Conversational AI Chatbot Development Services
Belitsoft develops custom AI-powered chatbots as low-code SaaS platforms for our clients, who sell them to CTOs, CIOs, and CX leaders of e-commerce companies, customer service and support organizations, as well as healthcare providers to address their customer service, sales, marketing, workforce management, and enterprise needs. Key features include natural language understanding (NLU), speech recognition, multilingual support, an intuitive drag-and-drop interface for building and deploying chatbots, plus third-party integrations. With our engineering assistance, our clients help their customers enhance CSAT scores, increase brand loyalty, and drive incremental revenue through improved, accurate, and personalized conversational experiences for customers and employees. These solutions effectively reduce wait times, lower operational costs, and improve productivity across multiple channels.
Design
To design your custom chatbots, interactive voice response systems, or virtual agents, we combine UI/UX design, machine learning, and conversational AI. It will be engaging and easy to use, responsive and consistent across devices, and reflect your brand — from colors/fonts to the chatbot’s persona. Whether you need end-to-end development or a Proof of Concept to test a selected use case, we are ready to carry out your project.
To build your custom chatbot architecture, our engineers get the knowledge base of commonly asked questions and answers from your domain expert, set up the NLP Engine (to interpret user inputs), the Intent Classifier (to combine different user inputs into a single intent), and the Entity Extractor (identifying keywords to determine user needs). We also configure the front-end (mobile app, website, or messengers like Facebook), and implement a server solution to handle user requests and connect with your backend systems (databases, CRM, or payment apps).
Partner with Belitsoft to save your time and resources while starting with a blank slate and watching your first AI chatbot come to life. We provide you with a project plan and budget estimation, whether you are a startup, an established eCommerce business, or enterprise that just needs internal systems for support, analytics, or other business operations. We help with bot personas and workflows, structuring conversations, LLM model selection and tuning, embedding and vectorizing data and recommend the right cloud technologies — AWS, Azure, and others.
Conversational AI
Software Development
AI Chatbot API Integration
On-premises AI Chatbot Platform
Cloud AI Chatbot Platforms
Features We Have Experience to Implement ASAP
Into your Conversational AI Chatbot
Context-Aware Chatbot
Embedded context awareness enables the chatbot to relate users' follow-up questions to the conversation history and thus provide highly detailed personalized answers, maintaining a continuous flow in the conversation without annoying repetitive questions. Context, in the form of JSON objects, can be pulled from the chat history, the web site where the user is located, backend databases or email messages and meeting notes. Your chatbot will understand user context, session context, and domain-specific and industry contexts. We also configure cost-optimized memory management.
Intent-Based Chatbot
Multilingual Capabilities
We empower bots to interact with customers in different languages by incorporating translation capabilities. To achieve this, we design chatbot frameworks that facilitate translation based on conversational intent and context. This enhances user satisfaction, fosters loyalty, and engages customers in their native language.
Omnichannel Chatbot
Your omnichannel chatbot will operate across all channels, eliminating the need to rebuild it for each specific channel such as websites, messengers (including Facebook, Instagram, Viber, WhatsApp, Apple Business Chat, and Google’s Business Messages), mobile apps, email, or voice assistants. Our conversational AI platform allows your team to manage conversations between users and the chatbot. They can address all requests from a centralized location, while chatbot users get responses through their preferred channels. Authenticated users can transition seamlessly between channels during conversations and continue right where they left off, as the chatbot remembers the ongoing dialogue. The chatbot will be able to display emojis, multimedia (images, gifs, videos), and voice.
Tailored Responses
Through conditional response programming, we ensure that our chatbots deliver personalized and relevant answers to common customer queries.
Private and Secure Interactions
Our chatbots offer enterprise-level security, ensuring the privacy and safety of your interaction data. The data is securely stored and accessible only to authorized administrators, making our chatbots suitable for various industries such as finance, retail, e-commerce, and more, where data security is crucial.
Leverage our AI chatbot services to simplify your employee and user experience, while also reducing your operational costs. Reach out to us.
Benefits of Implementing AI Chatbot in Business
Chatbot Development for Healthcare industry. Belitsoft develops healthcare chatbots that employ AI and NLP to simulate dialogues that mimic human-like conversations with patients. Conversational and prescriptive chatbots have instant access to medical knowledge and respond immediately, 24/7, benefiting areas such as resource management, patient satisfaction, care costs, readmission rates, and keeping anonymity. We create chatbots that can schedule appointments, gather data, remind users about medication, assess symptoms, monitor illnesses, provide mental health support, renew prescriptions, etc. They can come as standalone applications or be built into messaging services like WhatsApp, Facebook Messenger, or Telegram.
HR Chatbot Development Services. For HR leaders seeking the opportunities of GenAI to transform internal processes, we develop AI-powered conversational assistants for key HR needs. These chatbots are able to access internal systems (HR databases, etc.) to find answers, addressing critical HR-related issues such as efficiently dealing with vast amounts of data, adapting onboarding processes to different roles and skill levels, combining training resources spread across disjoined systems, monitoring employee progress while immediately identifying gaps and suggesting improvements, and increasing retention rates through timely training and development.
LMS chatbots, or chatbots for educational institutions. Our elearning software developers create and integrate custom chatbot apps into your LMS to accurately answer your learners' questions with links to relevant courses, videos, and documents based on your knowledge base while keeping it secure and private. As an animated avatar, it may have a distinct voice to respond to learner questions in spoken format. The chatbot integrated into your LMS may be able to walk new hires through each step of onboarding, helping them understand the company's rules, HR processes, computer tools, etc., and even explaining what the professional jargon means.
AI chatbot development service for ecommerce. We implement conversational chatbots to guide e-commerce customers through pre-sales information (offerings, purchasing condition or discounts) and after-sales services (order confirmation and tracking, returns handling). Our chatbot developers provide solutions that can recommend products, recover abandoned carts, upsell, and answer FAQs. Implement virtual agents with us across all channels, including websites, messaging apps, and social media platforms. Integrate the AI chatbot with your e-commerce platform like Shopify, Magento, WooCommerce, or custom-built one (to access real-time information on product availability, specifications, and pricing), and CRM system (to personalize offers for returning customers based on their purchase history).
Accounting AI Chatbots and Assistants. Our developers are ready to create custom accounting AI chatbots and assistants capable of automatically converting conversations with customers—captured in emails, electronic documents, or photos of handwritten notes—into estimates or invoices. After detecting past-due invoices, AI assistants can automatically draft personalized invoice reminders with an appropriate tone, based on a client’s history, and allow the business owner to review or edit it before sending. These assistants can also extract details from receipts and automatically populate them in accounting software by expense category, vendor, payment account, etc.
AI Chatbot CRM Integration. We can develop and integrate an AI chatbot based on your request to create an intelligent CRM. Combining AI with CRM data will allow users to ask natural-language prompts directly within the platform. We can go further and create an administrative interface for fine-tuning the AI assistant. It could qualify leads, recommend products/services, create personalized marketing campaigns, generate customized emails using CRM data, transcribe and summarize calls, set follow-ups based on the transcriptions, draft contract clauses, and update articles based on real-time data from support interactions. To prevent LLMs from retaining sensitive customer data, as happens with standard open API calls, we can develop a special layer to ensure customer data remains within your CRM cloud product and never leaves its secure storage environment.
Azure Bot Development
Migrating to Microsoft Azure means adopting a cloud infrastructure that offers a plethora of services, including Azure Bot Service. We utilize the Azure AI Bot Service to design and build enterprise-grade conversational AI. Smooth integration with Microsoft's AI Services enhances its capabilities in natural language processing and speech. Using programming languages like JavaScript, Python, and C# — or the no-code functionality — we create bots that support advanced conversational designs (handling interruptions, context switching, and cancellations) in various languages and formats. We deploy your bots to multiple channels to ensure a consistent experience across platforms such as Skype, Microsoft Teams, Messenger, telephony, and more
ChatGPT API Integration
Use ChatGPT API to seamlessly integrate ChatGPT into your talent management applications to create intelligent conversational interfaces for enhancing your customer support, marketing, sales, or learning workflows. ChatGPT API integration brings businesses the following benefits:
- Mitigating the complexity of custom chatbot development to save time and money,
- Harnessing advanced AI capabilities of ChatGPT for enhanced performance,
- Benefitting from continuous updates for an optimal user experience,
- Scaling seamlessly to accommodate increasing usage,
- Tailoring to your unique use case to follow the brand voice.

