Million-Dollar SaaS Companies, Which Have No… Offices Companies that support remote (distributed, virtual, dispersed, or dedicated) workers and do it well seem to have a huge leg up on the competition. Let’s learn how these successful SaaS companies use global talents to increase software quality and reduce the cost of rent and office supplies: Basecamp, Buffer, Chargify, Convertkit, Ghost(pro), Groove, Hubstaff, Invision, Olark, and Zapier. We believe that you could utilize their experience and expertise to build your own full remote SaaS company. Jul 21, 2017 1. Fully Remote SaaS Company INVISION InVision is a web-based prototyping tool that allows designers to create interactive mockups for web and mobile projects. Clark Valberg (a software developer) launched his SaaS startup in 2011. Today, InVision is a fully remote company with the team members in 19 countries and nearly 100 cities (175 employees). It included in the Forbes’ list of best cloud companies in the world. InVision has raised a total of $134.1M in funding since launch. InVision’s clients include Adobe, Oracle, SAP, and Zappos. Clark Valberg: “Every day, every department has a 45-minute "scrum" style meeting. The meeting is always at the same time. Each employee briefly describes three things: what he/she's working on now, what he/she's working on next, and what his/her biggest constraint is. The daily scrums help teammates build collaborative chemistry and continuity. Which means, instead of being off on their own all day, remote employees have at least one real-time interaction with colleagues. Between scrums, they use communications software like Slack and Trello to assist each other and address whatever constraints arise”. Futher Reading https://www.invisionapp.com/company https://www.invisionapp.com/blog/category/invision/ https://www.invisionapp.com/blog/how-invision-uses-slack-power-culture-communication/ https://zapier.com/blog/invision-remote-support/ https://www.americaninno.com/boston/invision-ryan-burke-on-managing-a-remote-sales-team/ https://www.google.by/search?q=site%3Ainvisionapp.com%2Fblog+remote 2. Fully Remote SaaS Company HUBSTAFF Hubstaff is a web-based time tracking application designed to manage the workflows and productivity of your remote teams (with screenshots, online timesheet, internet monitor & app usage). This SaaS company was started by Dave Nevogt (a non-tech founder) as 100% remote in 2012. Today, 25 employees are working in 9 countries and earn $2,4M ARR for the company. Dave Nevogt: “After three years and $2.53 million in revenue since launching Hubstaff in 2013, I can honestly say that the decision to build a remote team has been the single biggest factor in our success. We personally invest time to find the right team member and then work with that person usually for several years. Hiring involves thorough research and extensive communication with candidates. You might have to go through 500 resumes to find the right person. When we’re in hiring mode, I may end up spending 80% of my time on it. The challenges of remote Work: 1. You Have to Monitor Virtual Teams More Closely. 2. Sometimes, Remote Workers Don’t Have Time for You. 3. Virtual Teams sometimes have a Lower Commitment Level. Why do we think remote is better for startups? 1. Larger Pool of Talent (biggest reason). 2. Virtual Teams Save Money (a close second). Cost-efficient quality could make the difference between success and failure for a startup. 3. Virtual Teams are Flexible. 4. Virtual Teams Offer Freedom. 5. Hiring and Onboarding is Easier. 6. We Hate Wasting Time”. The flowchart below comes from HUBSTAFF's “No Excuses” guide to remote management and outlines the progression of a task, from assignment to completion. Futher Reading http://blog.hubstaff.com/about/ http://blog.hubstaff.com/managing-virtual-teams/ http://blog.hubstaff.com/grow/ http://blog.hubstaff.com/remote/ http://blog.hubstaff.com/virtual-teams/ 3. Remote SaaS Company BASECAMP Basecamp (ex 37signals) is a project management web app like JIRA. Basecamp SaaS company was founded in 1999. Its CEO Jason Fried (a non-tech founder) started out with 3 people, and today, they’re a company of about 50 people spread out across 32 different cities around the world. Their headquarters is in Chicago, but everyone at Basecamp is free to live and work wherever they want. Forbes says Basecamp’s revenue was $25M in May 2017 (about $480K per employee per year). Jason Fried: “Instead of asking a remote worker "what did you do today?", you can now just say: "Show me what you did today." As a manager, you can directly evaluate the work - the thing you're paying this person for - and ignore all the stuff that doesn't actually matter.” Futher Reading https://basecamp.com/about https://basecamp.com/about/team https://37signals.com/remote 4. Fully Remote SaaS Company OLARK Olark is a live chat software for