Healthcare Business Intelligence

Healthcare business intelligence involves collecting health-related information from multiple sources, including electronic well-being records, labs, eHealth/mHealth apps and smart wearables, governmental agencies, and other data from accounting tools, CRM platforms, and more, before saving it and conducting further analysis and reporting. Healthcare BI tools facilitate the integration of internal and external data, including medical research, market trends, and healthcare data analytics. Using the info gained, healthcare providers can improve patient satisfaction and financial performance through the activity of medical centers, clinics, hospitals, insurance vendors, research facilities, pharmaceutical companies, and data technology firms. Cloud database development makes the process of healthcare data storage, data retrieval, and data analysis more efficient, scalable, and secure.

Belitsoft stands as a trusted partner in the realm of healthcare software development and business intelligence implementation. We fuse healthcare technology with robust business intelligence strategies to transform data into meaningful, actionable insights.

Benefits of Business Intelligence and analytics for healthcare organizations

Consolidated and Protected Health Data

BI tools for healthcare can provide centralized access to clinical, administrative, and financial data, even when it's dispersed across multiple systems, forming a "single version of the truth". To ensure patient data protection, it restricted only access to allow personnel to comply with government regulations like HIPAA.

Applying BI systems supports a holistic view of the healthcare organization and identifies various irregularities as fraud or embezzlement. They contribute to minimizing redundant work, too.

Improved Decision-Making

The technology of Business Intelligence enables timely critical patient care responses, particularly in emergency situations, and speeds up decision-making by arranging access to aggregated patient data in real-time and on the go through BI reports and dashboards embedded within the hospital apps and portals.

Business Intelligence software connects to multiple data sources and puts its info into a single, centralized repository known as a data warehouse. Then provides a comprehensive outlook of all organizations operations for considered decision-making improvement.

While answering key questions like "What happened?", "Why did it happen?", "What can we expect as a result?" and "What actions should we take?", definitely health-related business intelligence tools help to understand the past and present. Configured, it can predict the future with calculations made by data scientists.

In contrast to traditional management strategies that rely solely on personal views, Health BI offers a data-driven approach to decision-making while strengthening the connection between individuals, information, and departments in the healthcare industry. Business Intelligence software eliminates the need to manage manually different spreadsheets, since itsn't necessary to analyze data.

Reduced Healthcare Costs

Business intelligence can quickly interpret large and complicated data like bills, medical records, and financial statements and provide useful information in a few hours instead of days.

Coming from the research on clinical activities, supplies, logistics, costs, and outcomes, a BI helps turn data into timely resolutions. It links and puts together huge amounts of data from providers, life sciences organizations, and insurers to find cost savings, trends, and optimal treatments and medications.

With quick situational insights, unexpected challenges can be mitigated, and resources can be used more efficiently. By leveraging built-in AI capabilities, it is possible to predict and plan for future needs.

Avoid Costly Readmissions

BI software highlights the patients with a certain condition who are readmitted within, for example, 30 days of discharge. It determines the factors contributing to these readmissions, for example, medication non-adherence. Steps to address them may involve providing patients with better education and support to ensure they take their medication correctly or improving follow-up care after discharge.

Prevent Chronic Patients From Complications

Business Intelligence systems identify the patients with a certain condition are at risk for complications, like foot ulcers or kidney disease. Taking action on these cases in the initial stages leads to more targeted interventions and prevents high expenditures on developed complications. It may concern mostly medication management, acting as reminders for drug refills or pill organizers to help patients stay on track with their treatment regimen. Or it aligns remote monitoring programs that include wearable devices to track blood glucose or blood pressure levels and send alerts to healthcare providers if the levels are outside of the target range.

Optimize Healthcare Supply Chain Management

In the healthcare sector, supply costs are considerably high. However, leveraging data analysis BI tools holds great potential to bring down these costs. With healthcare supply chain analytics, you can identify and forecast variations in demand or potential supply disturbances, quickly recognize and address supply chain problems, and prevent or ease shortages of medical supplies and drugs. Through monitoring inventory levels and expiration dates, then evaluating usage patterns, it minimizes waste by pinpointing areas where overstocking is taking place and adjusting inventory levels accordingly.

