AI Chatbot Development Services We Offer
AI Chatbot Consulting
Partner with Belitsoft to save your time and resources while starting with a blank slate and watching your first AI chatbot come to life. We provide you with a project plan and budget estimation, whether you are a startup, an established eCommerce business, or enterprise. We help with bot personas and workflows, structuring conversations, LLM model selection and tuning, embedding and vectorizing data and recommend the right cloud technologies — AWS, Azure, and others.
Custom AI Chatbot Development
Belitsoft provides custom AI chatbot development services for businesses that prefer the flexibility of algorithms, rich features, and advanced AI capabilities over the speed of pre-built AI services. Ready-to-use chatbots are generic, limited in customization, and difficult to integrate with enterprise systems. Custom AI assistants better fit an organization’s requirements, and support complex scenarios. We work with businesses that see their project as complex or strategically important.
AI Chatbot API Integration
Belitsoft integrates AI chatbots to achieve the functionality our clients ask for. It may be integrations with websites, apps, messengers, voice assistants), integrations with backend systems (CRM, ERP, internal databases and knowledge bases, ticketing systems, etc.), third-party integrations (with LLMs like ChatGPT, recommendation engines and NLP services), e-commerce and transaction integrations (payment gateways, order management, inventory, and shipping systems), integrations with IoT platforms, smart devices or equipment, and analytics and monitoring tools (to feed data to dashboards, and send alerts and reports).
AI Chatbot Design and Architecture
To design your custom chatbots, interactive voice response systems, or virtual agents, we combine UI/UX design, machine learning, and conversational AI. Whether you need end-to-end development or a Proof of Concept to test a selected use case, we are ready to carry out your project. To build your custom chatbot architecture, our engineers get the knowledge base of commonly asked questions and answers from your domain expert, set up the NLP Engine (to interpret user inputs), the Intent Classifier (to combine different user inputs into a single intent), and the Entity Extractor (identifying keywords to determine user needs).
Features We Have Experience to Implement ASAP
Into your Conversational AI Chatbot
Belitsoft develops custom AI-powered chatbots as low-code SaaS platforms for our clients, who sell them to CTOs, CIOs, and CX leaders of e-commerce companies, customer service and support organizations, as well as healthcare providers to address their customer service, sales, marketing, workforce management, and enterprise needs. Key features include natural language understanding (NLU), speech recognition, multilingual support, an intuitive drag-and-drop interface for building and deploying chatbots, plus third-party integrations.
Context-Aware Chatbot
Embedded context awareness enables the chatbot to relate users' follow-up questions to the conversation history and thus provide highly detailed personalized answers, maintaining a continuous flow in the conversation without annoying repetitive questions. Context, in the form of JSON objects, can be pulled from the chat history, the web site where the user is located, backend databases or email messages and meeting notes. Your chatbot will understand user context, session context, and domain-specific and industry contexts. We also configure cost-optimized memory management.
Intent-Based Chatbot
Multilingual Capabilities
We empower bots to interact with customers in different languages by incorporating translation capabilities. To achieve this, we design chatbot frameworks that facilitate translation based on conversational intent and context. This enhances user satisfaction, fosters loyalty, and engages customers in their native language.
Omnichannel Chatbot
Your omnichannel chatbot will operate across all channels, eliminating the need to rebuild it for each specific channel such as websites, messengers (including Facebook, Instagram, Viber, WhatsApp, Apple Business Chat, and Google’s Business Messages), mobile apps, email, or voice assistants. Our conversational AI platform allows your team to manage conversations between users and the chatbot. They can address all requests from a centralized location, while chatbot users get responses through their preferred channels. Authenticated users can transition seamlessly between channels during conversations and continue right where they left off, as the chatbot remembers the ongoing dialogue. The chatbot will be able to display emojis, multimedia (images, gifs, videos), and voice.
Tailored Responses
Through conditional response programming, we ensure that our chatbots deliver personalized and relevant answers to common customer queries.
Private and Secure Interactions
Our chatbots offer enterprise-level security, ensuring the privacy and safety of your interaction data. The data is securely stored and accessible only to authorized administrators, making our chatbots suitable for various industries such as finance, retail, e-commerce, and more, where data security is crucial.
