Mobile App for a Seafood Restaurant Chain

An American restaurant chain has reached out to Belitsoft. The customer wanted to take their quality of service (a thing of paramount importance to them) to the next level with a bespoke mobile app. The initial idea was to use it mostly for ordering, but soon the customer has come up with additional useful functions that ended up in the final release.

Platform: Mobile Applications
Industry: Hospitality
Country: United States
  • Technologies and platforms: Native iOS, Android development
  • Effort: 3 man-months
  • Team: 1 designer, 3 developers, 1 QA engineer, 1 Project Manager.
Fish Restaurant Description Fish Restaurant Description Fish Restaurant Order Process

Why Belitsoft

The customer said they’ve chosen Belitsoft as their development partner for the following reasons:

  • Positive reviews from past clients

    Belitsoft rating on the independent vendor review services has always been close to perfect (4,9/5, 9/10 etc.);

  • Attractive and detailed project quote

    The detailed estimation showed how much more can the customer get by working with us;

  • Previous experience with similar projects

    Belitsoft developers have previously helped other customers implement similar functionality in their mobile apps.

The Process

As the app has existed only as a vision, working on a fixed price model was out of the question. So the client and our team agreed to Time and Material and Agile methodology. The projected development time of 3 months was split into 2-week sprints.

The customer participated in the weekly meetings with the team and the monthly demonstration sessions. The concerns or questions that couldn’t wait until the meeting were addressed over email or Slack.

Developing an app with native technology stack was the optimal decision. On it would provide both good performance and pleasant visuals in line with the client’s wish for improving their restaurants’ customer experience.

The developers used a lot of premade libraries and code snippets, which allowed us to launch the application quicker.

The Solution

The app turned out fast and feature-rich. Its main functions were:

  • Menu. A customer could order the food and pay for it online, decreasing the burden on the service staff.
  • Rewards. The app user could earn points for scanning the QR codes at restaurants and redeem them for rewards (e.g. free meals).
  • News + push notifications. The customer could inform the app users about the new dishes on the menu, promotions and locations.
  • Social. App users could message their friends, contact the management of local restaurants and join clubs (the “fishing club” being the most popular).
  • Personal cabinet. A place where users could check their points, see the order history, adjust payment preferences and more.
  • Offline mode. A partially implemented offline mode, allowing to store the user’s order until it could be sent to the server.

The Results

Besides the app itself, the customer invested in promoting it among their clientele. And it paid off - according to the restaurant chain management, more than half of their regulars preferred ordering online and the number of visitors grew by an undisclosed number.

TESTIMONIALS

Bjarne Mortensen, СEO at ElearningForce International (United States, Denmark) :
We have been working for over 10 years and they have become our long-term technology partner. Any software development, programming, or design needs we have had, Belitsoft company has always been able to handle this for us.
Eddie Nicholas, Service Delivery Director at Crimson (United Kingdom) :
They use their knowledge and skills to program the product, and then completed a series of quality assurance tests. We were working in an agile way with them. Belitsoft performed very well throughout our project. We are definitely looking at Belitsoft as a long-term partner.
Adrienne Herd, Program Administrator at UC Berkeley (United States) :
I highly recommend Belitsoft for website design and development. We were up against a tight deadline to launch the project. The work was delivered on time and within budget! I will continue working with Belitsoft as a valued partner for our web development!
Kevin M. Rice, Main Partner at Hathway Tech (United States) :
We have worked with Belitsoft team over the past few years on projects involving much customized programming work. They are knowledgeable and are able to complete tasks on schedule, meeting our technical requirements. We would recommend them to anyone who is in need of custom programming work.
Darlene Liebman, Co-Founder at HOWCAST MEDIA (United States) :
Belitsoft company is able to make changes instantly. One of our internal engineers has commented about how clean their code is. Belitsoft seems to know what they're doing, which I appreciate.
Renè Reiners, Deputy Head of Division at Fraunhofer FIT (Germany) :
It was a great pleasure working with Belitsoft software development company. New requirements and adjustments were implemented fast and precisely. We can recommend Belitsoft and are looking forward to start a follow-up project.
Martin Beijer, CEO at Ticken B.V. (Netherlands) :
I expected and demanded a lot of you at Belitsoft company, but you exceeded my expectations. You acted pro-actively, challenged me at the right moments. Thanks!
Pete Johnson, CEO at Apollo Matrix (United States) :
Belitsoft company has been able to provide senior developers with the skills to support back end, native mobile and web applications. We continue today to augment our existing staff with great developers from Belitsoft.
Bo Sejer Frandsen, Managing Director at Key2Know A/S in 2012 (Denmark) :
Belitsoft company delivered dedicated development team for our products and technical specialists for our clients time to time custom development needs. We highly recommend that you use this company if you want the same benefits.
Nicolas Tierney, COO at Regenerative Medicine LLC (United States) :
We approached BelITsoft with a concept, and they were able to convert it into a multi-platform software solution. Their team members are skilled, agile and attached to their work, all of which paid dividends as our software grew in complexity.
Guy Doron, CEO at Moblers (Israel) :
Having worked with Belitsoft as a service provider, I must say that I'm very pleased with the company's policy. Belitsoft guarantees first-class service through efficient management, great expertise, and a systematic approach to business.. I would strongly recommend Belitsoft's services to anyone wanting to get the right IT products in the right place at the right time.
Ivo Downes, Director at ShowCast Limited (Germany) :
If you are looking for a true partnership Belitsoft company might be the best choice for you. They have proven to be most reliable, polite and professional. The team managed to adapt to changing requirements and to provide me with best solutions. I strongly recommend Belisoft.

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