Improved Patient Treatment

Predicting Surgical Complications

Healthcare BI tools with predictive analytics can determine a patient's risk of post-surgical complications, such as kidney failure and stroke. It should develop a special model collaboration with a multidisciplinary team comprising a surgeon, cardiologists, nephrologists, and other specialists. This predictive model determines which patients were likely to suffer a stroke, cardiac event, or die within 30 days of surgery. Health-related providers can use it at a patient's bedside to conduct pre-surgery assessments. Clinicians inform surgeons of potential risks and better advise patients, resulting in improved care delivery.

Identify Patterns and Trends in Patient Health Outcomes

The organization uses BI tools to analyze data from electronic health records: patient demographics, medical history, and treatment outcomes. Healthcare providers commit a notice. For instance, the patients with a particular condition are experiencing longer hospital stays and higher rates of readmission compared to patients with the same case at other hospitals. The Business Intelligence team works with the hospital staff to examine potential causes, like delays in diagnostic testing, longer wait times for specialty consultations, and slower medication reconciliation processes. After they operate the data to implement targeted interventions, such as optimizing the order of diagnostic tests, reducing wait times for specialty consultations, and streamlining the medication reconciliation process. Because of this interference, the hospital improves better patient outcomes.

Limitations of Healthcare Business Intelligence

Data entry, management, interpretation, and sharing can often rely on manual processes, which are prone to errors, particularly in the healthcare industry. Without a coherent system of accountability in place, these errors can accumulate and lead to further complications.

Healthcare data is a complex and heterogeneous collection originating from various sources and takes many forms. This includes patient profiles, healthcare provider information, pharmaceutical company data, disease registries, diagnostic tests, treatment options, and various types of visual data, such as scans, images, and graphs. The above databases are constantly growing as new admission, diagnostic, treatment, and they add medical records on discharge. The diverse nature of these data sources presents significant challenges with aggregating and integrating the data, constructing a data warehouse, and loading the data into a rules-based engine for generating actionable insights and reports.

Reliable Health Business Intelligence depends on accurate data access. Thus, prior to introducing a BI solution, it is vital to configure robust data management.

Business Intelligence Software for Healthcare

Healthcare business intelligence platforms empower non-technical users to model and analyze data and share insights. With an emphasis on visual self-service, today's healthcare BI software may incorporate AI to provide automated insights. In the healthcare industry, most BI customers require cloud deployments to meet the increasing complexity of analytics use cases and the growing volumes and types of data. Gartner lists Amazon QuickSight, Microsoft Power BI, Tableau, Google's Looker, Oracle, SAP and Sisense among top BI software providers. What possibilities do they bring to health-related companies?

Top Features to Look For in Healthcare Business Intelligence Software

Security

• user administration
• platform access auditing
• authentication management

Cloud-Readiness

The ability to build, deploy, and manage the BI software in the cloud across multi-cloud and hybrid cloud deployments.

Data Source Connectivity

Enabling users to connect to and ingest data from various storage platforms, including on-premises and cloud. Supporting users to combine data from different sources using drag-and-drop.

Data Preparation

Creating analytic models with user-defined measures, sets, groups, and hierarchies.

Automated Insights, Natural Language Generation, and Data Storytelling

Applying machine learning to automatically generate insights and identify the most important attributes in a dataset. Automatically creating descriptions of insights in data that explain key findings or the meaning of charts or dashboards. Generating news-style data stories that combine headlines, narrative text, data visualizations, and audiovisual content based on ongoing monitoring of findings.

Natural Language Searching

Enabling users to query data using terms typed into a search box or spoken.

Data visualization

Supporting highly interactive dashboards and exploring data through manipulating chart images, including heat maps, tree maps, geographic maps, scatter plots, and other special-purpose visuals.

Reporting

Providing parameterized, paginated, and pixel-perfect reports that can be scheduled and burst to a large user community.

Amazon QuickSight

Amazon QuickSight is a business intelligence platform primarily used by AWS customers. It offers strong integration with the Amazon data stack, scalability, high performance, and a competitive pricing model. With features such as natural language queries, embedded analytics, scheduled reporting, and serverless cloud architecture, QuickSight supports large-scale BI deployments.

QuickSight seamlessly integrates with existing AWS security frameworks and data sources. However, it is limited to running only on AWS, which may not be suitable for organizations utilizing multiple cloud platforms.

Microsoft Power BI

Microsoft Power BI is a comprehensive data analytics tool available as a software-as-a-service option on Azure. It provides data preparation, visual data exploration, interactive dashboards, and augmented analytics. Power BI Premium includes AI-powered text, sentiment, and image analytics.

