Speech recognition system for medical center chain

  • Technologies: C++, Machine Learning, Neural Networks, SVM, Regression
  • Country: USA
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Client and challenge

Belitsoft was approached by the owner of a private medical center chain from the USA. Doctors and nurses working in his company were spending too much time on EHR-related tasks. This meant they either had less time for patients or more overtime work. Implementing speech recognition could be a solution to the problem - by talking to the machine the medical professionals could enter information quicker and even do it while examining the patient.

Why Belitsoft

The client chose Belitsoft for the following reasons:

  • Proven experience in working with both speech recognition technology and Healthcare domain;
  • Competitive pricing;
  • Good reviews and references.

The process

The scope of the project was extensive and subject to change. So the client and us agreed on Agile development methodology along with the time and material cooperation model.

The client’s representatives visited Belitsoft office in Minsk before the kickoff to get acquainted with the team and the company leadership. Over the course of the project several key staff members went to the client’s office in the US to learn more about the end users and their work environment.

The development process was split into a number of 3-week sprints. Each sprint ended with a demo session where we showed the result of our work to the customer. These meetings were useful as a source of feedback for us and as a proof of money well-spent to the client.

The client has also put together a focus group from medical professionals working for him. These people proved invaluable in understanding the end users’ needs and testing of the features.

The solution

Belitsoft has developed a speech recognition system integrated with our client’s EHR. It was built as an on-premise solution due to security concerns.

Its most notable features included:

  • Voice input of text and numbers;
  • Voice commands for navigation inside the system;
  • Automatic expansion of medical acronyms and abbreviations;
  • An option of adding more dictionaries for medical specializations;
  • An option to adapt to the voice of a specific medical professional.

The first release included three core dictionaries:

  • general medicine
  • pathology
  • CT/MRT

Each contained the data the system needs to recognize and process the words relevant to the appropriate niche. The “general medicine” dictionary was useful for all the fields within medicine, while “pathology” and “CT/MRT” had relatively few words and were cost-effective to implement. The system also included the option to expand the dictionary list, as mentioned above.

As one of the customer’s requirements we have also created an open API for the system to make it easy to integrate with other medical solutions.

As a part of this project, we have also found the most suitable headset for doctors and nurses. It had to be convenient enough to be worn 8 hours a day and provide high signal quality.

The results

Despite the unexpected issues that have appeared over the course of the development, the system has successfully solved the customer’s problems.

Time spent on clerical tasks has decreased by 23%. The results were even better with older doctors, who were experts in medicine, but not as well-versed in computers. Moreover, the focus group has reported higher satisfaction with their work environment.

TESTIMONIALS

Bjarne Mortensen, СEO at ElearningForce International (United States, Denmark) :
We have been working for over 10 years and they have become our long-term technology partner. Any software development, programming, or design needs we have had, Belitsoft company has always been able to handle this for us.
Eddie Nicholas, Service Delivery Director at Crimson (United Kingdom) :
They use their knowledge and skills to program the product, and then completed a series of quality assurance tests. We were working in an agile way with them. Belitsoft performed very well throughout our project. We are definitely looking at Belitsoft as a long-term partner.
Adrienne Herd, Program Administrator at UC Berkeley (United States) :
I highly recommend Belitsoft for website design and development. We were up against a tight deadline to launch the project. The work was delivered on time and within budget! I will continue working with Belitsoft as a valued partner for our web development!
Kevin M. Rice, Main Partner at Hathway Tech (United States) :
We have worked with Belitsoft team over the past few years on projects involving much customized programming work. They are knowledgeable and are able to complete tasks on schedule, meeting our technical requirements. We would recommend them to anyone who is in need of custom programming work.
Darlene Liebman, Co-Founder at HOWCAST MEDIA (United States) :
Belitsoft company is able to make changes instantly. One of our internal engineers has commented about how clean their code is. Belitsoft seems to know what they're doing, which I appreciate.
Renè Reiners, Deputy Head of Division at Fraunhofer FIT (Germany) :
It was a great pleasure working with Belitsoft software development company. New requirements and adjustments were implemented fast and precisely. We can recommend Belitsoft and are looking forward to start a follow-up project.
Martin Beijer, CEO at Ticken B.V. (Netherlands) :
I expected and demanded a lot of you at Belitsoft company, but you exceeded my expectations. You acted pro-actively, challenged me at the right moments. Thanks!
Pete Johnson, CEO at Apollo Matrix (United States) :
Belitsoft company has been able to provide senior developers with the skills to support back end, native mobile and web applications. We continue today to augment our existing staff with great developers from Belitsoft.
Bo Sejer Frandsen, Managing Director at Key2Know A/S in 2012 (Denmark) :
Belitsoft company delivered dedicated development team for our products and technical specialists for our clients time to time custom development needs. We highly recommend that you use this company if you want the same benefits.
Nicolas Tierney, COO at Regenerative Medicine LLC (United States) :
We approached BelITsoft with a concept, and they were able to convert it into a multi-platform software solution. Their team members are skilled, agile and attached to their work, all of which paid dividends as our software grew in complexity.
Guy Doron, CEO at Moblers (Israel) :
Having worked with Belitsoft as a service provider, I must say that I'm very pleased with the company's policy. Belitsoft guarantees first-class service through efficient management, great expertise, and a systematic approach to business.. I would strongly recommend Belitsoft's services to anyone wanting to get the right IT products in the right place at the right time.
Ivo Downes, Director at ShowCast Limited (Germany) :
If you are looking for a true partnership Belitsoft company might be the best choice for you. They have proven to be most reliable, polite and professional. The team managed to adapt to changing requirements and to provide me with best solutions. I strongly recommend Belisoft.

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