Solution: Business Process Management Customer Relationships Management
- Effort: 16 man-months
Market research performed by one of our clients showed that today most of the pharmacy use bespoke or off the shelf inventory and management solutions and different kinds of healthcare software facilitating routine operations. Majority of them barely cover all the needs of a regular pharmacy. There’s no comprehensive software for pharmacy with viable features that can make pharmacy more client-oriented and improve their services. They’ve asked us to design a SaaS application that will bring a new level of customer service to the market, be scalable and flexible, and perform extremely fast.
Main technical challenges were to provide integration gateway to various old systems, keep performance at a high level and to create a mobile application for pharmacy on Android. To satisfy these high demands and tackle the technical complexity, we’ve designed our own data access framework that focuses on the flexible configuration able to connect to almost any data source. Performance was also a key, and the framework is extremely fast and steady. The Android application was developed with PhoneGap allowing easier migration to other mobile platforms in the future.
Our customer has a complex, all-in-one solution that includes all major, high-demanded features suitable for any pharmacy branch. The system has received a positive feedback from several long-term clients. The solution has good performance, allowing a customer to save budget on hosting and maintenance while extending its client database and managing client’s subscriptions. Significant number of configuration options reduces maintenance costs as well, since most of the configuration tasks are performed by its employees.
The owners are having real time data and live reports allowing them quickly respond to different business situations. Pharmacy employees know everything about what is in warehouse using pharmacy inventory software. Full client history is always in front of them with medical records software. Pharmacy clients are even happier with outstanding services provided by a mobile application for pharmacy, wherever they are – even in another city or region. With an effective and flexible pricing model, the owner of SaaS application has its client database growing faster than ever.
At the moment this case study has been created and the application is already online and working. The application successfully passed UAT and now is in the maintenance stage. The customer has approached us once again to enhance the business management system and add more features. Belitsoft Team is performing technical elaboration and assessment of Phase 2. It will bring several special features and ability to set up special offers for vendors, corporate program discounts for selected groups of clients.
Today everything is connected with information technology and no wonder that just a routine visit to a drugstore has such a connection too. Recently a project dedicated to pharmacy has been deployed for public use. The developed software allowed drugstores owners, pharmacists and suppliers use one software platform to carry out their routine work faster and with top effectiveness; clients got the top level service and now they spend much less time in drugstores using this software. The product is a complex of servers, ERP and CRM systems, desktop and mobile applications. Let's see it in detail.
It's common knowledge that health is one of the biggest values in life and health care is everyone's duty, obligation and survival necessity. Of course, health care may be understood in many ways, but basic elements are healthy lifestyle - food, drinks, vitamins, sports; timely diagnostics and treatment; immunoprophylaxis. Half of it directs us to pharmacies. Another value of our life is time.
When we plan to drop to a pharmacy we expect it to have all we plan to buy: medicine prescribed by doctor, stuff for personal hygiene we like, vitamins to maintain immune system or whatever else. We don't want to stand in line waiting for each person to explain to the pharmacist his personal needs and finally find out that they have no necessary item and we've lost much time for nothing. We want every pharmacist to be fast to get what we want and there is a list of possible contraindications to consider when buying any medicine or a phytotherapeutic drug. So there are many things to make a visit to a pharmacy senseless or irritating.
How to avoid it? Use the software!
The delivered software product solves it all in one place.
Every drugstore has its suppliers; they all have access to the part of the system to monitor availability of goods in the drugstore and in warehouse and can contact each other to offer new delivery or to order it. Local drugstores are connected in a network and local citizens can access it via mobile applications to check online whether the necessary medicine or other product is available in this or that drugstore nearby. They can order or refill online what they want.
Pharmacists monitor orders and remind the client to pick the order or refill as soon as it's ready. Besides, every client has a personal profile where all previous orders, allergies and important notions are kept. This information is used by the pharmacist for order processing.
The drugstore network can raise profit x times using this software as customers' loyalty increases, operations become faster, easier and productivity grows.
We live in the 21st century when health and time are big values. This is an example how a smart software product can help us stay healthy, spend less time on daily routine and spend more time enjoying life with our families and friends.