your website to answer your customers’ questions in real-time. Ben Congleton (a software developer) and his friends built this SaaS app in 2009. Today, this app is used by 12 000 paying customers worldwide, and Olark is a 100% remote team of 40 people that spans three continents. Ben Congleton: “When you’re building a remote team, you need to be very good at communication and, in particular, written communication. One way that we do that at Olark is everyone on the team goes through customer service training. Everyone has a shared experience of being customer service, understanding our product, talking directly to our customers, and working with people they wouldn’t normally work with, which also prevents a little bit of siloing. The other thing that we do is we try to add accountability so you’re accountable to your team like the people you’re working with on a day-to-day basis”. Futher Reading https://www.olark.com/about https://blog.olark.com/olark-the-first-three-years https://blog.olark.com/gurus-guide-keep-a-remote-team-united https://blog.olark.com/what-is-the-olark-retreat https://www.pivotaltracker.com/blog/build-happy-productive-remote-team/ 5. Fully Remote SaaS Company CHARGIFY Chargify is an app that dictates to your SaaS-based website’s payment processor, which customer needs to be billed and when (it also includes additional tools to manage the entire subscription lifecycle). David Hauser (a non-tech founder) launched his SaaS startup company in 2009. Chargify has been a 100% remote team since inception. Today, Chargify has $1.7M live paying subscriptions. Lance Walley: “Our 100% remote team works really well together. We use online tools to stay in constant contact with each other, and we meet 2–3 times a year. But our remote structure makes the following hire/fire traits even more important. Hire people with these traits: Doers, Finishers, Sharpness, Humility, Good Work Habits, Enjoys Learning, Optimism, Interested, Nice, Humorous Friends & Relatives (just be careful). Fire (or beware of) people with these traits: Bullies, Prima Donnas, Liars, Pessimists, People who think everyone else (or the world) is bad, Gossip Conduits”. Futher Reading https://www.chargify.com/about-us/ https://www.chargify.com/blog/category/remote-work/ https://www.chargify.com/blog/remote-work-tips/ https://www.chargify.com/blog/13-tools-that-connect-our-remote-team/ https://www.chargify.com/blog/how-to-effectively-organize-a-remote-team-meetup/ 6. Fully Remote SaaS Company ZAPIER Zapier is a web app that can create connections to automatically push data from one app to another (it works with more than 700 apps), using triggers and actions. You even can build SaaS prototypes using Zapier. Mike Knoop (a software developer) along with two other cofounders launched their SaaS startup company in 2011. Now, Zapier’s 100% remote team of 80 people live and works in 13 countries and earn close to $7M in annual revenue (2016). Wade Foster: “We've found there are three important ingredients to making remote work: 1. Team (Hire Doers, Hire people you can trust, Trust the people you hire, Hire people who can write, Hire people who are ok without a social workplace); 2. Tools (Slack, Async, Trello, GitHub, LastPass Enterprise, Google Docs & Hackpad, GoToMeeting, HelloSign); 3. Process (Everyone does support, A culture of shipping, Weekly Hangouts, Pair Buddies, Monthly One-on-Ones, A culture of accountability, Building culture in person, Automate anything that can be automated).” Futher Reading https://zapier.com/about/ https://zapier.com/blog/survival-guide-to-remote-work/ https://zapier.com/learn/remote-work/ https://zapier.com/learn/remote-work/how-manage-remote-team/ https://zapier.com/learn/remote-work/how-build-culture-remote-team/ https://zapier.com/learn/remote-work/how-to-hire-remote-team/ https://zapier.com/learn/remote-work/remote-employee-evaluation/ https://zapier.com/learn/remote-work/team-communication-tools/ https://zapier.com/learn/remote-work/remote-team-communication/ https://zapier.com/learn/remote-work/run-a-remote-meeting/ https://zapier.com/learn/remote-work/how-run-company-retreat-remote-team/ https://zapier.com/learn/remote-work/remote-office-photos/ https://zapier.com/learn/remote-work/remote-work-productivity/ https://zapier.com/learn/remote-work/best-work-environment-productivity/ https://zapier.com/learn/remote-work/remote-work-time-shift/ https://zapier.com/learn/remote-work/avoid-work-burnout/ 7. Fully Remote SaaS Company BUFFER Buffer is a web / mobile software application, designed to manage accounts in social networks. Joel Gascoigne (a software developer) launched his SaaS startup company in October 2010. After growing to 50 people, it became a fully distributed team without an office. Today Buffer has more than $1M month in recurring revenue (2016). Joel Gascoigne: “We've been remote from the beginning, and