The present project is the support of the well-developed learning management system (LMS) and the community around it. LMS is one of the most world-celebrated and rapidly growing and improving systems and this project's aim is to provide appropriate support service both for usual site users, and for customers.
The product under consideration is a large constantly growing e-Learning project. It enlarges due to its popularity which is accounted for its measureless possibilities to develop.
As support of any project provides numerous possibilities of further development this project users have in their disposal a support team consisting of experienced professionals whose main task is to give assistance of any level for webmasters and ordinary users who have no knowledge of programming.
To improve collaboration between the support team and customers the following tools are implemented:
- Forum dedicated to different aspects of the product operating;
- Helpdesk tuned as Ticket system;
- Usual 'contact us' form.
Project's potentialities have caused creation of a group of developers whose aim is to handle technical assistance of the project and to carry out the custom development of the product resources according to the customer's requirements.
Since this product license cost may come up to several thousand, so it imposes a high level of responsibility upon the support team and commits to provide extreme quality support services to warrant customer's expenses and to prove eminent quality of the product.
- Technologies and platforms: Helpdesk, Live Chat, Phone, Skype, Online Conference Tools
- Effort: 140 man-months, ongoing
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They use their knowledge and skills to program the product, and then completed a series of quality assurance tests. We were working in an agile way with them. Belitsoft performed very well throughout our project. We are definitely looking at Belitsoft as a long-term partner.
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If you are looking for a true partnership Belitsoft company might be the best choice for you. They have proven to be most reliable, polite and professional. The team managed to adapt to changing requirements and to provide me with best solutions. I strongly recommend Belisoft.
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I expected and demanded a lot of you at Belitsoft company, but you exceeded my expectations. You acted pro-actively, challenged me at the right moments. Thanks!"
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We have been working for over 10 years and they have become our long-term technology partner. Any software development, programming, or design needs we have had, Belitsoft company has always been able to handle this for us.
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Belitsoft has been the driving force behind several of our software development projects within the last few years. This company demonstrates high professionalism in their work approach. They have continuously proved to be ready to go the extra mile. We are very happy with Belitsoft, and in a position to strongly recommend them for software development and support as a most reliable and fully transparent partner focused on long term business relationships.
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