Power BI seamlessly integrates with Office 365, including Microsoft Teams, Excel, and SharePoint. It can be enhanced by embedding Power Apps into its dashboards, and Power Automate flows can automate tasks based on the data.

However, Power BI is limited to deployment on Azure and does not offer options for other cloud infrastructure as a service (IaaS). While data connectivity enables multi-cloud and hybrid cloud scenarios, governance of self-service usage is a common concern. On-premises Power BI Report Server has a more limited offering without features such as dashboards, streaming analytics, prebuilt content, natural language question and answer, automated insights, and alerting.

Tableau

Tableau, a product from Salesforce, offers a user-friendly way to access, prepare, analyze, and present data. It empowers business users to explore visually their data with an intuitive drag-and-drop interface powered by the VizQL engine.

Tableau provides a natural language query feature called Ask Data that can be integrated into a dashboard, and a data explanation tool called Explain Data. The vendor focuses on extending their natural language generation and data storytelling capabilities. Analysts can curate existing datasets using Lenses and access dashboard accelerators on the Tableau Exchange. The tool also offers centralized row-level security and virtual data connections.

However, Tableau's licensing costs are relatively high, with additional fees required for features such as Data Management, Server Management, and Einstein Discovery. Some users report below-average satisfaction with Tableau's overall service and support, making it sometimes challenging to find Tableau-specific assistance.

Google’s BI software for healthcare

Google's Looker is a cloud-based BI platform that provides users with self-service visualization and dashboard capabilities. It supports multi-cloud scenarios for deployment and database connectivity, with continuous integrations with other Google Cloud products like BigQuery.

Looker's extension framework is a fully hosted development surface that allows developers to build data-driven applications. It offers direct query access to cloud databases, lakes, and applications as its primary data connectivity method. This enables users to leverage LookML's virtualized semantic layer without having to move their data.

Google aims to open up the LookML data modeling layer to other BI platforms, including Microsoft Power BI, Tableau, and its own assets like Data Studio, Google Sheets, and Google Slides. Looker's APIs, software development kits, and extension framework, including the Data Dictionary, enable customers to create customer-facing applications and embed analytics in business workflows. The Looker Marketplace offers prebuilt data and machine-learning model Blocks to address common analytical patterns and sources.

While Looker may have coding requirements compared to competitors' drag-and-drop data modeling and advanced analytics capabilities, it provides prebuilt data and ML model Blocks to mitigate this. However, Looker currently lacks augmented analytics features for automated insights, data storytelling, and Natural Language Generation, and its Natural Language Query interface is weaker compared to competitors.

Oracle Healthcare BI

Oracle offers a comprehensive BI cloud solution that includes infrastructure, data management, and analytics applications. With data centers in 30 regions, Oracle supports customers' multicloud needs through an open architecture approach.

Oracle focuses on conversational user experiences and automated data storytelling features. These include generating audio podcasts that highlight key trends, data changes, outliers, and contextualized insights. Users can benefit from Natural language queries in 28 languages and Oracle Analytics Day by Day for mobile devices.

For on-premises deployments, Oracle offers Oracle Analytics Server, and for Oracle Cloud Applications, prebuilt analytics solutions are available through Fusion Analytics Warehouse. The Oracle warehouse provides native integration for Oracle's ERP, human capital management, supply chain, and NetSuite products.

Although Oracle Analytics Cloud can access any data source, its packaged analytic applications (Fusion Analytics Warehouse and NetSuite Analytics Warehouse) are designed specifically for Oracle enterprise applications. Non-Oracle application customers would need to build their own applications using Oracle Analytics Cloud to gain similar capabilities. It's worth noting that customers have reported below-average satisfaction with Oracle's service and support. Additionally, the legacy Oracle Healthcare Foundation (OHF) analytics solution is no longer actively supported.

SAP Healthcare BI

SAP Analytics Cloud is a cloud-based platform that integrates with SAP cloud applications and can query both cloud and on-premises SAP resources, such as SAP Business Warehouse, for live data. Its user-friendly Story Viewer and Story Designer tools enable non-technical users to create and interact with dashboards and reports. The Analytics Designer, a low-code development environment, facilitates the creation of analytics applications using APIs.

SAP Analytics Cloud stands out with its integrated functionality for planning, analysis, and prediction. It offers "what-if" analysis, change tracking, and calculation capabilities. The platform also includes strong functionality for natural language generation, natural language processing, and automated insights. Its integrated functionality for planning, analysis, and prediction sets it apart from other platforms.

