Belitsoft > Conversational AI Chatbot Development Services

Conversational AI Chatbot Development Services

If your goal is not just to point customers to knowledge base articles with a chatbot, we're the team for the job. Ready to optimize your business with an AI chatbot solution? Contact us today to explore how we can support your success.

AI Chatbot Development Services

secure AI Chatbot

Entrust the entire chatbot design process to our expert team. We design custom AI chatbots tailored specifically to your domain. The design process involves developing chatbot functionalities, creating conversational flows, incorporating NLP capabilities, and crafting a user-friendly interface.

interaction AI Chatbot Architecture

Experience the strength of our technical infrastructure that powers chatbot development. Our offering utilizes NLP as part of the comprehensive suite of machine learning algorithms. Furthermore, we ensure your chatbot smoothly interfaces with various platforms, backed by robust management tools for performance monitoring and analysis.

recommended AI Chatbot Consultancy

Leverage our specialists' advice on chatbot implementation specific to your industry. They are proficient in defining requirements, evaluating existing systems and processes, and recommending the most suitable AI chatbot solutions. Included in this consultancy are strategic planning, identifying use cases, selecting the right technologies, and sharing best practices for chatbot design, development, and deployment.

Features We Have Experience to Implement ASAP
Into your Conversational AI Chatbot

Context-Aware Chatbot

Embedded context awareness enables the chatbot to relate users' follow-up questions to the conversation history and thus provide highly detailed personalized answers, maintaining a continuous flow in the conversation without annoying repetitive questions. Context, in the form of JSON objects, can be pulled from the chat history, the web site where the user is located, backend databases or email messages and meeting notes. Your chatbot will understand user context, session context, and domain-specific and industry contexts. We also configure cost-optimized memory management.

Intent-Based Chatbot

Your chatbot will recognize the user's intent to understand the motive of a chatbot user, the purpose of their message, and accurately interpret it to provide the relevant, personalized response in real-time. To achieve this, we train the chatbot to recognize various types of intents. We perform intent classification to help the bot analyze and then group the messages into 'intents' like Bookings, Scheduling, Order Tracking, Product Information, FAQ, Customer Support, Feedback, and more. For the training, we feed the data into NLP machine learning models. Based on the input, the model will learn to predict user intents.

Multilingual Capabilities

We empower bots to interact with customers in different languages by incorporating translation capabilities. To achieve this, we design chatbot frameworks that facilitate translation based on conversational intent and context. This enhances user satisfaction, fosters loyalty, and engages customers in their native language.

Omnichannel Chatbot

Your omnichannel chatbot will operate across all channels, eliminating the need to rebuild it for each specific channel such as websites, messengers (including Facebook, Instagram, Viber, WhatsApp, Apple Business Chat, and Google’s Business Messages), mobile apps, email, or voice assistants. Our conversational AI platform allows your team to manage conversations between users and the chatbot. They can address all requests from a centralized location, while chatbot users get responses through their preferred channels. Authenticated users can transition seamlessly between channels during conversations and continue right where they left off, as the chatbot remembers the ongoing dialogue. The chatbot will be able to display emojis, multimedia (images, gifs, videos), and voice.

Tailored Responses

Through conditional response programming, we ensure that our chatbots deliver personalized and relevant answers to common customer queries.

Private and Secure Interactions

Our chatbots offer enterprise-level security, ensuring the privacy and safety of your interaction data. The data is securely stored and accessible only to authorized administrators, making our chatbots suitable for various industries such as finance, retail, e-commerce, and more, where data security is crucial.

Leverage our AI chatbot services to simplify your employee and user experience, while also reducing your operational costs. Reach out to us.

Custom chatbot development

Telegram chatbot development

Chatbot development with Azure Bot Service

Facebook chatbot development

Google chatbot development

Experienced chatbot developers

Benefits of Implementing AI Chatbot in Business

Informing Decision-Making: AI chatbots can analyze massive data sets, yielding actionable insights that enhance decision-making. By detecting patterns, trends, and correlations in data, these intelligent tools empower businesses to refine their strategies.

Driving Sales and Leads: AI chatbots can contribute significantly to lead generation and sales by harnessing and analyzing customer information. They pinpoint potential sales opportunities, recommend suitable products or services, and deliver personalized offers, thereby boosting conversion rates and revenue.

Enhancing Internal Communication: Businesses can use AI chatbots internally to streamline communication with vendors, suppliers, and employees. These chatbots provide immediate access to relevant data, documents, and resources, encouraging efficient information exchange. By answering routine queries, guiding on company policies, and automating mundane tasks, they enhance overall communication flow, reduce response times, and foster collaboration. Also, as virtual assistants, AI chatbots are equipped to schedule meetings, send reminders, and aid in task organization.

