The Client is the US-based digital health company providing patient recruitment services for pharmaceutical companies to bring new drugs, biological products, and medical devices to market.
The startup founders have partnered with Belitsoft to make the patient recruitment workflow much more effective by developing a brand-new custom CRM Database.
To successfully perform a clinical trial, pharmaceutical companies need a specific number of patients for it. The insufficient number of patients often results in the termination of a trial. 86% of all U.S. clinical studies fail to recruit the required number of subjects on time, provoking huge financial losses.
Accordingly, it's very critical to efficiently manage all stages of patient recruitment and retention.
However, often, there is no centralized patient database with easy access and management for all the sides involved in the patient recruitment workflow: a pharmaceutical company, patient recruitment company, and clinical trials research company
To solve the challenge, the Client decides to create a custom CRM database with three roles access.
However, as a startup, they have no in-house team to develop custom software from scratch. They need to find a reliable partner who can hire top talent for the project and understand their specific requirements.
Fast and On-Budget Delivery Based on Kanban and Scrum
The Client came to Belitsoft with detailed requirements for the project, and the development team knew a full project scope. That's why, we agreed to follow Kanban and a fixed price model for our cooperation. Applying Kanban let us put clear deadlines for every milestone and arrange regular and timely deliveries. In case the Client wanted to change or add new deliverables, we applied Change Requests (formal proposals to alter a product).
To set up effective and clear communication with the Client, we used 2-week sprints and regular meetings as a part of the Scrum methodology.
The Belitsoft's development team delivered results every 2 weeks and received corresponding feedback. Additionally, we were in contact with the Client on a regular basis – after each update, for discussing change requests, and in other cases on demand.
The CRM Development Process
Step 1. Discovery phase
The Client came with a clearly defined idea. Our task at that stage was to bridge the concept of the product with its technical realization, optimizing and fitting the development costs into the budget.
For that, Belitsoft's business analyst and business development specialist performed a thorough business analysis. The outcome of this work was a detailed step-by-step development strategy that covered both business and technical aspects, for example, market research, tech stack, development stages, the product features, and many more product details.
In the result of the discovery phase, the Client received a clear, technically backed vision and scope of the project together with a cost estimation.
Step 2. MVP development
The suggested development plan and cost met the demands and expectations of the Client, so the development phase started in short.
The development team used a ready-made design solution, adapting it to brand colors and website styles. The goal was to create intuitive, easy-to-use design with simple user journey at the minimal cost.
The MVP development was performed in time and on budget. It helped the Client demonstrate the solution to potential sponsors and gain sponsorship as expected. The release was planned in spring 2022.
Step 3. CRM Version 2.0 development
After MVP launching in early 2022, further development has started.
The major difference now has been the absence of the clearly defined project scope for the new development phase. That's why, the cooperation model has changed to Time and Material with the aim to give more freedom and flexibility in adding or changing the feature set during further development.
The features to be added include, for example, a new user role on the sponsor's demand.
Step 4. Quality Assurance
Belitsoft's team performed manual software testing throughout the entire development process.
Manual testing is a go-to option in this project because it's relatively small for automation. Besides, from the end-user perspective, a manual QA engineer can ensure that the software looks and feels exactly as expected.
- 1 backend developer;
- 1 frontend developer;
- 1 QA engineer (part-time)
- 1 business analyst; (part-time)
- 1 project manager (part-time).
Our Clients' Feedback
They use their knowledge and skills to program the product, and then completed a series of quality assurance tests. We were working in an agile way with them. Belitsoft performed very well throughout our project. We are definitely looking at Belitsoft as a long-term partner.
Service Delivery Director at Crimson (United Kingdom)
I highly recommend Belitsoft for website design and development. We were up against a tight deadline to launch the project. The work was delivered on time and within budget! I will continue working with Belitsoft as a valued partner for our web development!
Program Administrator at UC Berkeley (United States)
We have worked with Belitsoft team over the past few years on projects involving much customized programming work. They are knowledgeable and are able to complete tasks on schedule, meeting our technical requirements. We would recommend them to anyone who is in need of custom programming work.
Main Partner at Hathway Tech (United States)
Belitsoft company is able to make changes instantly. One of our internal engineers has commented about how clean their code is. Belitsoft seems to know what they're doing, which I appreciate.
Co-Founder at HOWCAST MEDIA (United States)
It was a great pleasure working with Belitsoft software development company. New requirements and adjustments were implemented fast and precisely. We can recommend Belitsoft and are looking forward to start a follow-up project.
Deputy Head of Division at Fraunhofer FIT (Germany)
Belitsoft company has been able to provide senior developers with the skills to support back end, native mobile and web applications. We continue today to augment our existing staff with great developers from Belitsoft.
CEO at Apollo Matrix (United States)
Belitsoft company delivered dedicated development team for our products, and technical specialists for our clients' custom development needs. We highly recommend to use this company if you want the same benefits.
Managing Director at Key2Know A/S in 2012 (Denmark)
We approached BelITsoft with a concept, and they were able to convert it into a multi-platform software solution. Their team members are skilled, agile and attached to their work, all of which paid dividends as our software grew in complexity.
COO at Regenerative Medicine LLC (United States)
Having worked with Belitsoft as a service provider, I must say that I'm very pleased with the company's policy. Belitsoft guarantees first-class service through efficient management, great expertise, and a systematic approach to business. I would strongly recommend Belitsoft's services to anyone wanting to get the right IT products in the right place at the right time.
CEO at Moblers (Israel)
If you are looking for a true partnership Belitsoft company might be the best choice for you. They have proven to be most reliable, polite and professional. The team managed to adapt to changing requirements and to provide me with best solutions. I strongly recommend Belisoft.
Director at ShowCast Limited (Germany)
I expected and demanded a lot of you at Belitsoft company, but you exceeded my expectations. You acted pro-actively, challenged me at the right moments. Thanks!"
CEO at Ticken B.V. (Netherlands)
We have been working for over 10 years and they have become our long-term technology partner. Any software development, programming, or design needs we have had, Belitsoft company has always been able to handle this for us.
СEO at ElearningForce International (United States/Denmark)
Belitsoft has been the driving force behind several of our software development projects within the last few years. This company demonstrates high professionalism in their work approach. They have continuously proved to be ready to go the extra mile. We are very happy with Belitsoft, and in a position to strongly recommend them for software development and support as a most reliable and fully transparent partner focused on long term business relationships.
Global Head of Commercial Development L&D at Technicolor