Leverage our AI chatbot services to simplify your employee and user experience, while also reducing your operational costs. Reach out to us.
Benefits of Implementing AI Chatbot in Business
Chatbot Development for Healthcare industry. Belitsoft develops healthcare chatbots that employ AI and NLP to simulate dialogues that mimic human-like conversations with patients. Conversational and prescriptive chatbots have instant access to medical knowledge and respond immediately, 24/7, benefiting areas such as resource management, patient satisfaction, care costs, readmission rates, and keeping anonymity. We create chatbots that can schedule appointments, gather data, remind users about medication, assess symptoms, monitor illnesses, provide mental health support, renew prescriptions, etc. They can come as standalone applications or be built into messaging services like WhatsApp, Facebook Messenger, or Telegram.
HR Chatbot Development Services. For HR leaders seeking the opportunities of GenAI to transform internal processes, we develop AI-powered conversational assistants for key HR needs. These chatbots are able to access internal systems (HR databases, etc.) to find answers, addressing critical HR-related issues such as efficiently dealing with vast amounts of data, adapting onboarding processes to different roles and skill levels, combining training resources spread across disjoined systems, monitoring employee progress while immediately identifying gaps and suggesting improvements, and increasing retention rates through timely training and development.
LMS chatbots, or chatbots for educational institutions. Our elearning software developers create and integrate custom chatbot apps into your LMS to accurately answer your learners' questions with links to relevant courses, videos, and documents based on your knowledge base while keeping it secure and private. It may have an animated avatar with a distinct voice to respond to learner questions in spoken format. The chatbot integrated into your LMS may be able to walk new hires through each step of onboarding, helping them understand the company's rules, HR processes, computer tools, etc., or explain what the professional jargon means, and more.
AI chatbot development service for ecommerce. We implement conversational chatbots to guide e-commerce customers through pre-sales information (offerings, purchasing condition or discounts) and after-sales services (order confirmation and tracking, returns handling). Our chatbot developers provide solutions that can recommend products, recover abandoned carts, upsell, and answer FAQs. Implement virtual agents with us across all channels, including websites, messaging apps, and social media platforms. Integrate the AI chatbot with your e-commerce platform like Shopify, Magento, WooCommerce, or custom-built one (to access real-time information on product availability, specifications, and pricing), and CRM system (to personalize offers for returning customers based on their purchase history).
Accounting AI Chatbots and Assistants. Our developers are ready to create custom accounting AI chatbots and assistants capable of automatically converting conversations with customers—captured in emails, electronic documents, or photos of handwritten notes—into estimates or invoices. After detecting past-due invoices, AI assistants can automatically draft personalized invoice reminders with an appropriate tone, based on a client’s history, and allow the business owner to review or edit it before sending. These assistants can also extract details from receipts and automatically populate them in accounting software by expense category, vendor, payment account, etc.
AI Chatbot CRM Integration. We can develop and integrate an AI chatbot based on your request to create an intelligent CRM. Combining AI with CRM data will allow users to ask natural-language prompts directly within the platform. We can go further and create an administrative interface for fine-tuning the AI assistant. It could qualify leads, recommend products/services, create personalized marketing campaigns, generate customized emails using CRM data, transcribe and summarize calls, set follow-ups based on the transcriptions, draft contract clauses, and update articles based on real-time data from support interactions. To prevent LLMs from retaining sensitive customer data, as happens with standard open API calls, we can develop a special layer to ensure customer data remains within your CRM cloud product and never leaves its secure storage environment.
Stay Calm with No Surprise Expenses
- You get a detailed project plan with costs associated with each feature developed
- Before bidding on a project, we conduct a review to filter out non-essential inquiries that can lead to overestimation
- You are able to increase or decrease the hours depending on your project scope, which will ultimately save you a lot of $
- Weekly reports help you maintain control over the budget
Don’t Stress About Work Not Being Done
- We sign the Statement of Work to specify the budget, deliverables and the schedule
- You see who’s responsible for what tasks in your favorite task management system
- We hold weekly status meetings to provide demos of what’s been achieved to hit the milestones
- Low personnel turnover rate at Belitsoft is below 12% per annum. The risk of losing key people on your projects is low, and thus we keep knowledge in your projects and save your money
- Our managers know how to keep core specialists long enough to make meaningful progress on your project.
