote SaaS Company GROOVE Alex Turnbull (a non-tech founder) launched his SaaS startup company Groove in 2011. He hired an agency to build the first iteration of the product. After that, he began building out his own team: first, with part-time contractors, and then he hired those who fit best as full-time employees. Today, Groove consists of 100% remote team (across 9 time zones). Alex Turnbull: “After nearly five years of learning ⁠— and often, stumbling ⁠— there are three key “wins” that help our remote team stay productive and connected across nine different time zones: 1) Have One Time Where Everybody Meets, 2) Get Asynchronous Communication Right, 3) Encourage Water Cooler Chatter. I’m sharing the tools that our remote team uses every single day. 1) Slack ⁠— our headquarters. 2) Zoom ⁠— video calls and screen sharing. 3) Groove ⁠— customer support collaboration. 4) World Time Buddy - know what time it is anywhere in the world. 5) Trello ⁠— staying on the top of things. 6) Teamweek - tracking high-level team tasks. 7) Google Drive - keeping content and other company docs in one place. 8) Music Streaming Apps ⁠— the service that divides our team.” Futher Reading https://www.groovehq.com/about https://www.groovehq.com/blog/remote-team-tools https://www.groovehq.com/blog/remote-work-across-time-zones https://www.groovehq.com/blog/how-to-optimize-remote-team-meetings https://www.groovehq.com/blog/being-committed-to-remote-work https://www.groovehq.com/blog/most-common-questions-about-remote-work https://www.google.com/search?q=site:groovehq.com+remote 9. Fully Remote SaaS Company GHOST Ghost(PRO) is a hosting platform like Wordpress for hosting open source Ghost-based blogs. Ghost was founded by John O'Nolan (a product designer) in April 2013 after a very successful Kickstarter campaign. Today, Ghost(PRO) SaaS product is developed and maintained by a fully remote team of 8 peoples (5 continents).  Ghost’s Annual Run Rate was $780,528 (on June 2017). John O'Nolan: "Be careful how you hire. Remote work is not for everyone, it relies on self-motivated individuals who are capable of getting things done without the need to be supervised". Futher Reading https://ghost.org/about/ https://blog.ghost.org/distributed-team-tools/ http://pajamas.io/john-onolan-ghost/ 10. Fully Remote SaaS Company CONVERTKIT Nathan Barry (an app designer) launched his SaaS platform Convertkit in 2013. Today’s ConvertKit consists of 22 team members across 17 cities. Nathan Barry: “Running a remote team isn’t for everyone, and even in-person teams use a lot of these tools and procedures (Slack, Baremetrics, Intercom, Zoom, Base CRM, Internal trainings, Daily standups) to organize their businesses. And we certainly don’t believe we have all of the answers either. We know that as we grow and evolve, we’ll continue to learn new ways of operating and how we could run more efficiently — continuing to work smarter and not harder. Futher Reading https://convertkit.com/about/ https://medium.com/work-in-public-by-convertkit/7-ways-we-share-useful-data-within-a-remote-team-5339421a8b1 THE BOTTOM LINE Belitsoft created 14+ remote teams of developers for our happy clients who hired them over 7 years ago and still work with them today.  Since May 2016, Belitsoft has been successfully providing a team of remote software developers for Insly SaaS (a global insurance software development company (1.6M+ EUR  in revenues in 2016) with a team of dedicated insurance and IT professionals working in London, Tallinn, Riga, Vilnius, Warsaw and California, USA) - check out this case study.
Dzmitry Garbar • 7 min read

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