For the healthcare industry and related lines of business, SAP Analytics Cloud provides pre-built business content, including data models, data stories, and visualizations. However, it is primarily utilized by existing SAP business application customers and legacy business intelligence users. Customers without a SAP-centric application or data ecosystem typically do not opt for SAP Analytics Cloud.

While SAP Analytics Cloud is a cloud-native platform that can query on-premises data, customers seeking an on-premises deployment would need to use a standalone SAP BusinessObjects BI to fully leverage the analytics catalog functionality and Universe connector for a complete hybrid deployment experience.

Sisense Healthcare BI

Sisense is a self-service analytics platform that offers advanced analytics and application development capabilities. Many users utilize Sisense in its OEM form.

Sisense Fusion focuses on integrating analytics into business workflows, providing interactive visualizations and natural language query capabilities. It offers a microservices-based architecture that is fully extensible, allowing for embedding analytics into applications and workflows.

Sisense Notebooks serve as a bridge between data professionals and self-service users who want to perform advanced analysis using SQL, Python, R, and other programming languages.

Infusion Apps provide users with prebuilt examples for Google Chrome, Google Sheets, Google Slides, Microsoft Teams, Salesforce, and Slack, helping to tie analytics to actions.

Sisense Fusion is cloud-agnostic and multicloud-capable, with deep partnerships with AWS, Google Cloud, and Microsoft, as well as strong cross-cloud analytics orchestration.

Sisense's analytics marketplace is a one-stop shop for publishing and building analytics artifacts, including connectors, applications, and workflows. Sisense can catalog other analytic vendors' assets via APIs, and it offers extensible connectivity to other reporting tools. Developers can utilize the Extense Framework to create custom applications or workflows or choose from prebuilt Infusion Apps for embedding analytic capabilities.

However, customers have reported below-average evaluations of third-party resources, such as integrators and service providers, as well as the overall quality of the peer user community. Sisense's service and technical support have also received below-average evaluations.

Healthcare Business Intelligence Analyst

A skilled BI analyst is essential, especially during the initial configuration of healthcare BI software and self-service tools. Their primary responsibility is to customize data models and dashboards to align with the unique needs of a health-related organization.

Business Intelligence Analysts work with company data to identify areas for improvement in current processes and establish metrics or KPIs to track product performance and identify areas of improvement.

These analysts possess strong data visualization skills to present their findings in a clear and understandable format to stakeholders.

The role of a Business Intelligence Analyst extends beyond reporting. They assist businesses in uncovering insights by asking the right questions and exploring data. BI analysts help to guide organizations to discover new knowledge and find answers to unanticipated questions.

To achieve this, BI specialists use a range of tools, including web analytics tools, database tools, ETL tools, and full-stack BI platforms like Power BI or Tableau.

Requirements often include:

• Experience in health informatics and healthcare analytics
• Ability to analyze data and communicate insights through dashboards and reports
• Strong SQL programming and advanced data manipulation skills
• Experience building data products using business intelligence software
• Familiarity with healthcare data sources, such as claims, electronic health records, and patient-reported data
• Detail-oriented with a focus on producing accurate and polished work
• Excellent written and oral communication skills

The specific responsibilities of a BI analyst vary depending on the company's needs.

Example 1: Devoted Health was seeking a Sales Operations BI Analyst who could work with complex data, communicate insights through data visualization, and prioritize data governance. The ideal candidate would collaborate closely with various teams within the company, including business, data science, product management, analytics engineering, data engineering, and software engineering.

Example 2: McLaren Health Care network was in search of a BI analyst to handle healthcare claims and quality data reporting, analytics, and statistical analysis. The ideal candidate would have a strong understanding of healthcare data, including cost of care and patient utilization metrics. Experience in healthcare analysis, including statistical methods, data mining, forecasting, simulation, and predictive modeling, was also required.

Example 3: Aledade sought a Business Intelligence Data Analyst to provide continuous analytical support, using operational and clinical data to address pressing business questions, support data operations, and project management functions. This role would be a part of the Business Intelligence team.