Stay Calm with No Surprise Expenses
- You get a detailed project plan with costs associated with each feature developed
- Before bidding on a project, we conduct a review to filter out non-essential inquiries that can lead to overestimation
- You are able to increase or decrease the hours depending on your project scope, which will ultimately save you a lot of $
- Weekly reports help you maintain control over the budget

Don’t Stress About Work Not Being Done
- We sign the Statement of Work to specify the budget, deliverables and the schedule
- You see who’s responsible for what tasks in your favorite task management system
- We hold weekly status meetings to provide demos of what’s been achieved to hit the milestones
- Low personnel turnover rate at Belitsoft is below 12% per annum. The risk of losing key people on your projects is low, and thus we keep knowledge in your projects and save your money
- Our managers know how to keep core specialists long enough to make meaningful progress on your project.

Be Confident Your Secrets are Secure
- We guarantee your property protection policy using Master Service Agreement, Non-Disclosure Agreement, and Employee Confidentiality Contract signed prior to the start of work
- Your legal team is welcome to make any necessary modifications to the documents to ensure they align with your requirements
- We also implement multi-factor authentication and data encryption to add an extra layer of protection to your sensitive information while working with your software

No Need to Explain Twice
- With minimal input from you and without overwhelming you with technical buzzwords, your needs are converted into a project requirements document any engineer can easily understand. This allows you to assign less technical staff to a project on your end, if necessary
- Communication with your agile remote team is free-flowing and instantaneous, making things easier for you
- Our communication goes through your preferred video/audio meeting tools like Microsoft Teams and more

Mentally Synced With Your Team
- Commitment to business English proficiency enables the staff of our offshore software development company to collaborate as effectively as native English speakers, saving you time
- We create a hybrid composition, where our engineers work with your team members in tandem
- Work with individuals who comprehend US and EU business climate and business requirements
Technologies and tools we use






























Custom ChatBot Portfolio
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Belitsoft has been the driving force behind several of our software development projects within the last few years. This company demonstrates high professionalism in their work approach. They have continuously proved to be ready to go the extra mile. We are very happy with Belitsoft, and in a position to strongly recommend them for software development and support as a most reliable and fully transparent partner focused on long term business relationships.
Global Head of Commercial Development L&D at Technicolor