Software used for scheduling vet appointments is a specific and small market when considered as a standalone sector that includes solutions like Vetstoria. Therefore, veterinary practice management platform vendors, like Covetrus, offer it as a module or as part of a more comprehensive suite of veterinary software products. For veterinary software startups, developing innovative, cloud-based, mobile-first practice management solutions with appointment scheduling functionality appears more attractive, given the growing interest in this product among buyers due to the increasing number of pets, their illnesses, and the possibilities offered by new technologies (AI). Due to this, some estimates predict that this market will grow at a compound annual rate of more than 13% over the next five years.
Veterinary appointment scheduling software is a type of veterinary software that allows pet owners to book appointments in real-time, anytime, including outside of office hours. It is often a standalone application that is not part of veterinary practice management software, but well-known vendors often provide integration options with branding to hide the third-party origin until they develop their own scheduling modules.
Example of client-facing interface for booking veterinary appointments
Modern veterinary appointment scheduling software has rich administrative functionality and extensive customization options.
It allows the creation of different appointment types for various services (routine check-ups, vaccination appointments, dental check-ups, etc.), specifying which species which doctor is able to treat, and syncing everything with the practice management system. Such appointments may have specific lengths. There may be options to set daily bookings limits, reserve necessary slots for emergencies or walk-ins, and block holidays from being available for online booking.
New client forms based on appointment form templates allow practices to gather additional information before appointment confirmation (pet’s breed, age, and more). Forms for existing clients may be connected to a blocked list to prevent certain pet owners from booking online appointments.
Integrated online payments are another useful feature to reduce no-shows by collecting deposits before an appointment.
Example of administrative interface for managing payments and appointment confirmations
After a booking is made, veterinary appointment software is often configured to send appointment reminders and confirmations.
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