Our Client is a Canadian startup helping car service bodyshops make their automotive businesses more effective and improve customer service through digital transformation. For that, the Client needed brand-new software to automate and securely manage the daily workflows of bodyshop employees (order management for managers, to-do lists and order priority management for car mechanics).
Data leakage risk and the lack of autonomy for each B2B end user
The Client focused on the digital transformation of car service bodyshops, all of that used a mix of .xls files and papers. For that, the business owner decided to create a custom ERP to automate the manual and time-consuming key business workflows.
However, as the Client wanted to sell its solution to multiple separate businesses, it became critical to build a system that keeps data autonomously and allows managing it securely and independently for each B2B client.
The successful deployment of such a request implies choosing the right architecture for the product, which in this case has turned into an important commercial decision going far beyond a purely technical aspect.
No in-house specialists with the right skill set to build a custom ERP with mixed-tenant architecture
As any startup, they couldn’t risk employing a big team internally, so they needed a good technology partner to rely on, with hands-on expertise in building a custom ERP.