In each case, the analyst's responsibilities varied, such as:

• collecting and integrating health plan and internal systems data
• creating data visualization solutions
• examining trends, providing actionable insights, and supporting stakeholders with operational and clinical data analysis

Other key responsibilities of the Data Analyst included:

• Developing actionable roadmaps for workflows and processes
• Setting up and organizing KPIs and timelines for deliverables aligned with team objectives
• Building interactive dashboards, reports, and data visualizations to effectively communicate insights from data and drive action
• Assisting in the design and implementation of data warehouse tables or views to support analysis and reporting
• Supporting the team in research, data analysis, meeting preparation, follow-through, and the development of strategies to address health disparities
• Proactively identifying and flagging major risks or challenges to draw attention, allocate resources, or implement mitigation steps

Example 4: Franciscan Health was seeking a Healthcare Business Data Analyst with the following functions:

• Identifying and proposing evaluation strategies for key performance indicators (KPIs), quality metrics, outcomes, population management studies, and other relevant areas
• Developing technical and functional specifications based on business requirements and workflow analysis
• Managing database processing functions, such as merge/purge, data hygiene, data appends, and coordination with business partners
• Identifying and addressing data quality issues that may affect reporting, such as duplicate records or missing data
• Utilizing appropriate programming languages and technologies to extract and process data for business analytics
• Identifying effective methods of data visualization and presentation to communicate project findings to management
• Tracking and analyzing trends and relevant measures to maximize database capabilities
• Integrating add-on programs to optimize back-end processes
• Acting as a liaison between the analytical needs of departments and business partners

Business Intelligence Dashboards for Healthcare

Healthcare dashboards allow healthcare organizations, including providers and payers, to gain deeper insights into their data by drilling into trends and Key Performance Indicators (KPIs) related to patients, providers, operational departments, clinical records, and finance. A healthcare dashboard offers users a real-time graphical display of their healthcare KPIs. It enables medical institutions to measure and compare metrics, such as patient satisfaction, physician allocation, Emergency Department Wait Times, and occupied bed count. This tool aids in improving operational efficiency, resulting in better outcomes and more intelligent decisions.

Executive KPI Dashboard

Many measures are now publicly reported, many of which are directly linked to reimbursement and are critical. It's challenging to prioritize what to work on next and respond to constantly changing needs while having fixed resources to improve patient experience, reduce the cost of care, and improve population health.

The Executive KPI Dashboard quickly displays critical KPIs. It is vital to understand the performance clearly and focus the efforts on where it's possible to maximize returns.

This dashboard accelerates information sharing and provides a scaffolding to automate the collection of critical data elements and unify analytics across multiple platforms.

The Executive KPI Dashboard accomplishes this by using a consistent, simple, and easy-to-understand visualization of the most critical measures. A quick glance at the dashboard shows the state of dozens of KPIs, including the number on each bar, performance against the benchmark, trend over time, and most recent performance. Users can drill down to a linked dashboard to learn more or access reference material, such as an internal wiki page. Additionally, users can view performance through a statistical process control chart, with signals for particular cause variations automatically highlighted.

Hospital Performance Dashboards

The department can monitor a hospital's admissions, comparing the number of doctors and average wait time. Such monitoring can facilitate determining the necessary resources required to run each department.

Additionally, tracking patient satisfaction provides a means to measure both the performance of doctors and the overall quality of each division.

Establishing a relationship between the user and the dimension allows control over which divisions are visible to which users due to security reasons.

Dashboards for Patient No-Show Data Analysis and Prediction

One common issue in outpatient practices is patient no-shows and late cancellations, which lead to decreased revenue for the practice, and longer wait times for other patients.

Our aim is to increase patient attendance and reduce last-minute cancellations, to make more patients being seen by healthcare providers.

We could use analytics to predict when patients may not show up or cancel at the last minute, allowing us to take a proactive approach to reduce these occurrences.

To achieve this goal, we need to identify the breakdown of appointments by various patient characteristics, and then predict which patients are more likely to cancel, and schedule appointments accordingly. As a simple prevention measure, we can also implement tailored appointment reminders. Additionally, using run charts can provide valuable information about attendance trends and fluctuations over time, helping to further refine our predictive models and intervention strategies.

Insurance Claims Dashboards

To maintain profitability, insurance companies must continuously monitor the claims made under their various policies. This allows them to modify premiums for policies with chief claims ratios or introduce new policies to reduce premiums for their clients.

Additionally, identifying the number of claims per customer or policy can help insurers offer cost-effective premiums that benefit both the customers and the company.

The insurance analytics dashboard plays a critical role in achieving these objectives.