we have recently launched and grown a new product (Respond) to around $15k MRR with a small fully remote team of 4 people. Meeting in person regularly is a key for bonding and longer term productivity as a result. That said, I fully believe it is possible to create great culture, collaborate effectively and have fun while working remotely. You certainly have to change the way you work to make it happen, so that is perhaps a barrier when you're used to working in the same place. You can't be remote and try to work in the same way, but once you make the leap and change the way you work, it can be awesome. Obviously a bunch of long-term benefits for the company and for the team, too”. Futher Reading https://buffer.com/about http://joel.is/5-varieties-of-remote-working/ https://open.buffer.com/no-office/ https://open.buffer.com/?s=remote 8. Fully Remote SaaS Company GROOVE Groove is a web-based help desk software to help small businesses manage their online customer support. Alex Turnbull (a non-tech founder) launched his SaaS startup company in 2011. He hired an agency to build the first iteration of the product. After that, he began building out his own team: first, with part-time contractors, and then he hired those who fit best as full-time employees. Today, Groove’s 100% remote team earns more than $5M / year in recurring revenue (2016). Alex Turnbull: “After nearly five years of learning — and often, stumbling — there are three key “wins” that help our remote team stay productive and connected across nine different time zones: 1) Have One Time Where Everybody Meets, 2) Get Asynchronous Communication Right, 3) Encourage Water Cooler Chatter. I’m sharing the tools that our remote team uses every single day. 1) Slack — our headquarters. 2) Zoom — video calls and screen sharing. 3) Groove — customer support collaboration. 4) World Time Buddy - know what time it is anywhere in the world. 5) Trello — staying on the top of things. 6) Teamweek - tracking high-level team tasks. 7) Google Drive - keeping content and other company docs in one place. 8) Music Streaming Apps — the service that divides our team.” Futher Reading https://www.groovehq.com/about https://www.groovehq.com/blog/being-committed-to-remote-work https://www.groovehq.com/blog/most-common-questions-about-remote-work https://www.google.com/search?q=site:groovehq.com+remote 9. Fully Remote SaaS Company GHOST Ghost(PRO) is a hosting platform like Wordpress for hosting open source Ghost-based blogs. Ghost was founded by John O'Nolan (a product designer) in April 2013 after a very successful Kickstarter campaign. Today, Ghost(PRO) SaaS product is developed and maintained by a fully remote team of 8 peoples (5 continents). Ghost’s Annual Run Rate was $780,528 (on June 2017). John O'Nolan: "Be careful how you hire. Remote work is not for everyone, it relies on self-motivated individuals who are capable of getting things done without the need to be supervised". Futher Reading https://ghost.org/about/ https://blog.ghost.org/distributed-team-tools/ http://pajamas.io/john-onolan-ghost/ 10. Fully Remote SaaS Company CONVERTKIT ConvertKit is a web-based application that guides bloggers step-by-step through the process of building their email list, automating their communication, and, ultimately, selling products to that list. It then provides detailed analytics about who’s buying, what lead sources are performing best, and much more. Nathan Barry (an app designer) launched his SaaS platform in 2013. Today’s ConvertKit consists of 22 team members across 17 cities and makes $480K / month in recurring revenue (2017). Nathan Barry: “Running a remote team isn’t for everyone, and even in-person teams use a lot of these tools and procedures (Slack, Baremetrics, Intercom, Zoom, Base CRM, Internal trainings, Daily standups) to organize their businesses. And we certainly don’t believe we have all of the answers either. We know that as we grow and evolve, we’ll continue to learn new ways of operating and how we could run more efficiently — continuing to work smarter and not harder.” Futher Reading https://convertkit.com/about/ https://medium.com/work-in-public-by-convertkit/7-ways-we-share-useful-data-within-a-remote-team-5339421a8b1 THE BOTTOM LINE Belitsoft created 14+ remote teams of developers for our happy clients who hired them over 7 years ago and still work with them today. Since May 2016, Belitsoft has been successfully providing a team of remote software developers for Insly SaaS (a global insurance software development company (1.6M+ EUR in revenues in 2016) with a team of dedicated insurance and IT professionals working in London, Tallinn, Riga, Vilnius, Warsaw and California, USA) - check out this case study. Vladimir Kazankov I am a Customer Success Manager at Belitsoft custom software development company. Do you like my posts? Please, share it and post your opinion!