Be Confident Your Secrets are Secure
- We guarantee your property protection policy using Master Service Agreement, Non-Disclosure Agreement, and Employee Confidentiality Contract signed prior to the start of work
- Your legal team is welcome to make any necessary modifications to the documents to ensure they align with your requirements
- We also implement multi-factor authentication and data encryption to add an extra layer of protection to your sensitive information while working with your software
No Need to Explain Twice
- With minimal input from you and without overwhelming you with technical buzzwords, your needs are converted into a project requirements document any engineer can easily understand. This allows you to assign less technical staff to a project on your end, if necessary
- Communication with your agile remote team is free-flowing and instantaneous, making things easier for you
- Our communication goes through your preferred video/audio meeting tools like Microsoft Teams and more
Mentally Synced With Your Team
- Commitment to business English proficiency enables the staff of our offshore software development company to collaborate as effectively as native English speakers, saving you time
- We create a hybrid composition, where our engineers work with your team members in tandem
- Work with individuals who comprehend US and EU business climate and business requirements
Technologies and tools we use
Custom ChatBot Portfolio
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Our Clients' Feedback
Belitsoft has been the driving force behind several of our software development projects within the last few years. This company demonstrates high professionalism in their work approach. They have continuously proved to be ready to go the extra mile. We are very happy with Belitsoft, and in a position to strongly recommend them for software development and support as a most reliable and fully transparent partner focused on long term business relationships.
Global Head of Commercial Development L&D at Technicolor
They use their knowledge and skills to program the product, and then completed a series of quality assurance tests. We were working in an agile way with them. Belitsoft performed very well throughout our project. We are definitely looking at Belitsoft as a long-term partner.
Service Delivery Director at Crimson (United Kingdom)
I highly recommend Belitsoft for website design and development. We were up against a tight deadline to launch the project. The work was delivered on time and within budget! I will continue working with Belitsoft as a valued partner for our web development!
Program Administrator at UC Berkeley (United States)
We have worked with Belitsoft team over the past few years on projects involving much customized programming work. They are knowledgeable and are able to complete tasks on schedule, meeting our technical requirements. We would recommend them to anyone who is in need of custom programming work.
Main Partner at Hathway Tech (United States)
Belitsoft company is able to make changes instantly. One of our internal engineers has commented about how clean their code is. Belitsoft seems to know what they're doing, which I appreciate.
Co-Founder at HOWCAST MEDIA (United States)
It was a great pleasure working with Belitsoft software development company. New requirements and adjustments were implemented fast and precisely. We can recommend Belitsoft and are looking forward to start a follow-up project.
Head of Division at Fraunhofer FIT (Germany)
Belitsoft company has been able to provide senior developers with the skills to support back end, native mobile and web applications. We continue today to augment our existing staff with great developers from Belitsoft.
CEO at Apollo Matrix (United States)
Belitsoft company delivered dedicated development team for our products, and technical specialists for our clients' custom development needs. We highly recommend to use this company if you want the same benefits.
Managing Director at Key2Know A/S in 2012 (Denmark)
We approached BelITsoft with a concept, and they were able to convert it into a multi-platform software solution. Their team members are skilled, agile and attached to their work, all of which paid dividends as our software grew in complexity.
COO at Regenerative Medicine LLC (United States)
Having worked with Belitsoft as a service provider, I must say that I'm very pleased with the company's policy. Belitsoft guarantees first-class service through efficient management, great expertise, and a systematic approach to business. I would strongly recommend Belitsoft's services to anyone wanting to get the right IT products in the right place at the right time.
CEO at Moblers
If you are looking for a true partnership Belitsoft company might be the best choice for you. They have proven to be most reliable, polite and professional. The team managed to adapt to changing requirements and to provide me with best solutions. I strongly recommend Belisoft.
Director at ShowCast Limited (Germany)
I expected and demanded a lot of you at Belitsoft company, but you exceeded my expectations. You acted pro-actively, challenged me at the right moments. Thanks!"
CEO at Ticken B.V. (Netherlands)
We have been working for over 10 years and they have become our long-term technology partner. Any software development, programming, or design needs we have had, Belitsoft company has always been able to handle this for us.
Founder from ZensAI (Microsoft)/ formerly Elearningforce