Personalized User Experiences: We ensure that interactions with your brand or making purchases feel like engaging in friendly conversation. Our AI chatbots can identify individual customers, providing tailored experiences based on their preferences. Expect top-notch personalized customer support from bots adept at answering frequent queries, guiding through troubleshooting steps, and automating the sales process.

Workflow Automation: By accurately addressing common questions and providing self-service options, our AI chatbots automate the process of assistance. This minimizes the need for human involvement, freeing up valuable time for customer support teams and optimizing resource allocation, which ultimately leads to cost savings.

24/7 Rapid Support: Today's web users expect immediate responses. Our AI chatbots offer instant replies, keeping prospects engaged and preventing them from navigating away unattended. The ability of chatbots to promptly respond to customer interests and gather valuable customer data enhances engagement significantly.

Azure Bot Development

Migrating to Microsoft Azure means adopting a cloud infrastructure that offers a plethora of services, including Azure Bot Service. We utilize the Azure AI Bot Service to design and build enterprise-grade conversational AI. Smooth integration with Microsoft's AI Services enhances its capabilities in natural language processing and speech. Using programming languages like JavaScript, Python, and C# — or the no-code functionality — we create bots that support advanced conversational designs (handling interruptions, context switching, and cancellations) in various languages and formats. We deploy your bots to multiple channels to ensure a consistent experience across platforms such as Skype, Microsoft Teams, Messenger, telephony, and more

ChatGPT API Integration

Application Programming Interface

Use ChatGPT API to seamlessly integrate ChatGPT into your talent management applications to create intelligent conversational interfaces for enhancing your customer support, marketing, sales, or learning workflows. ChatGPT API integration brings businesses the following benefits:

  • Mitigating the complexity of custom chatbot development to save time and money,
  • Harnessing advanced AI capabilities of ChatGPT for enhanced performance,
  • Benefitting from continuous updates for an optimal user experience,
  • Scaling seamlessly to accommodate increasing usage,
  • Tailoring to your unique use case to follow the brand voice.

Stay Calm with No Surprise Expenses

  • You get a detailed project plan with costs associated with each feature developed
  • Before bidding on a project, we conduct a review to filter out non-essential inquiries that can lead to overestimation
  • Weekly reports help you maintain control over the budget

Don’t Stress About Work Not Being Done

  • We sign the Statement of Work to specify the budget, deliverables and the schedule
  • You see who’s responsible for what tasks in your favorite task management system
  • We hold weekly status meetings to provide demos of what’s been achieved to hit the milestones
  • Low personnel turnover rate at Belitsoft is below 12% per annum. The risk of losing key people on your projects is low, and thus we keep knowledge in your projects and save your money

Be Confident Your Secrets are Secure

  • We guarantee your property protection policy using Master Service Agreement, Non-Disclosure Agreement, and Employee Confidentiality Contract signed prior to the start of work
  • Your legal team is welcome to make any necessary modifications to the documents to ensure they align with your requirements
  • We also implement multi-factor authentication and data encryption to add an extra layer of protection to your sensitive information while working with your software

No Need to Explain Twice

  • With minimal input from you and without overwhelming you with technical buzzwords, your needs are converted into a project requirements document any engineer can easily understand. This allows you to assign less technical staff to a project on your end, if necessary
  • Our communication goes through your preferred video/audio meeting tools like Microsoft Teams and more

Mentally Synced With Your Team

  • Commitment to business English proficiency enables the staff of our offshore software development company to collaborate as effectively as native English speakers, saving you time
  • We create a hybrid composition with engineers working in tandem with your team members
  • Work with individuals who comprehend US and EU business climate and business requirements

Technologies and tools we use

AI Development
Apache Airflow
SQL Server
SQL Alchemy
Scikit learn
Deep learning
PyTorch geometric
Hugging Face
Apache Airflow
TensorFlow Lite
G2 Gartner good-firms Microsoft Forbes

Custom ChatBot Portfolio

Custom Chatbot Development for a Chatbot Store / PAAS for Bot-Building
Custom Chatbot Development for a Chatbot Store / PAAS for Bot-Building
Today, our chatbots are widely used and help the customers of our Client from Israel to deliver the best possible messaging experience to the end-users.
Custom Chat-Bot and SAAS Web Platform For Lead Generation
Custom Chat-Bot and SAAS Web Platform For Lead Generation
For our client, chief executive officer of a startup company from Germany, we successfully developed a chatbot to convert website visitors to leads and a database application to store them.

Recommended posts

Belitsoft Blog for Entrepreneurs

Our Clients' Feedback

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USA +1 (917) 410-57-57

UK +44 (20) 3318-18-53

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13-103 Elektoralnaya st,
00-137 Warsaw, Poland

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